Auckland Transport History

D Maclure made this Official Information request to Auckland Transport

The request was refused by Auckland Transport.

From: D Maclure

Dear Auckland Transport,

I am requesting under official information act about HOP card and Snapper smart card have any encountered any problem relating to technical problem since introduction.

Also requesting about Auckland Transportation Corporation in the past before transition to Auckland Transport regarding how many success in contract routes, management structures and fleet numbers.

Yours faithfully,

D Maclure

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From: Info (AT)

Thank you for contacting Auckland Transport.

 

Your email will be referred to a member of our customer services team, who
will respond to you directly or refer your query to the appropriate
business unit.  We aim to respond to all correspondence within 10 working
days.  If your enquiry cannot be responded to in full within 10 days, we
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response.

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If you have an urgent enquiry, please phone our call centre directly on 09
355 3553. The Auckland Transport call centre is open 24 hours a day, 7
days a week, including public holidays.

 

Please do not respond to this email as this is an automated message.

 

Kind regards

Customer Response Team

Auckland Transport

[1]www.aucklandtransport.govt.nz

 

WARNING This email contains information which is CONFIDENTIAL and may be
subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
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References

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1. http://www.aucklandtransport.govt.nz/

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From: Info (AT)


Attachment image001.jpg
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Attachment AT2013 027125.pdf
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Good morning D Maclure

Please find attached the response for information requested from Auckland
Transport under the Local Government Official Information and Meetings Act
1987.

 

Kind Regards

 

Tracey Malu

 

Tracey Malu | Feedback Coordinator  [2]Description:
Description: Description:
Customer Response Team Description: final
6 Henderson Valley Rd, Henderson, Auckland, 0612 Email-Signature1

Private Bag 92250, Auckland 1142

 

P 09 355 3553 | F 09 355 3550

[1]www.aucklandtransport.govt.nz |

 

 

WARNING This email contains information which is CONFIDENTIAL and may be
subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

References

Visible links
1. http://www.aucklandtransport.govt.nz/

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Luke left an annotation ()

I agree with Auckland Transport's response and that your request was too broad. The way it was worded would of meant tearing up the office to find every single piece of paper on the topic ("any problem relating to technical problem since introduction").

Instead of asking for information on a topic, it is better to think about what you really want to know. What is the gap in your knowledge you are seeking to fill?

If you did want all technical problems, you need to qualify it, either by further narrowing by aspect (e.g. technical problems about the cards not reading) or by time period, or by some other aspect (a definitive list of technical issues recorded, but not all documents).

I would also advise to get another person to proof read your request prior to you sending it. In this way, they can amend it to improve flow, remove redundant words, and add words for clarity.

You also want to ensure your facts are correct. For example in the case of "Auckland Transportation Corporation", which was not a legacy organisation of Auckland Transport after all.

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Things to do with this request

Anyone:
Auckland Transport only: