We have received your enquiry and will action your request.

 

Many thanks,

 

The Customer Service Team

 

[1]Description: sig_clip_image001_0000.jpeg         

 

This is an auto reply – please do not respond to this email.

 

Attention:

The information contained in this message and or attachments is intended
only for the person or entity to which it is addressed and may contain
confidential and/or privileged material. Any review, retransmission,
dissemination or other use of, or taking of any action in reliance upon,
this information by persons or entities other than the intended recipient
is prohibited. If you received this in error, please contact the sender
and delete the material from any system and destroy any copies.

Please consider the environment before printing this e-mail

HDC520801932

References

Visible links

Dear Mr Lock

 

Local Government Official Information and Meetings Act Request – Cleaning
of Clifton Toilets

 

1.    I write to acknowledge your request for information received 11
January 2018 regarding cleaning of Clifton toilets.

 

2.    This is being treated as an Official Information request, and as
such Council must meet certain criteria in how and when we respond to you,
set out in the Local Government Official Information and Meetings Act
1987.

 

3.    Your request has been provided to the relevant officers for follow
up. You will be advised of Council’s response as soon as is reasonably
possible, and no later than 20 working days from the date we received your
request, unless we have informed you that we need an extension to that
time frame with you before the due date.

 

 

Yours faithfully

 

Jackie Evans

Democratic Support Manager

 

 

[1]10054_HDCLogo RGB FINAL_email signature size

 

ANNETTE MURDOCH

DEMOCRATIC SUPPORT

 

Phone (06) 871 5000  
Email [2][email address]  Web [3]hastingsdc.govt.nz

Hastings District Council, Private Bag 9002, Hastings 4156, New Zealand

 

Attention:

The information contained in this message and or attachments is intended
only for the person or entity to which it is addressed and may contain
confidential and/or privileged material. Any review, retransmission,
dissemination or other use of, or taking of any action in reliance upon,
this information by persons or entities other than the intended recipient
is prohibited. If you received this in error, please contact the sender
and delete the material from any system and destroy any copies.

Please consider the environment before printing this e-mail

HDC520801932

References

Visible links
2. mailto:[email address]
3. http://www.hastingsdc.govt.nz/

Dear Mr Lock

 

Local Government Official Information and Meetings Act Request – Cleaning
of Clifton Toilets – Response

 

1.    Further to your request for information received 11 January 2018
regarding cleaning of Clifton toilets, I am now able to provide you with
Hastings District Council’s response.

 

2.    You requested / Our Response

 

            At what frequency are the toilets at Clifton cleaned?

                These toilets have been cleaned 407 out of the last 566
days. While this is an average of 5 days per week, in practise the staff
service the facilities 3 times per week over winter and 7 days per week
for the summer. In addition to these regular programmed visits, staff
respond to calls from the public if users leave the facilities unclean or
the servicing is required for example blocked drains.

 

            Our records show that for 59% of service calls the staff spend
15 minutes carrying out the servicing, 27% of visits take 30 minutes and
13% of calls take 45 minutes or longer.

 

            Have there been any complaints about the cleanliness of the
Clifton toilets?

            As mentioned above, from time to time staff are called to do
additional servicing if users have left the facilities unclean.

 

            Are the toilets at Clifton cleaned by HDC staff or contractor?

                All toilets owned by Hastings District Council are cleaned
by internal staff.

 

 

            I hope this information was helpful. Please feel free to
contact GM of Maintenance Group should you wish to discuss further.

 

 

Yours faithfully

Jackie Evans

Democratic Support Manager

 

 

[1]10054_HDCLogo RGB FINAL_email signature size

 

ANNETTE MURDOCH

DEMOCRATIC SUPPORT

 

Phone (06) 871 5000  
Email [2][email address]  Web [3]hastingsdc.govt.nz

Hastings District Council, Private Bag 9002, Hastings 4156, New Zealand

 

Attention:

The information contained in this message and or attachments is intended
only for the person or entity to which it is addressed and may contain
confidential and/or privileged material. Any review, retransmission,
dissemination or other use of, or taking of any action in reliance upon,
this information by persons or entities other than the intended recipient
is prohibited. If you received this in error, please contact the sender
and delete the material from any system and destroy any copies.

Please consider the environment before printing this e-mail

HDC520801932

References

Visible links
2. mailto:[email address]
3. http://www.hastingsdc.govt.nz/