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Clarification regarding the Consistency of decisions by INZ on ICT Support Officer (Skill Code 313112)

Vipin made this Official Information request to Ministry of Business, Innovation & Employment

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From: Vipin

Dear Ministry of Business, Innovation & Employment,

Kindly help me with precise and accurate answer to all these queries

My following queries (1) - (7) are regarding the SMC Resident Visa applications from 2Degrees Mobile Limited and applied against the ANZSCO code 313112 ICT Customer Support Officer during the time frame 1 Jan 2016 - 30 Aug 2017 and the rest of the queries are general unless specified in the question.

(1) How many of the applications got approved by INZ?

(2) How many applications got declined?

(3) Did INZ arrive at contradictory decisions on these SMC Resident Visa Applications? Or Does INZ being inconsistent on the decisions for these applications even though the job descriptions are same/similar?

To clarify more in above Question (3)- Does INZ declined some Residents Visa applications with the reason -INZ was not satisfied that the Applicant’s Employment is a substantial match for the Claimed ANZSCO Code 313112(ICT Customer Support Officer) (Points claimed for the Skilled Employment/Offer was not awarded)
and
Some Resident visa's approved and INZ was satisfied that the Applicant's employment is a substantial match with the Claimed ANZSCO Code 313112? (Points claimed for the Skilled Employment/Offer was awarded)
And Provided the job description provided by 2degrees are Same.

(4) Are there any changes INZ has introduced/removed for analyzing the role ICT Customer Support Officer (ANZSCO code 313112) for the Resident Visa Assessment during the period 01 Jan 2016 –30 Aug 2017? If yes, what are they and what are dates of the change?

(5) If the Answer to the Question number (3) is yes, what are the circumstances which led INZ to make those contradictory decisions? Please state the Immigration Law/Rule which gives privilege to INZ for taking that kind of contradictory decisions.

(6) When considering only the declined Visa applications, Does the same Visa/immigration Officer decline all the applications? What is the name of the Visa Officer (If it's allowed to publish)?

(7) If the Answer to the first part of Question (6) is yes, did that Immigration officer followed the Standards of Integrity and Conduct, a code of conduct issued by the State Services Commissioner under State Sector Act 1988, Section 57?

(8) Again, If the Answer to the first part of Question (6) is yes, Did INZ got any formal complaints against that Visa/Immigration officer? If Yes, how many complaints received and from how many applicants/authorities/individuals? Does immigration acknowledge the complaint/complaints?

(9) Again, If the Answer to the first part of Question (6) is yes Did INZ took any formal disciplinary actions against that Immigration officer like Issue formal warning, Termination from the job, Quality training etc. till now? If yes, what action was taken and what was the reason for the disciplinary action?

(10) Again, If the Answer to the first part of Question (6) is yes, how many total SMC applications (Not only from 2degress please consider application based on offer from all Organizations) during the time frame 01 Jan 2016- 30 Aug which are applied against Skill Code ANZSCO 313112 ICT Customer Support officer which are assessed by that Same Visa Officer? How many of these got approved and how many got declined?

(11) When Considering Question (10) among the total number of SMC Visa's declined by that Immigration officer how many applicants are from Indians (Applicants are of Indian Nationality)?

(12) Again, in line with Question number (10) how many of these total declined applications handled by that Immigration officer referred back to INZ for reassessment by Immigration and Protection Tribunal canceling the original decision by INZ?

(13) Please provide 5 email contact details of Senior Leadership Team of the Visa services in INZ, For example :1) General Manager-Visa Services (INZ),2) Assistant General manager- Visa Services (INZ) etc. Also, please provide the email contact details of the other governing bodies who ensure fairness to us and handles complaints against Government agencies who undertake investigations and inspections. (For Example, Ombudsman). Please email me if any of the contact details cannot be published in a public Platform.

Yours faithfully,
Vipin

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From: *OIA
Ministry of Business, Innovation & Employment

 

 

Ref: 1718-0733

 

Dear Vipin

On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of 24 November 2017 requesting under the Official
Information Act 1982 (the Act), the following:

My following queries (1) - (7) are regarding the SMC Resident Visa
applications from 2Degrees Mobile Limited and applied against the ANZSCO
code 313112 ICT Customer Support Officer during the time frame 1 Jan 2016
- 30 Aug 2017 and the rest of the queries are general unless specified in
the question.

 

(1) How many of the applications got approved by INZ?

 

(2) How many applications got declined?

 

(3) Did INZ arrive at contradictory decisions on these SMC Resident Visa
Applications? Or Does INZ being inconsistent on the decisions for these
applications even though the job descriptions are same/similar?

