Operations manual

Tony Rule made this Official Information request to Ministry of Social Development

The request was successful.

From: Tony Rule

Dear Ministry of Social Development,

Under the OIA I wish to request a copy of any and all operations manuals relating to all aspects of the granting of benefits by Work and Income.

Yours faithfully,

Tony Rule

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From: OIA_Requests (MSD)
Ministry of Social Development

Good morning Mr Rule

Thank you for your email requesting copies of all operations manuals regarding the granting of benefits by Work and Income staff.

The following link will direct you to the Work and Income manual and procedures web page that will provide you with the information used when assessing the needs of a client and the relevant benefit a client may qualify for.


If this information does not satisfy your request please feel free to contact our team with a detailed request so that the information you are interested in can be provided to you.

Thank you


Official and Parliamentary Information team | Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake

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