Confidentiality Breaches by CYFS

Leah Trass made this Official Information request to Privacy Commissioner

Privacy Commissioner did not have the information requested.

From: Leah Trass

Dear Privacy Commissioner,

Under the OIA how many breaches in privacy complaints were made against CYFS or its employees/contractors in the last 5 years?

Yours faithfully,

Leigh Bailllie

Link to this

From: Katrine Evans
Privacy Commissioner

Attachment image001.jpg
5K Download

Dear Leigh


Thank you for your request for information about the numbers of privacy
complaints against CYFS, or its employees or contractors, over the last 5


Unfortunately, our complaints system does not record complaints against
CYFS separately from complaints made against other divisions of the
Ministry of Social Development (MSD) such as Work and Income. The
respondent agency is simply "MSD" for all those complaints. So we cannot
provide you with a figure in response to your request. To get close to
doing so, we would have to make a manual search of all of the complaint
files against MSD to search for references to CYFS. This would require
substantial research time. It would also not be guaranteed to provide you
with an accurate figure at the end of the day as not all the files might
make it clear that CYFS was involved. In addition, we have no means of
searching for complaint files about CYFS contractors.


In case it is helpful, though, there were 301 complaints made against MSD
in the last 5 years (starting 1 July 2008).


If you are interested in further detail, some of our annual reports
contain more information about how many complaints against MSD were
upheld. For example, pages 28-29 of last year's annual report sets out how
many complaints were received and closed against the top respondent
agencies (including MSD), and the outcome of those complaints: see


All our annual reports are on our website at [2] Our
case notes are also on our website, and include some case notes that refer
to CYFS.


I hope this is useful for you. If you are dissatisfied with this response,
please contact me to see whether we can assist further. Alternatively, you
have the right to contact the Office of the Ombudsmen to make a complaint.


Yours sincerely

Katrine Evans



Katrine Evans [7]Final PC20 logo2

Assistant Commissioner (Legal and Policy)


PO Box 10-094, Wellington 6143

04 474 7590


Privacy is about protecting personal information,
yours and others'. To find out how, and to stay
informed, [4]subscribe to our quarterly privacy
newsletter.  You can also follow us on [5]Facebook
and [6]Twitter.




Visible links
5. file:///tmp/blocked::http:/
6. file:///tmp/blocked::https:/!/nzprivacy

Link to this

Things to do with this request

Privacy Commissioner only: