Tēnā koe Simon

 

Thank you for your request below. This request will be considered under
the Local Government Official Information and Meetings Act 1987 (LGOIMA).
Wellington Water will provide a response no later than 6 May 2026, being
20 working days from the date the request was received.

 

We are currently assessing the information you have requested and may seek
clarification/refinement of various aspects, once identified.

 

 

Ngā mihi,
Leni

Senior LGOIMA Advisor

 

 

Private Bag 39804, Wellington Mail Centre 5045

Level 4, 25 Victoria Street, Petone, Lower Hutt

[1]www.wellingtonwater.co.nz

 

 

 

 

-----Original Message-----
From: Neil Quinn <[FOI #34369 email]>
Sent: Saturday, April 4, 2026 4:36 PM
To: Official Information <[Wellington Water Limited request email]>
Subject: LGOIMA 26-077 Official Information request - Installation and
Remediation Failures

 

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Kia ora,

 

For each of the past five financial years, please provide aggregated,
de-identified information on the number of instances in which Wellington
Water:

 

identified, or received notification of, newly installed works (including
pipes, fittings, connections or property remediation) that:

 

-failed due to product defects,

-were installed incorrectly,

-did not meet required specifications or standards, or -failed inspection
or testing requirements.

 

For each financial year, please provide:

 

The total number of such instances

1. The number of instances where Wellington Water required the contractor
to rectify, repair, or replace the work.

2. The number of instances where no rectification was requested by
Wellington Water 3. The number of instances where the issue was
identified:

-by contractor self-certification,

-by Council review or inspection,

-by Wellington Water inspection,

-by third-party inspection,

-by customer or property owner notification

 

Of the above, the number of instances where the work had previously been
self-certified as compliant by the contractor

 

Where readily available, the number of instances involving repeat issues
or multiple rectifications for the same installation

 

This request is limited to aggregated information and does not seek
identification of individuals

 

Yours faithfully,

 

Simon Glenn

 

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