Ref: 1718-0199

Dear Aryan

On behalf of the Ministry of Business, Innovation and Employment I acknowledge your email of 07 August 2017 requesting under the Official Information Act 1982 (the Act), the following:

Kindly help me with precise and accurate answer to all these queries

1. How many Resident Visa’s approved under Skilled Migrant Category based on the offer of employment from 2degrees Mobile Limited as Customer Service Representative, Technical Support Tier -1 and
Applied for the role ICT Customer support officer (ANZSCO 313112) from July 2016 to till date?

2. Is there any changes INZ has introduced/removed for analyzing the role ICT Customer Support Officer (ANZSCO code 313112) for the Resident Visa Assessment during the period July 2016 – April 2017?If yes what are they?

3. Does INZ follows a set procedure or written rules in their SMC Resident Visa assessments or the Visa Officers and entitled to make their own decisions based on their individual assessments?

4. Does INZ required to inform the applicants about the change of Visa officers during an SMC Resident Visa application process?

5. Is there any Act / Rules/Immigration Law in place to provide equal and fair treatment to the applicants without any discrimination, who applying for SMC Resident Visa’s based on the same offer, same position from the same organization and having exactly the same qualification?

6. If the assessments or the actions of INZ/Immigration officers are found wrong/unfair by the Immigration and protection tribunal or the High court when the applicant appealed with legal Assistance, Do the Applicant entitled to claim the legal expenses from the INZ /Concerned Ministry/department?

Your request is being processed in accordance with the Act and a response will be sent to you in due course. If you have any enquiries regarding your request feel free to contact us via email [MBIE request email] or using the contact details below.

Yours sincerely,
Alan Witcombe
MANAGER, MINISTERIAL SERVICES

Corporate, Governance and Information
Ministry of Business, Innovation and Employment
Level 4, 15 Stout Street, PO Box 1473, Wellington 6140

-----Original Message-----
From: Aryan007 [mailto:[FYI request #6370 email]]
Sent: Monday, 7 August 2017 11:53 p.m.
To: *OIA
Subject: Official Information request - ICT Customer Support officer (ANZSCO 313112 ) Changes and Clarifications

Dear Ministry of Business, Innovation & Employment,

Kindly help me with precise and accurate answer to all these queries

1. How many Resident Visa’s approved under Skilled Migrant Category based on the offer of employment from 2degrees Mobile Limited as Customer Service Representative, Technical Support Tier -1 and
Applied for the role ICT Customer support officer (ANZSCO 313112) from July 2016 to till date?

2. Is there any changes INZ has introduced/removed for analyzing the role ICT Customer Support Officer (ANZSCO code 313112) for the Resident Visa Assessment during the period July 2016 – April 2017?If yes what are they?

3. Does INZ follows a set procedure or written rules in their SMC Resident Visa assessments or the Visa Officers and entitled to make their own decisions based on their individual assessments?

4. Does INZ required to inform the applicants about the change of Visa officers during an SMC Resident Visa application process?

5. Is there any Act / Rules/Immigration Law in place to provide equal and fair treatment to the applicants without any discrimination, who applying for SMC Resident Visa’s based on the same offer, same position from the same organization and having exactly the same qualification?

6. If the assessments or the actions of INZ/Immigration officers are found wrong/unfair by the Immigration and protection tribunal or the High court when the applicant appealed with legal Assistance, Do the Applicant entitled to claim the legal expenses from the INZ /Concerned Ministry/department?

Yours faithfully,

Aryan

-------------------------------------------------------------------

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hide quoted sections

Dear Aryan,

 

I am writing in regards to your request made under the Official
Information Act 1982, received on 7 August 2017 in which you have
requested the following information:

 

1.            How many Resident Visa’s approved under Skilled Migrant
Category based on the offer of employment from 2degrees Mobile Limited as
Customer Service Representative, Technical Support Tier -1 and

Applied for the role ICT Customer support officer (ANZSCO  313112) from
July 2016 to till date?

 

2.            Is there any changes INZ has introduced/removed for
analyzing the role ICT Customer Support Officer (ANZSCO code 313112) for
the Resident Visa Assessment during the period July 2016 – April 2017?If
yes what are they?

 

3.            Does INZ follows a set procedure or written rules in their
SMC Resident Visa assessments or the Visa Officers and entitled to make
their own decisions based on their individual assessments?

 

4.            Does INZ required to inform the applicants about the change
of Visa officers during an SMC Resident Visa application process?

 

5.            Is there any Act / Rules/Immigration Law in place to provide
equal and fair treatment to the applicants without any discrimination, who
applying for SMC Resident Visa’s based on the same offer, same position
from the same organization and having exactly the same qualification?

 

6.            If the assessments or the actions of INZ/Immigration
officers are found wrong/unfair by the Immigration and protection tribunal
or the High court when the applicant appealed with legal Assistance, Do
the Applicant entitled to claim the legal expenses from the INZ /Concerned
Ministry/department?

 

Please find attached the information you have requested.

 

Kind regards

 

 

 

Catherine Beach

SENIOR BUSINESS ADVISOR

Operations Support - Visa Services, Immigration New Zealand
Ministry of Business, Innovation & Employment

 

[1][email address]  

Level 1, 15 Stout Street, PO Box 1473, Wellington, New Zealand

 

 

 

 

[2]www.govt.nz - your guide to finding and using New Zealand government
services

--------------------------------------------------------------------------

Any opinions expressed in this message are not necessarily those of the
Ministry of Business, Innovation and Employment. This message and any
files transmitted with it are confidential and solely for the use of the
intended recipient. If you are not the intended recipient or the person
responsible for delivery to the intended recipient, be advised that you
have received this message in error and that any use is strictly
prohibited. Please contact the sender and delete the message and any
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References

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hide quoted sections

Dear Aryan,

 

Yes, I can confirm that the response should state, 'It is common
practice', my apologies for this typo oversight.

 

I can advise that in line with the principles of good communication which
Immigration New Zealand staff follow, it is common practice for an
applicant to be informed of when an application has been assigned to a new
immigration officer for processing.

 

Kind regards

 

Catherine Beach

SENIOR BUSINESS ADVISOR

Operations Support - Visa Services, Immigration New Zealand
Ministry of Business, Innovation & Employment

 

[1][email address]  

Level 1, 15 Stout Street, PO Box 1473, Wellington, New Zealand

 

-----Original Message-----
From: Aryan007 [mailto:[FYI request #6370 email]]
Sent: Tuesday, 5 September 2017 12:29 p.m.
To: Cat Beach
Subject: Re: DOIA 1718-0199 response [UNCLASSIFIED]

 

Dear Cat Beach,

 

Many Thanks for your response. I am happy with your answers, however, a
minor clarification in the answer for the  Question number 4) Does INZ
required to inform the applicants about the change of Visa officers during
an SMC Resident Visa application process?

 

Your response starts like a question "Is it a common practice?" and I am
expecting a statement in the response like "It is a common practice".
Please do the necessary corrections and kindly re-upload the response if
it's a typo. Also please clarify whether It is just a common practice INZ
follows or Is it mandatory in accordance with any law/rule in place that
the applicant needs to be informed when a new case officer take over his
case due to the reason, the previous officer changed to some other team?

 

Thanks

Yours sincerely,

 

Aryan007

 

-----Original Message-----

 

Dear Aryan,

 

 

 

I am writing in regards to your request made under the Official 
Information Act 1982, received on 7 August 2017 in which you have 
requested the following information:

 

 

 

1.            How many Resident Visa’s approved under Skilled Migrant 
Category based on the offer of employment from 2degrees Mobile Limited as 
Customer Service Representative, Technical Support Tier -1 and

 

Applied for the role ICT Customer support officer (ANZSCO  313112) from 
July 2016 to till date?

 

 

 

2.            Is there any changes INZ has introduced/removed for 
analyzing the role ICT Customer Support Officer (ANZSCO code 313112) for 
the Resident Visa Assessment during the period July 2016 – April 2017?If 
yes what are they?

 

 

 

3.            Does INZ follows a set procedure or written rules in their 
SMC Resident Visa assessments or the Visa Officers and entitled to make 
their own decisions based on their individual assessments?

 

 

 

4.            Does INZ required to inform the applicants about the change 
of Visa officers during an SMC Resident Visa application process?

 

 

 

5.            Is there any Act / Rules/Immigration Law in place to
provide  equal and fair treatment to the applicants without any
discrimination, who  applying for SMC Resident Visa’s based on the same
offer, same position  from the same organization and having exactly the
same qualification?

 

 

 

6.            If the assessments or the actions of INZ/Immigration 
officers are found wrong/unfair by the Immigration and protection
tribunal  or the High court when the applicant appealed with legal
Assistance, Do  the Applicant entitled to claim the legal expenses from
the INZ /Concerned  Ministry/department?

 

 

 

Please find attached the information you have requested.

 

 

 

Kind regards

 

 

 

 

 

 

 

Catherine Beach

 

SENIOR BUSINESS ADVISOR

 

Operations Support - Visa Services, Immigration New Zealand  Ministry of
Business, Innovation & Employment

 

 

 

[1][email address]  

 

Level 1, 15 Stout Street, PO Box 1473, Wellington, New Zealand

 

 

 

 

 

 

 

 

 

[2][2]www.govt.nz - your guide to finding and using New Zealand
government  services

References

 

Visible links

1. [3]mailto:[email address]

2. [4]http://www.govt.nz/

 

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[5][FYI request #6370 email]

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[6]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

-------------------------------------------------------------------

 

[7]www.govt.nz - your guide to finding and using New Zealand government
services

--------------------------------------------------------------------------

Any opinions expressed in this message are not necessarily those of the
Ministry of Business, Innovation and Employment. This message and any
files transmitted with it are confidential and solely for the use of the
intended recipient. If you are not the intended recipient or the person
responsible for delivery to the intended recipient, be advised that you
have received this message in error and that any use is strictly
prohibited. Please contact the sender and delete the message and any
attachment from your computer.

--------------------------------------------------------------------------

References

Visible links
1. mailto:[email address]
2. http://www.govt.nz/
3. mailto:[email
4. http://www.govt.nz/
5. mailto:[FYI request #6370 email]
6. https://fyi.org.nz/help/officers
7. http://www.govt.nz/

hide quoted sections

Dear Aryan,

 

I am writing to advise you of a correction in the data provided to you in
the response to DOIA 1718-0199.

 

In response to question one, our response was that seven applications had
been approved in the timeframe covered by your OIA request.

 

We can confirm  that seven applications were approved against the ANZSCO
code 313112 (ICT Customer Support Officer) in the timeframe covered by
your OIA request. However upon closer review of the data set from which
this response was provided, it has been established that the offers of
employment were not for the role of ‘Customer Service Representative,
 Technical Support Tier-1’, i.e. the specific occupation detailed in your
request.

 

I can confirm that based on the job title entered into our system by the
processing Immigration officer of each application, none of the offers of
employment in the seven approved applications within the timeframe covered
by your OIA request have been entered as ‘Customer Service Representative,
Technical Support Tier-1’.

 

I sincerely apologise for the incorrectness of the response provided to
question one of your request.

 

Kind regards

 

 

Catherine Beach

SENIOR BUSINESS ADVISOR

Operations Support - Visa Services, Immigration New Zealand
Ministry of Business, Innovation & Employment

 

[1][email address]  

Level 1, 15 Stout Street, PO Box 1473, Wellington, New Zealand

 

From: Cat Beach
Sent: Tuesday, 5 September 2017 1:51 p.m.
To: Aryan007
Subject: RE: DOIA 1718-0199 response [UNCLASSIFIED]

 

Dear Aryan,

 

Yes, I can confirm that the response should state, 'It is common
practice', my apologies for this typo oversight.

 

I can advise that in line with the principles of good communication which
Immigration New Zealand staff follow, it is common practice for an
applicant to be informed of when an application has been assigned to a new
immigration officer for processing.

 

Kind regards

 

Catherine Beach

SENIOR BUSINESS ADVISOR

 

Operations Support - Visa Services, Immigration New Zealand
Ministry of Business, Innovation & Employment

 

[2][email address]  

Level 1, 15 Stout Street, PO Box 1473, Wellington, New Zealand

 

-----Original Message-----
From: Aryan007 [[3]mailto:[FOI #6370 email]]
Sent: Tuesday, 5 September 2017 12:29 p.m.
To: Cat Beach
Subject: Re: DOIA 1718-0199 response [UNCLASSIFIED]

 

Dear Cat Beach,

 

Many Thanks for your response. I am happy with your answers, however, a
minor clarification in the answer for the  Question number 4) Does INZ
required to inform the applicants about the change of Visa officers during
an SMC Resident Visa application process?

 

Your response starts like a question "Is it a common practice?" and I am
expecting a statement in the response like "It is a common practice".
Please do the necessary corrections and kindly re-upload the response if
it's a typo. Also please clarify whether It is just a common practice INZ
follows or Is it mandatory in accordance with any law/rule in place that
the applicant needs to be informed when a new case officer take over his
case due to the reason, the previous officer changed to some other team?

 

Thanks

Yours sincerely,

 

Aryan007

 

-----Original Message-----

 

Dear Aryan,

 

 

 

I am writing in regards to your request made under the Official 
Information Act 1982, received on 7 August 2017 in which you have 
requested the following information:

 

 

 

1.            How many Resident Visa’s approved under Skilled Migrant 
Category based on the offer of employment from 2degrees Mobile Limited as 
Customer Service Representative, Technical Support Tier -1 and

 

Applied for the role ICT Customer support officer (ANZSCO  313112) from 
July 2016 to till date?

 

 

 

2.            Is there any changes INZ has introduced/removed for 
analyzing the role ICT Customer Support Officer (ANZSCO code 313112) for 
the Resident Visa Assessment during the period July 2016 – April 2017?If 
yes what are they?

 

 

 

3.            Does INZ follows a set procedure or written rules in their 
SMC Resident Visa assessments or the Visa Officers and entitled to make 
their own decisions based on their individual assessments?

 

 

 

4.            Does INZ required to inform the applicants about the change 
of Visa officers during an SMC Resident Visa application process?

 

 

 

5.            Is there any Act / Rules/Immigration Law in place to
provide  equal and fair treatment to the applicants without any
discrimination, who  applying for SMC Resident Visa’s based on the same
offer, same position  from the same organization and having exactly the
same qualification?

 

 

 

6.            If the assessments or the actions of INZ/Immigration 
officers are found wrong/unfair by the Immigration and protection
tribunal  or the High court when the applicant appealed with legal
Assistance, Do  the Applicant entitled to claim the legal expenses from
the INZ /Concerned  Ministry/department?

 

 

 

Please find attached the information you have requested.

 

 

 

Kind regards

 

 

 

 

 

 

 

Catherine Beach

 

SENIOR BUSINESS ADVISOR

 

Operations Support - Visa Services, Immigration New Zealand  Ministry of
Business, Innovation & Employment

 

 

 

[1][email address]  

 

Level 1, 15 Stout Street, PO Box 1473, Wellington, New Zealand

 

 

 

 

 

 

 

 

 

[2][4]www.govt.nz - your guide to finding and using New Zealand
government  services

 

References

 

Visible links

1. [5]mailto:[email address]

2. [6]http://www.govt.nz/

 

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[7][FOI #6370 email]

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[8]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

-------------------------------------------------------------------

 

[9]www.govt.nz - your guide to finding and using New Zealand government
services

--------------------------------------------------------------------------

Any opinions expressed in this message are not necessarily those of the
Ministry of Business, Innovation and Employment. This message and any
files transmitted with it are confidential and solely for the use of the
intended recipient. If you are not the intended recipient or the person
responsible for delivery to the intended recipient, be advised that you
have received this message in error and that any use is strictly
prohibited. Please contact the sender and delete the message and any
attachment from your computer.

