Kia ora

Your email dated 22 May 2018 to the Education Review Office requesting information under the Official Information Act 1982, has been referred to ERO’s Ministerial and Legal Services Unit in Wellington. You can expect a reply in accordance with the provisions of the Act.

Ngā mihi,

Kate Clark
Communications Advisor
Education Review Office | Te Tari Arotake Matauranga
National Office | Tari Matua
P 04 474 1235 | M 021 459 255
Legal House Level 1, 101 Lambton Quay, Wellington 6011, New Zealand
PO Box 2799 Wellington, 6140, New Zealand
www.ero.govt.nz
Ko te Tamaiti te Putake o te Kaupapa
The Child - the Heart of the Matter

-----Original Message-----
From: [Name redacted by admin] [mailto:[FOI #7884 email]]
Sent: Tuesday, 22 May 2018 11:14 AM
To: ERO Information <[email address]>
Subject: Official Information request - Copy of Parent Complaint Handling Policy

Dear Education Review Office,

The general public rely heavily on ERO reviews for judging the quality of a school.

Under the Official Information Act, can you please provide a copy of your full policy, procedures and guidance to ERO staff on how they manage parent or public complaints about a school?

Yours faithfully,

[Name redacted by admin]

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #7884 email]

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If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

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Caution: The content of this email is the property of the Education Review Office and is intended only for the addressee. If you have received this message in error, please notify the sender immediately and delete.

hide quoted sections

Please find attached ERO’s response to your Official Information Act
request dated 22 May 2018.

 

Kind regards,

 

Tom Robinson
Administration Support Officer
Education Review Office | Te Tari Arotake Mâtauranga
National Office | Tari Matua
P  | M MobileNumber
Legal House Level 1, 101 Lambton Quay, Wellington 6011, New Zealand

PO Box 2799 Wellington, 6140, New Zealand

[1]www.ero.govt.nz

Ko te Tamaiti te Pûtake o te Kaupapa
The Child - the Heart of the Matter

 

Caution:  The content of this email is the property of the Education
Review Office and is intended only for the addressee.  If you have
received this message in error, please notify the sender immediately and
delete.

References

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1. http://www.ero.govt.nz/