Printed from https://fyi.org.nz/request/7884-copy-of-parent-complaint-handling-policy on November 22, 2024 06:27

Copy of Parent Complaint Handling Policy

[User 4230 name redacted] made this Official Information request to Education Review Office

The request was successful.

From: [User 4230 name redacted]

Dear Education Review Office,

The general public rely heavily on ERO reviews for judging the quality of a school.

Under the Official Information Act, can you please provide a copy of your full policy, procedures and guidance to ERO staff on how they manage parent or public complaints about a school?

Yours faithfully,

[Name redacted by admin]

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From: ERO Information
Education Review Office

Kia ora

Your email dated 22 May 2018 to the Education Review Office requesting information under the Official Information Act 1982, has been referred to ERO’s Ministerial and Legal Services Unit in Wellington. You can expect a reply in accordance with the provisions of the Act.

Ngā mihi,

Kate Clark
Communications Advisor
Education Review Office | Te Tari Arotake Matauranga
National Office | Tari Matua
P 04 474 1235 | M 021 459 255
Legal House Level 1, 101 Lambton Quay, Wellington 6011, New Zealand
PO Box 2799 Wellington, 6140, New Zealand
www.ero.govt.nz
Ko te Tamaiti te Putake o te Kaupapa
The Child - the Heart of the Matter

show quoted sections

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From: Tom Robinson
Education Review Office

Attachment 7 6 2018 11 36 9.pdf
453K Download View as HTML

Please find attached ERO’s response to your Official Information Act
request dated 22 May 2018.

 

Kind regards,

 

Tom Robinson
Administration Support Officer
Education Review Office | Te Tari Arotake Mâtauranga
National Office | Tari Matua
P  | M MobileNumber
Legal House Level 1, 101 Lambton Quay, Wellington 6011, New Zealand

PO Box 2799 Wellington, 6140, New Zealand

[1]www.ero.govt.nz

Ko te Tamaiti te Pûtake o te Kaupapa
The Child - the Heart of the Matter

 

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1. http://www.ero.govt.nz/

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