Thank you for your e-mail requesting information.  New Zealand Customs
Service (Customs) will respond to your request as soon as possible. Please
note that this e-mail address is checked workdays Monday to Friday 08:00
to 17:00 and there may be delays in replying to you.

For your information, please find attached an Advice to Travellers
brochure. Further infomation is available on our website
[1]www.customs.govt.nz.

Parcel Delayed, or "Awaiting Customs Clearance" Messages

Customs does not physically store or deliver parcels. If you have an
enquiry about a Customs matter, example duty charges,  in relation to your
item, we will require a Customs Reference number to locate the details
which you should have been advised of by your carrier example NZ Post, we
can be contacted on 0800 428 786.

If you are expecting a parcel or package, you will need a parcel tracking
number and you should contact the company bringing the item to New
Zealand. For mail articles other than Australian Post, (EMS or USPS)
please contact NZ Post on 0800 478 287 (option 2).

Please note if you have tracked your parcel and the message indicates a
Customs delay this does not mean that customs are holding your package but
that your carrier (e.g NZ Post) has yet to arrange clearance and you need
to contact that specific carrier to arrange the clearance.

Other contact points

The following border agencies may also be of assistance:

Ministry for Primary Industries - [2]www.mpi.govt.nz or phone 0800 003
333.  (Bringing food or plant material into NZ)

Aviation Security - [3]www.avsec.govt.nz or phone 04 495 2430. (Taking
liquids or other restricted articles on to an aircraft)

Ministry of Health - [4]www.medsafe.govt.nz. or phone 09 580 9141.
(Bringing prescription medicines into NZ)

 

Thank you

New Zealand Customs Service
PO Box 29 Auckland

DDI 0800 428 786

Email: [5][email address]

 

--- The information contained in this e-mail may be privileged and/or
sensitive. It is intended for the addressee only and is not necessarily
the official view or communication of the New Zealand Customs Service. If
you are not the intended recipient you are asked to not disclose, copy, or
make use of its contents. If received in error you are asked to destroy
this e-mail and contact the sender immediately. Your assistance is
appreciated.---

References

Visible links
1. http://www.customs.govt.nz/
2. outbind://97-000000000F63228C3F2B904E8DA0BCC584603F6B07008293D21C16FB404E86A1DEB857E238C200000075EDF800003B0E921D935B8A44A7BEFCE172CEB41B000001717BB50000/www.biosecurity.govt.nz
http://www.mpi.govt.nz/
3. outbind://97-000000000F63228C3F2B904E8DA0BCC584603F6B07008293D21C16FB404E86A1DEB857E238C200000075EDF800003B0E921D935B8A44A7BEFCE172CEB41B000001717BB50000/www.avsec.govt.nz
file:///tmp/blocked::outbind:/97-000000000F63228C3F2B904E8DA0BCC584603F6B07008293D21C16FB404E86A1DEB857E238C200000075EDF800003B0E921D935B8A44A7BEFCE172CEB41B000001717BB50000/www.avsec.govt.nz
4. outbind://97-000000000F63228C3F2B904E8DA0BCC584603F6B07008293D21C16FB404E86A1DEB857E238C200000075EDF800003B0E921D935B8A44A7BEFCE172CEB41B000001717BB50000/www.medsafe.govt.nz
file:///tmp/blocked::outbind:/97-000000000F63228C3F2B904E8DA0BCC584603F6B07008293D21C16FB404E86A1DEB857E238C200000075EDF800003B0E921D935B8A44A7BEFCE172CEB41B000001717BB50000/www.medsafe.govt.nz
5. mailto:[email address]
file:///tmp/blocked::mailto:[email address]

Dear Alan Heward

Thank you for your email.

I have forwarded your request to the appropriate department for
response.

Kind regards

Feedback

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Dear Mr Heward

 

This email acknowledges receipt of your request for official information
held by the New Zealand Customs Service. Requests for official information
are processed within 20 working days from the time of their receipt.