 

To clarify more in above Question (3)- Does INZ declined some Residents
Visa applications with the reason -INZ was not satisfied that the
Applicant’s Employment is a substantial match for the Claimed ANZSCO Code
313112(ICT Customer Support Officer) (Points claimed for the Skilled
Employment/Offer was not awarded) and Some Resident visa's approved and
INZ was satisfied that the Applicant's employment is a substantial match
with the Claimed ANZSCO Code 313112? (Points claimed for the Skilled
Employment/Offer was awarded) And Provided the job description provided by
2degrees are Same.

 

(4) Are there any changes INZ has introduced/removed for analyzing the
role ICT Customer Support Officer (ANZSCO code 313112) for the Resident
Visa Assessment during the period 01 Jan 2016 –30 Aug 2017?  If yes, what
are they and what are dates of the change?

 

(5) If the Answer to the Question number (3) is yes, what are the
circumstances which led INZ to make those contradictory decisions? Please
state the Immigration Law/Rule which gives privilege to INZ for taking
that kind of contradictory decisions.

 

(6) When considering only the declined Visa applications, Does the same
Visa/immigration Officer decline all the applications? What is the name of
the Visa Officer (If it's allowed to publish)?

 

(7) If the Answer to the first part of Question (6) is yes, did that
Immigration officer followed the Standards of Integrity and Conduct, a
code of conduct issued by the State Services Commissioner under State
Sector Act 1988, Section 57?

 

(8) Again, If the Answer to the first part of Question (6) is yes, Did INZ
got any formal complaints against that Visa/Immigration officer? If Yes,
how many complaints received and from how many
applicants/authorities/individuals? Does immigration acknowledge the
complaint/complaints?

 

(9) Again, If the Answer to the first part of Question (6) is yes Did INZ
took any formal disciplinary actions against that Immigration officer like
Issue formal warning, Termination from the job, Quality training etc. till
now? If yes, what action was taken and what was the reason for the
disciplinary action?

 

(10) Again, If the Answer to the first part of Question (6) is yes, how
many total SMC applications (Not only from 2degress please consider
application based on offer from all Organizations) during the time frame
01 Jan 2016- 30 Aug which are applied against Skill Code ANZSCO 313112 ICT
Customer Support officer which are assessed by that Same Visa Officer? How
many of these got approved and how many got declined?

 

(11) When Considering Question (10) among the total number of SMC Visa's
declined by that Immigration officer how many applicants are from Indians
(Applicants are of Indian Nationality)?

 

(12) Again, in line with Question number (10) how many of these total
declined applications handled by that Immigration officer referred back to
INZ for reassessment by Immigration and Protection Tribunal canceling the
original decision by INZ?

 

(13) Please provide 5 email contact details of Senior Leadership Team of
the Visa services in INZ, For example :1) General Manager-Visa Services
(INZ),2) Assistant General manager- Visa Services (INZ) etc. Also, please
provide the email contact details of the other governing bodies who ensure
fairness to us and handles complaints against Government agencies who
undertake investigations and inspections. (For Example, Ombudsman). Please
email me if any of the contact details cannot be published in a public
Platform.

 

Your request is being processed in accordance with the Act and a response
will be sent to you in due course. If you have any enquiries regarding
your request feel free to contact us via email [MBIE request email] or using
the contact details below.

 

Yours sincerely,

Alan Witcombe

MANAGER, MINISTERIAL SERVICES

Corporate, Governance and Information

Ministry of Business, Innovation and Employment

Level 4, 15 Stout Street, PO Box 1473, Wellington 6140

 

[1]www.govt.nz - your guide to finding and using New Zealand government
services

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From: Neil Bailey
Ministry of Business, Innovation & Employment

Dear Vipin

 

In your Official Information Act request dated 24 November 2017 you have
requested the email addresses for members of the Senior Leadership team,
Visa Services.

 

While we are happy to provide these to you our preference is not to have
them published on a public platform, but to provide those directly to you.

 

In your request you have indicated that these can be provided directly to
you.

 

Therefore I ask you to provide an email address that I can use to send you
that information.

 

Yours sincerely

 

 

Neil Bailey

SENIOR BUSINESS ADVISOR

 

Visa Services, Immigration New Zealand

Ministry of Business, Innovation & Employment

Level 1, 15 Stout Street, Wellington

 

[email address]  Telephone +64 (04) 901 1240

 

 

[1]www.govt.nz - your guide to finding and using New Zealand government
services

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From: Vipin

Dear Neil Bailey,

Thank you for your quick response.

Certainly, you can send the email contact details which was asked in the Question number 13) through to my email [email address]. It would be greatly appreciated if you can provide all the information as a document on the MBIE letterhead with an authorized signature same as your other replies to my other information requests. Thanks

Yours sincerely,
Vipin

Link to this

From: Neil Bailey
Ministry of Business, Innovation & Employment


Attachment 15122017150627 0001.pdf
143K Download View as HTML


Dear Vipin

Please find attached our response to your official Information Act request dated 24 November 2017.

Yours sincerely

Neil Bailey
SENIOR BUSINESS ADVISOR

Visa Services, Immigration New Zealand
Ministry of Business, Innovation & Employment
Level 1, 15 Stout Street, Wellington

[email address] Telephone +64 (04) 901 1240

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From: Vipin

Dear Neil Bailey,

I would believe you haven’t understood my queries properly as your responses are contradicting to INZ’s/MBIE’s responses to my previous requests. In this OIA Request DOIA 1718-0733, I haven’t mentioned about any specific job location of Specific job titles and you are confused with my other request DOIA 1718-0407 which is currently under the assessment of Ombudsman. Moreover, INZ provided answers to some of these queries in my DOIA 1718-0353(Information not withheld and also MBIE provided information to similar numerous requests in the FYI).

To clarify more, I am reproducing my Queries once again below. I have added something which makes the queries clearer to you and hence please replaces the queries with the following. I am happy to submit a New Request If that addition/ clarification make’s this request outside of its original scope or gives you additional work. Thanks

Dear Ministry of Business, Innovation & Employment,
Kindly help me with precise and accurate answer to all these queries
My following queries (1) - (7) are regarding the SMC Resident Visa applications from 2Degrees Mobile Limited and applied against the ANZSCO code 313112 ICT Customer Support Officer and those INZ arrived on a decision during the time frame 1 Jan 2016 - 30 Aug 2017 and the rest of the queries are general unless specified in the question. (Consider all job title in the job contract all job location)
(1) How many of the applications got approved by INZ?
(2) How many applications got declined?
(3) Did INZ arrive at contradictory decisions on these SMC Resident Visa Applications? Or Does INZ being inconsistent on the decisions for these applications even though the job descriptions are same/similar?
To clarify more in above Question (3)- Does INZ declined some Residents Visa applications with the reason -INZ was not satisfied that the Applicant’s Employment is a substantial match for the Claimed ANZSCO Code 313112(ICT Customer Support Officer) (Points claimed for the Skilled Employment/Offer was not awarded)
and
Some Resident visa's approved and INZ was satisfied that the Applicant's employment is a substantial match with the Claimed ANZSCO Code 313112? (Points claimed for the Skilled Employment/Offer was awarded)
And Provided the job description provided by 2degrees are Same.
(4) Are there any changes INZ has introduced/removed for analyzing the role ICT Customer Support Officer (ANZSCO code 313112) for the Resident Visa Assessment during the period 01 Jan 2016 –30 Aug 2017? If yes, what are they and what are dates of the change?
(5) If the Answer to the Question number (3) is yes, what are the circumstances which led INZ to make those contradictory decisions? Please state the Immigration Law/Rule which gives privilege to INZ for taking that kind of contradictory decisions.
(6) When considering only the declined Visa applications, Does the same Visa/immigration Officer decline all the applications? What is the name of the Visa Officer (If it's allowed to publish)?
(7) If the Answer to the first part of Question (6) is yes, did that Immigration officer followed the Standards of Integrity and Conduct, a code of conduct issued by the State Services Commissioner under State Sector Act 1988, Section 57?
(8) Again, If the Answer to the first part of Question (6) is yes, Did INZ got any formal complaints against that Visa/Immigration officer? If Yes, how many complaints received and from how many applicants/authorities/individuals? Does immigration acknowledge the complaint/complaints?
(9) Again, If the Answer to the first part of Question (6) is yes Did INZ took any formal disciplinary actions against that Immigration officer like Issue formal warning, Termination from the job, Quality training etc. till now? If yes, what action was taken and what was the reason for the disciplinary action?
(10) Again, If the Answer to the first part of Question (6) is yes, how many total SMC applications (Not only from 2degress please consider application based on offer from all Organizations) during the time frame 01 Jan 2016- 30 Aug which are applied against Skill Code ANZSCO 313112 ICT Customer Support officer which are assessed by that Same Visa Officer? How many of these got approved and how many got declined?
(11) When Considering Question (10) among the total number of SMC Visa's declined by that Immigration officer how many applicants are from Indians (Applicants are of Indian Nationality)?
(12) Again, in line with Question number (10) how many of these total declined applications handled by that Immigration officer referred back to INZ for reassessment by Immigration and Protection Tribunal canceling the original decision by INZ?
(13) Please provide 5 email contact details of Senior Leadership Team of the Visa services in INZ, For example: 1) General Manager-Visa Services (INZ),2) Assistant General manager- Visa Services (INZ) etc. Also, please provide the email contact details of the other governing bodies who ensure fairness to us and handles complaints against Government agencies who undertake investigations and inspections. (For Example, Ombudsman). Please email me if any of the contact details cannot be published in a public Platform.