--------------------------------------------------------------------------

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. mailto:[FOI #6370 email]
4. http://www.govt.nz/
5. mailto:[email
6. http://www.govt.nz/
7. mailto:[FOI #6370 email]
8. https://fyi.org.nz/help/officers
9. http://www.govt.nz/

hide quoted sections

Dear Aryan,

 

Thank you for your email.

 

As your new request for the specific job titles recorded in our system
against approved applications against this ANZSCO code is outside the
scope of your original request, you will need to submit a new OIA in order
to request this information.

 

Encompassed as part of needing to submit a new request is the fact that
this new request for this particular information will need to be legally
assessed against the privacy rights of the individuals concerned. Given
the small number of applicants involved, who all work for the same
company, it is a possibility that the release of this information could
lead to these individuals being identifiable. Just so that you are aware,
if it is established that this is the case, the request will have to be
refused under section 9(2)(a) of the Official Information Act so as to
protect the privacy rights of the individuals concerned.

 

I am not sure if this information is of use you to as I obviously do not
know your personal circumstances, however if you wish to know information
relating to your own application (if you have in fact had an application
processed), then you are entitled to request this information under the
Privacy Act. Information about how to go about making a Privacy Act
request and the form you need to complete can be found on the Immigration
New Zealand website.
[1]https://www.immigration.govt.nz/search#p...

 

Kind regards

 

 

Catherine Beach

SENIOR BUSINESS ADVISOR

Operations Support - Visa Services, Immigration New Zealand
Ministry of Business, Innovation & Employment

 

[2][email address]  

Level 1, 15 Stout Street, PO Box 1473, Wellington, New Zealand

 

 

-----Original Message-----
From: Aryan007 [mailto:[FOI #6370 email]]
Sent: Monday, 11 September 2017 2:43 p.m.
To: Cat Beach
Subject: RE: DOIA 1718-0199 response [UNCLASSIFIED]

 

Dear Cat Beach,

 

Thanks for your information and reply.

 

Please explain what are those Job titles (Entered by the Immigration Visa
Officers)  for those seven applications which were approved against the
ANZSCO code 313112 (ICT Customer Support Officer).Thanks

 

Yours sincerely,

 

Aryan007

 

-----Original Message-----

 

Dear Aryan,

 

 

 

I am writing to advise you of a correction in the data provided to you in 
the response to DOIA 1718-0199.

 

 

 

In response to question one, our response was that seven applications had 
been approved in the timeframe covered by your OIA request.

 

 

 

We can confirm  that seven applications were approved against the ANZSCO 
code 313112 (ICT Customer Support Officer) in the timeframe covered by 
your OIA request. However upon closer review of the data set from which 
this response was provided, it has been established that the offers of 
employment were not for the role of ‘Customer Service Representative,

 Technical Support Tier-1’, i.e. the specific occupation detailed in your 
request.

 

 

 

I can confirm that based on the job title entered into our system by the 
processing Immigration officer of each application, none of the offers of 
employment in the seven approved applications within the timeframe
covered  by your OIA request have been entered as ‘Customer Service
Representative,  Technical Support Tier-1’.

 

 

 

I sincerely apologise for the incorrectness of the response provided to 
question one of your request.