 

Would you kindly provide verification that you are a person entitled to
request official information as per section 12 of the official Information
Act 1982 please.

 

Persons entitled to request official information can be any of the
following:

 

(a) a New Zealand citizen; or

 

(b) a permanent resident of New Zealand; or

 

(c) a person who is in New Zealand; or

 

(d) a body corporate which is incorporated in New Zealand; or

 

(e) a body corporate which is incorporated outside New Zealand but which
has a place of business in New Zealand,—

 

A copy of the biographical page of your passport or confirmation of your
residential address in New Zealand should suffice in this respect if you
are a New Zealand citizen or are resident in New Zealand.

 

Also, if you are requesting information on behalf of a person or
organisation for who you are requesting information about, would you
kindly provide authorisation from that person or organisation thanks.

 

Yours sincerely

Procedures & Support Team

New Zealand Customs Service

 

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Dear Mr Heward

Please find attached the information you have requested below as follows:

Response letter to your request

One file of two containing information released by the New Zealand Customs Service.

Yours sincerely

Procedures & Support Team

New Zealand Customs Service

From: Alan Heward [mailto:[OIA #613 email]]

Sent: Saturday, 20 October 2012 15:11

To: feedback

Subject: Official Information Act request - Information regarding Sanitariums request to block imported goods

Dear New Zealand Customs Service,

I would like to request information including letters, emails,

internal meeting notes & minutes, NZCS holds pertaining to;

1. Requests from Sanitarium, or their parent and affiliated

companies including the New Zealand Conference Association, to NZ

Customs, to stop the import of Marmite (and different spellings

there of), in to New Zealand by any other organisation.

2. Specifically any information held by NZCS pertaining to the

holding of Marmite imported by Rob Savage of Christchurch, and

Sanitariums request to have the goods destroyed and disposed of in

a land fill.

3. Information relating to NZCS's confirmation that Sanitarium is

within their legal rights to request such a hold and destruction,

including any legal advice NZCS has sought from internal legal

counsel, Crown Law or other Government lawyers or agencies.

4. Specifically any information held by NZCS pertaining to the

holding of Weetabix imported by Bob's Emporium of Nelson, and

Sanitariums request to have the goods either held, blocked or

disposed of.

Yours faithfully,

Alan Heward

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[OIA #613 email]

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Dear Mr Heward

 

Please find attached the information you have requested below as follows:

 

Response letter to your request

 

Two files containing information released by the New Zealand Customs
Service.

 

Yours sincerely

Procedures & Support Team

New Zealand Customs Service

 

 

From: Alan Heward [[1]mailto:[OIA #613 email]]

Sent: Saturday, 20 October 2012 15:11

To: feedback

Subject: Official Information Act request - Information regarding
Sanitariums request to block imported goods

 

 

     Dear New Zealand Customs Service,

    

     I would like to request information including letters, emails,

     internal meeting notes & minutes, NZCS holds pertaining to;

     1. Requests from Sanitarium, or their parent and affiliated

     companies including the New Zealand Conference Association, to NZ

     Customs, to stop the import of Marmite (and different spellings

     there of), in to New Zealand by any other organisation.

    

     2. Specifically any information held by NZCS pertaining to the

     holding of Marmite imported by Rob Savage of Christchurch, and

     Sanitariums request to have the goods destroyed and disposed of in

     a land fill.

    

     3. Information relating to NZCS's confirmation that Sanitarium is

     within their legal rights to request such a hold and destruction,

     including any legal advice NZCS has sought from internal legal

     counsel, Crown Law or other Government lawyers or agencies.

    

     4. Specifically any information held by NZCS pertaining to the

     holding of Weetabix imported by Bob's Emporium of Nelson, and

     Sanitariums request to have the goods either held, blocked or

     disposed of.

    

     Yours faithfully,

     Alan Heward

    

    

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