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Information and hospital access policies

Amy S Van Wey Lovatt made this Official Information request to Ministry of Health

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From: Amy S Van Wey Lovatt

Dear Ministry of Health,

Are there any policies, protocols, rules, regulations or directives from the Ministry of Health which state that a patient (whether or not they are a NZ resident, NZ permanent resident, or NZ citizen)
(1) MAY NOT request policies and protocols from local DHB's in person with or without an appointment? or
(2) MAY NOT request medical records in person from the Clinical Records team, hospital ward reception, or outpatient clinical department receptionists, nurses or doctors either with or without a scheduled appointment ? or
(3) MAY NOT request test results in person from the hospital labs with or without an appointment? or
(4) MAY NOT seek help with post-surgical wound dressing and information from the surgical ward with or without an appointment, having not been provided adequate post-operative care instructions? or
(5) MAY NOT request an appointment with executive or board members in person? or
(6) MAY NOT drop off OIA and Privacy Act requests at the hospital in person with or without an appointment? or
(7) MAY BE limited in respects to the patients freedom of expression (receive, seek or impart information) under section 14 of the New Zealand Bill of Rights Act 1990? or
(8) MAY BE refused access to needed, publicly funded medical services (such as through a Trespass Notice) if the individual is a NZ resident, permanent resident or citizen?

If any policies, protocols, rules, regulations or directives exist for the above questions, I respectfully request a copy.

Is it the Minister of Health's position that the exercise of a patients rights to seek, receive, and impart information (s 14 of the NZBORA 1990), access to personal medical information (Rules 6-8 of the Health Information Privacy Code 1994), and request of government policy (Official Information Act 1982 ; Rights 4-7 of the HDC (Code of Health and Disability Services Consumers' Rights) Regulations 1996) are grounds for serving a Trespass Notice on a patient whether a New Zealand permanent resident or citizen or not?

Further, please provide me with a copy of the directive, policy, rule, regulation, guideline or directive for the lawful and justifiable reasons to serve serve a Trespass Notice on a patient, the required evidence to support the lawful and justifiable reason, any necessary exceptions to the Trespass Notice (e.g., access to emergency services, outpatient or inpatient services, family medical emergencies, etc.), the delegated authority within a DHB who may serve such a notice, and the process the delegated authority must adhere to in order to lawfully and justifiably serve a Trespass Notice on a patient.

Respectfully yours,

Amy S Van Wey Lovatt

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Ministry of Health


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Kia ora Amy

Thank you for your request for information under the Official Information
Act 1982, received by the Ministry of Health on 7 October 2019.

The Ministry's reference number for your request is: H201908926

As required under the Act we will endeavour to respond to your request no
later than 5 November 2019, being 20 working days after the day your
request was received.  

If we are unable to respond to your request within this time frame, we
will notify you of an extension of that time frame.

If you have any queries related to this request, please do not hesitate to
get in touch.

Nga mihi

OIA Services
Government Services
Office of the Director-General
Ministry of Health
E: [email address]

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Ministry of Health


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Kia ora Ms Lovatt

Please find attached a letter regarding your request for official
information.

Nga mihi
Emily Moxon

OIA Services
Government Services
Office of the Director-General
Ministry of Health
E: [email address]

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