Complaint details received for infringement notice 5274609

jeff made this Official Information request to Christchurch City Council

The request was refused by Christchurch City Council.

From: jeff

Dear Christchurch City Council,
Please supply the complaint details relating to our vehicle parked on our driveway from 1/9/12 to 3/10/12 and infringement ticket number 5274609

Yours faithfully,

Jeff

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From: CCC_ CustomerServices
Christchurch City Council

Dear Jeff

Thank you for your enquiry.

Your request has been forwarded to the Regulation and Democracy Services
Unit for processing.

If you have any further queries, please reply to this email or call our
Customer Services Team on 941 8999.

Kind Regards

Ally
Customer Services Administrator
Customer Services Unit
DDI: 03 941 8999
Fax: 03 941 8033
Email: [email address]
Web: www.ccc.govt.nz

Christchurch City Council
53 Hereford Street, Christchurch
PO Box 237, Christchurch 8140

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From: Howard, Lorraine
Christchurch City Council

Dear Jeff

I acknowledge receipt of your email dated 9 October 2012, requesting
information in relation to infringement ticket number 5274609.

Your request is being handled under the provisions of the Local
Government Official Information and Meetings Act (1987). The Council
should be in a position to respond within the statutory timeframe of 20
working days from the receipt of your email.

I have forwarded your request to Shane Bruyns, Parking Enforcement Team
Leader.

Regards

Lorraine

Lorraine Howard

PA to Peter Mitchell, General Manager
Regulation and Democracy Services

DDI 03 941 8462
Fax 03 941 8572
Email [email address]
Web www.ccc.govt.nz

Christchurch City Council
Civic Offices, 53 Hereford Street, Christchurch, 8011
PO Box 73016, Christchurch, 8154

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From: Pieromaldi, Ally
Christchurch City Council


Attachment att1e169.jpg
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Attachment Car.jpg
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Attachment attachment.txt
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Dear Jeff

 

I refer to your email received on 9 October 2012 received by the
Christchurch City Council’s Info In-box requesting information in relation
to infringement notice 5274609.

 

Please note that your request for information is being handled under the
provisions of the Local Government Official Information and Meetings Act
1987 (the “Act”).

 

I refer to your request below and respond accordingly:

 

 1. Please supply the complaint details relating to our vehicle parked on
our driveway from 1 September 2012 to 3 October 2012 and infringement
ticket number 5274609.

 

The infringement notice was issued due to the vehicle completely blocking
the footpath - photos of the offence are attached.

 

The officer was not acting on a complaint but observed the offending
vehicle as he was patrolling the area.

 

I trust this assists.

 

  

Shane Bruyns

Parking Enforcement Team Leader

Inspections & Enforcement Unit

 

 

DDI 03 941 5228
Email [1][email address]
Web [2]www.ccc.govt.nz

Christchurch City Council
Civic Offices, 53 Hereford Street, Christchurch, 8011
PO Box 73013, Christchurch, 8154

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From: jeff

Dear Pieromaldi, Ally,

By law, I should have had a response by 5 November, despite a reminder sent a few days ago.
To date I have not received a satisfactory answer.

Yours sincerely,

jeff

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From: Pieromaldi, Ally
Christchurch City Council


Attachment att1e169.jpg
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Attachment Car.jpg
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Attachment TRIM LGOIMA Request for Information Infringement Notice 5274609.html
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HI Jeff

My apologies, I have not received a reminder. A response was sent to you on 11 October, which is attached.

Ally

Ally Pieromaldi
PA to I&E Unit Manager
Extn: 8653

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From: Bruyns, Shane
Christchurch City Council

Dear Jeff

Thank you for our telephone discussion on Wednesday 07 November 2012 requesting additional information to your LGOIMA request.

In the first instance, and further to Ally Pieromaldi's apology, please also accept my apology as I am unsure who received the reminder to which you refer in your email 07 November 2012.

Regarding the additional information which you requested, specifically : -

(1) The name/s of people who complained about the manner in which your vehicle was parked in Hamilton Avenue.
As explained in our telephone conversation, I cannot divulge the identity of any complainant and have referred this request to our Legal Services Unit. They will respond to you shortly.

(2) The number of complaints that the Parking Enforcement Team received about parking offences in Hamilton Avenue
From 01 June 2012 until today our office received three complaints about the P120 time limited area only in Hamilton Avenue.
These were on 16 August 2012, 06 September 2012 and 28 September 2012.

(3) The explanation provided by the Parking Officer to me was not true as it contradicts what was discussed with your wife on the day that the infringement notice was issued.
I have spoken to the officer about this allegation and he informed me that earlier in the day he had chalked the tyres of all vehicles parked in the P120 area in Hamilton Avenue. While he was busy chalking the vehicles, he noticed that pedestrians had to walk onto the road because the footpath was blocked by your vehicle. The officer also informed me that the pedestrians looked and gestured at him with the expectation that he would address the parking violation. Shortly thereafter the officer issued a infringement notice to the vehicle.
When he returned to Hamilton Ave later as a part of his normal patrol, he was approached by your wife who asked him who issued the infringement notice. The officer informed your wife that the ticket has been issued on complaint, referring to, but not explaining to your wife - the pedestrian experience and their gesturing to him earlier in the day.
After my second discussion with the officer, I have a appreciation that the message could have been better conveyed to your wife. I have addressed this with the officer and apologise for the misunderstanding.

I trust that I have answered your concerns appropriately.

Should you require any additional information please do not hesitate to contact me.

Kind regards

Shane Bruyns
Team Leader Parking Enforcement
Tel. (03) 941 5228

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From: Lisle, Michelle
Christchurch City Council


Attachment Letter to Jeff 19.11.12 Request for Information Infringement Notice 5274609.PDF.pdf
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Sent on behalf of Chris Gilbert
 
Dear Jeff
 
Please find attached a reply to your telephone call with Shane Bruyns on 7
November 2012 requesting information re infringement notice 5274609
 

Kind regards

Michelle Lisle
Secretary
Legal Services Unit
DDI: 03 941 8945
Fax: 03 941 6441
Email: [1][email address]
Web: [2]www.ccc.govt.nz

Christchurch City Council
53 Hereford Street, PO Box 73013, Christchurch, 8154

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