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Satisfaction survey data from 2015

Gloria Ashton made this Official Information request to Health and Disability Commissioner

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From: Gloria Ashton

Dear Health and Disability Commissioner,

I previously requested the following:

"In the 2015 Annual Report, under ‘output 1-complaints management’, the results of a 2 yearly consumer and provider satisfaction survey were reported as “65% of respondents agreed or strongly agreed” that they were satisfied with HDCs processes. In 2009 survey results were reported broken down by group (consumers vs providers) and parameters of satisfaction. I am writing to request a breakdown of the survey results from 2015. I would like the reported “65%” broken down into percentage of providers and percentage of consumers. I would also like to see the rest of the survey results broken down by parameter and group (provider/consumer). I would like to know if any surveys have been carried out since 2015 (not including advocacy service surveys)."

In response I was told "The information we hold does not allow HDC to breakdown the survey information in the way you requested".

I am writing now to request the reported statistic of "65% of respondents agreed or strongly agree" from the 2015 Annual Report broken down into consumers and providers AND any data from the 2015 satisfaction survey AND any breakdown or analysis of the 2015 satisfaction survey data held by the HDC AND (if available) a copy of the survey questionnaire that was sent out. In addition I would like a copy of any available documentation of the decision to stop undertaking satisfaction surveys.

Yours faithfully,

Gloria Ashton

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From: Gloria Ashton

To the Health and Disability Commissioner,

Your response to my request is now overdue. By law the HDC should have responded by January 13th

Please acknowledge receipt of my request and provide me with the requested information promptly.

Yours faithfully,

Gloria Ashton

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From: Craig Goodwillie
Health and Disability Commissioner


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Dear Miss Ashton,

Thank you for your request of 12 December 2019 and your follow-up email of
15 January 2020.  I apologise for not sending an acknowledgement.

Please be aware that the Official Information Act and the Privacy Act
define the period 25 December to 15 January as non-working days.  As a
result any requests received after 26 November 2019 will take that
interval into account.

Accordingly, we are due to respond to your request by 31 January 2020,
unless we notify an extension.

Regards

Craig Goodwillie  
OIA Advisor
Office of the Health and Disability Commissioner

PO Box 11934, Wellington 6142│ Level 11, TechnologyOne House, Wellington
6011
DDI (04) 494 7914

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