Printed from https://fyi.org.nz/request/4071-use-of-social-media-monitoring-tools-by-customs on November 04, 2025 22:14

Use of social media monitoring tools by Customs

Alex Harris made this Official Information request to New Zealand Customs Service

The request was successful.

From: Alex Harris

Dear New Zealand Customs Service,

I would like to request the following information under the OIA:

* Does your agency use social media monitoring tools or services such as Signal, ZeroFOX or Geofeedia? If so, I'd like to know which tools are used, where they are installed / used from, (broadly) what they are used for, and how much they cost (both to install / purchase, and per year for licencing / subscription / support).

I would prefer to receive an electronic response. Queries about
this request will be automatically forwarded to me by the
fyi.org.nz website.

With regards to s12 of the OIA, I am an NZ citizen and in NZ.

Yours faithfully,

Alex Harris

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From: OIA
New Zealand Customs Service

Good afternoon Mr Harris

Thank you for your email below requesting information regarding the use of social media monitoring tools by the New Zealand Customs Service (Customs).

Customs will process your request under the Official Information Act 1982 and will provide a response as soon as reasonably practicable and within 20 working days from the date after which your request was received.

Please feel free to contact Customs if you have any questions or concerns relating to your request.

Kind regards
Procedures and Support team
NZ Customs Service

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From: OIA
New Zealand Customs Service

Attachment OIA 16 134 Mr A Harris.pdf
308K Download View as HTML

Good evening Mr Harris

 

Please find attached a response to your request

 

Kind regards

Procedures and Support team

New Zealand Customs Service

 

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