Yours faithfully,
Vipin

Link to this

From: Vipin

Dear Neil Bailey,

I am happy with your explanations which were sent through to my email as a word doc even though I've noticed a lot of contradiction from other OIA requests. Kindly give the response to my questions( reproduced below ) in an MBIE letterhead, thanks

"
Dear Ministry of Business, Innovation & Employment,
Kindly help me with the precise and accurate answer to all these queries
My following queries (1) - (7) are regarding the SMC Resident Visa applications from 2Degrees Mobile Limited and applied against the ANZSCO code 313112 ICT Customer Support Officer and those INZ arrived on a decision during the time frame 1 Jan 2016 - 30 Aug 2017 and the rest of the queries are general unless specified in the question. (Consider all job title in the job contract all job location)
(1) How many of the applications got approved by INZ?
(2) How many applications got declined?
(3) Did INZ arrive at contradictory decisions on these SMC Resident Visa Applications? Or Does INZ being inconsistent on the decisions for these applications even though the job descriptions are same/similar?
To clarify more in above Question (3)- Does INZ declined some Residents Visa applications with the reason -INZ was not satisfied that the Applicant’s Employment is a substantial match for the Claimed ANZSCO Code 313112(ICT Customer Support Officer) (Points claimed for the Skilled Employment/Offer was not awarded)
and
Some Resident visa's approved and INZ was satisfied that the Applicant's employment is a substantial match with the Claimed ANZSCO Code 313112? (Points claimed for the Skilled Employment/Offer was awarded)
And Provided the job description provided by 2degrees are Same.
(4) Are there any changes INZ has introduced/removed for analyzing the role ICT Customer Support Officer (ANZSCO code 313112) for the Resident Visa Assessment during the period 01 Jan 2016 –30 Aug 2017? If yes, what are they and what are dates of the change?
(5) If the Answer to the Question number (3) is yes, what are the circumstances which led INZ to make those contradictory decisions? Please state the Immigration Law/Rule which gives privilege to INZ for taking that kind of contradictory decisions.
(6) When considering only the declined Visa applications, Does the same Visa/immigration Officer decline all the applications? What is the name of the Visa Officer (If it's allowed to publish)?
(7) If the Answer to the first part of Question (6) is yes, did that Immigration officer followed the Standards of Integrity and Conduct, a code of conduct issued by the State Services Commissioner under State Sector Act 1988, Section 57?
(8) Again, If the Answer to the first part of Question (6) is yes, Did INZ got any formal complaints against that Visa/Immigration officer? If Yes, how many complaints received and from how many applicants/authorities/individuals? Does immigration acknowledge the complaint/complaints?
(9) Again, If the Answer to the first part of Question (6) is yes Did INZ took any formal disciplinary actions against that Immigration officer like Issue formal warning, Termination from the job, Quality training etc. till now? If yes, what action was taken and what was the reason for the disciplinary action?
(10) Again, If the Answer to the first part of Question (6) is yes, how many total SMC applications (Not only from 2degress please consider application based on offer from all Organizations) during the time frame 01 Jan 2016- 30 Aug which are applied against Skill Code ANZSCO 313112 ICT Customer Support officer which are assessed by that Same Visa Officer? How many of these got approved and how many got declined?
(11) When Considering Question (10) among the total number of SMC Visa's declined by that Immigration officer how many applicants are from Indians (Applicants are of Indian Nationality)?
(12) Again, in line with Question number (10) how many of these total declined applications handled by that Immigration officer referred back to INZ for reassessment by Immigration and Protection Tribunal canceling the original decision by INZ?
"
Yours sincerely,

Vipin

Link to this

From: Neil Bailey
Ministry of Business, Innovation & Employment


Attachment Signed response 1718 0733.pdf
143K Download View as HTML


Hello Vipin

Please find attached a copy of our response to your earlier request.

Yours sincerely

Neil Bailey
SENIOR BUSINESS ADVISOR, Operations Support

Visa Services, Immigration New Zealand
Ministry of Business, Innovation & Employment

[email address] Telephone +64 (04) 901 1240
Level 1, 15 Stout Street, Wellington, New Zealand

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