Tçnâ koe Ms Ashton,

I am writing to acknowledge receipt of your official information request
for copies for:
1.        A breakdown of the survey results for the HDC 2015 annual report
(separated as consumers or providers);
2.        The rest of the survey results broken down by parameter and
group (provider/consumer);
3.        Information on if any surveys have been carried out since 2015
(not including Advocacy Service surveys).

We received your request on 15 October 2019. We will endeavour to respond
to your request as soon as possible and in any event no later than 13
November 2019 being 20 working days after the day your request was
received. If we are unable to respond to your request by then, we will
notify you of an extension of that timeframe.

If you have any queries, please feel free to contact this Office on 0800
11 22 33 or by email at [1][Health and Disability Commissioner request email]. If any additional factors come
to light which are relevant to your request, please do not hesitate to
contact us so that these can be taken into account.

Ngâ manaakitanga

Daniel Mahoney
Complaints Assessment Assistant

Ph:  09 373 1060
Fax: 09 373 1061
Toll Free Ph: 0800 11 22 33

Level 10, Tower Centre, 45 Queen Street, Auckland 1010
PO Box 1791, Auckland 1140
 
[2]http://www.hdc.org.nz

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From:        Gloria Ashton
<[FOI #11450 email]>
To:        OIA/LGOIMA requests at Health and Disability Commissioner
<[Health and Disability Commissioner request email]>
Date:        14/10/2019 05:43 p.m.
Subject:        Official Information request - Consumer and provider
satisfaction survey breakdown

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Dear Health and Disability Commissioner,

In the 2015 Annual Report, under ‘output 1-complaints management’, the
results of a 2 yearly consumer and provider satisfaction survey were
reported as “65% of respondents agreed or strongly agreed” that they were
satisfied with HDCs processes. In 2009 survey results were reported broken
down by group (consumers vs providers) and parameters of satisfaction. I
am writing to request a breakdown of the survey results from 2015. I would
like the reported “65%” broken down into percentage of providers and
percentage of consumers. I would also like to see the rest of the survey
results broken down by parameter and group (provider/consumer). I would
like to know if any surveys have been carried out since 2015 (not
including advocacy service surveys).

Thank you,

From Gloria Ashton

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #11450 email]

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page.

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Dear Ms Ashton,

Please find our response attached.

Regards

Craig Goodwillie  
OIA Advisor
Office of the Health and Disability Commissioner

PO Box 11934, Wellington 6142│ Level 11, TechnologyOne House, Wellington
6011
DDI (04) 494 7914

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