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Management of Christchurch City Council's Social Media Platforms

Luke Chandler made this Official Information request to Christchurch City Council

This request has an unknown status. We're waiting for Luke Chandler to read a recent response and update the status.

From: Luke Chandler

Dear Christchurch City Council,

There are 42 people that 'administer' the CCC's Facebook Page, plus 2 others that are based in the USA.

How much of FTE staff is spent administering the Council's social media platform on Facebook?

Are the two USA based administrators ad agencies or private citizens?

I am a candidate in the Local Body Election, I am aware that my response will be posted on the CCC's website. This request is being made publicly on the FYI website.

Yours faithfully,

Luke Chandler

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From: Official Information
Christchurch City Council

Dear Luke,

 

Thank you for your email received 27 August 2019.

 

We are handling your request under the Local Government Official
Information and Meetings Act 1987 (LGOIMA). We have forwarded it to the
appropriate Christchurch City Council staff, and we will provide a
response or update within 20 working days of the date we received your
request. If we are unable to respond to your request by then, we will
notify you of an extension of that timeframe.

 

If you have any queries, please feel free to contact me. If any additional
factors come to light which are relevant to your request, please do not
hesitate to contact me so that these can be taken into account.

 

Kind regards,

 

Sean Rainey

Senior Information Adviser and Privacy Officer

Office of the Chief Executive

Christchurch City Council

53 Hereford Street, Christchurch 8011

PO Box 73016, Christchurch 8154

 

 

From: Luke Chandler <[FOI #11066 email]>
Sent: Tuesday, 27 August 2019 10:16 PM
To: Official Information <[email address]>
Subject: Official Information request - Management of Christchurch City
Council's Social Media Platforms

 

Dear Christchurch City Council,

There are 42 people that 'administer' the CCC's Facebook Page, plus 2
others that are based in the USA.

How much of FTE staff is spent administering the Council's social media
platform on Facebook?

Are the two USA based administrators ad agencies or private citizens?

I am a candidate in the Local Body Election, I am aware that my response
will be posted on the CCC's website. This request is being made publicly
on the FYI website.

Yours faithfully,

Luke Chandler

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References

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Link to this

From: Official Information
Christchurch City Council

Dear Luke,

 

I refer to your request of 27 August 2019:

 

There are 42 people that 'administer' the CCC's Facebook Page, plus 2
others that are based in the USA.

 

How much of FTE staff is spent administering the Council's social media
platform on Facebook?

 

Are the two USA based administrators ad agencies or private citizens?

 

I am a candidate in the Local Body Election, I am aware that my response
will be posted on the CCC's website. This request is being made publicly
on the FYI website.

 

Council Response

 

The total of FTE staff who use social media as part of their work is
extremely difficult to ascertain with certainty. This is because it's a
communications channel that has become part of day-to-day roles and
responsibilities for Council staff across many Council units and teams.
Staff use social media to communicate directly with our residents.

Users of the channel include staff in Media, Communications, Marketing,
Customer services, Libraries, Recreation and Sport, the Christchurch Art
Gallery Te Puna o Waiwhetū, Parks, the Botanic Gardens, and Human
Resources.

Fourteen people from Christchurch City Council’s Public Information and
Participation Unit have editorial or administrative access to our main
Facebook page. Our Citizens and Customer Services After Hours Team also
has access to social media so they can respond to posts outside normal
working hours where necessary.

We don’t have any USA-based administrators. 

 

Therefore, we have decided to refuse your request under the following
section of the LGOIMA - 17(e) – the information requested does not exist
or cannot be found.

 

You have the right to request the Ombudsman to review this decision.
Complaints can be sent by email to [email address], by fax to
(04) 471 2254, or by post to The Ombudsman, PO Box 10152, Wellington 6143.

 

 

Kind regards,

 

Sean Rainey

Senior Information Adviser and Privacy Officer

Office of the Chief Executive

Christchurch City Council

53 Hereford Street, Christchurch 8011

PO Box 73016, Christchurch 8154

 

 

**********************************************************************
This electronic email and any files transmitted with it are intended
solely for the use of the individual or entity to whom they are addressed.

The views expressed in this message are those of the individual sender
and may not necessarily reflect the views of the Christchurch City
Council.
If you are not the correct recipient of this email please advise the
sender and delete.
Christchurch City Council
http://www.ccc.govt.nz
**********************************************************************

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