 

 

 

Kind regards

 

 

 

 

 

Catherine Beach

 

SENIOR BUSINESS ADVISOR

 

Operations Support - Visa Services, Immigration New Zealand  Ministry of
Business, Innovation & Employment

 

 

 

[1][email address]  

 

Level 1, 15 Stout Street, PO Box 1473, Wellington, New Zealand

 

 

 

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[3][FOI #6370 email]

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[4]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

-------------------------------------------------------------------

 

[5]www.govt.nz - your guide to finding and using New Zealand government
services

--------------------------------------------------------------------------

Any opinions expressed in this message are not necessarily those of the
Ministry of Business, Innovation and Employment. This message and any
files transmitted with it are confidential and solely for the use of the
intended recipient. If you are not the intended recipient or the person
responsible for delivery to the intended recipient, be advised that you
have received this message in error and that any use is strictly
prohibited. Please contact the sender and delete the message and any
attachment from your computer.

--------------------------------------------------------------------------

References

Visible links
1. https://www.immigration.govt.nz/search#p...
2. mailto:[email address]
3. mailto:[FOI #6370 email]
4. https://fyi.org.nz/help/officers
5. http://www.govt.nz/

hide quoted sections

Hi Aryan,

Unfortunately you will need to submit a new OIA request, so that proper consideration can be given to whether we can release information of this level of detail to you.

Kind regards

Catherine Beach
SENIOR BUSINESS ADVISOR

Operations Support - Visa Services, Immigration New Zealand
Ministry of Business, Innovation & Employment

[email address]
Level 1, 15 Stout Street, PO Box 1473, Wellington, New Zealand

-----Original Message-----
From: Aryan007 [mailto:[FYI request #6370 email]]
Sent: Monday, 11 September 2017 3:41 p.m.
To: Cat Beach
Subject: RE: DOIA 1718-0199 response [UNCLASSIFIED]

Dear Cat Beach,

Thanks for your reply and your valuable suggestions.

Inline with the Information I asked, Can I ask one more information with a slight change in the Question1

How many Resident Visa’s approved under Skilled Migrant Category based on the offer of employment from 2degrees Mobile Limited as Customer Service Representative and Applied for the role ICT Customer support officer (ANZSCO 313112) from July 2016 to till date?

I have removed the word Technical Support tier1 from the Question no 1. Kindly respond to this if it is within the scope of my original request or let me If I need to submit a new OIA in order to request this information.Thanks

Yours sincerely,

Aryan007

-----Original Message-----

Dear Aryan,

 

Thank you for your email.

 

As your new request for the specific job titles recorded in our system against approved applications against this ANZSCO code is outside the scope of your original request, you will need to submit a new OIA in order to request this information.

 

Encompassed as part of needing to submit a new request is the fact that this new request for this particular information will need to be legally assessed against the privacy rights of the individuals concerned. Given the small number of applicants involved, who all work for the same company, it is a possibility that the release of this information could lead to these individuals being identifiable. Just so that you are aware, if it is established that this is the case, the request will have to be refused under section 9(2)(a) of the Official Information Act so as to protect the privacy rights of the individuals concerned.

 

I am not sure if this information is of use you to as I obviously do not know your personal circumstances, however if you wish to know information relating to your own application (if you have in fact had an application processed), then you are entitled to request this information under the Privacy Act. Information about how to go about making a Privacy Act request and the form you need to complete can be found on the Immigration New Zealand website.
[1]https://www.immigration.govt.nz/search#p...

 

Kind regards

 

 

Catherine Beach

SENIOR BUSINESS ADVISOR

Operations Support - Visa Services, Immigration New Zealand Ministry of Business, Innovation & Employment

 

[2][email address]  

Level 1, 15 Stout Street, PO Box 1473, Wellington, New Zealand

 

 

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FYI request #6370 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

www.govt.nz <http://www.govt.nz/> - your guide to finding and using New Zealand government services

------------------------------------------------------------------------------
Any opinions expressed in this message are not necessarily those of the Ministry of Business, Innovation and Employment. This message and any files transmitted with it are confidential and solely for the use of the intended recipient. If you are not the intended recipient or the person responsible for delivery to the intended recipient, be advised that you have received this message in error and that any use is strictly prohibited. Please contact the sender and delete the message and any attachment from your computer.
------------------------------------------------------------------------------

hide quoted sections