Kia ora,

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Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

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Kia ora

Please find attached an extension letter to your official information
request dated 31 March 2026. If you have any questions about the extension
you can contact us at this [1]address, for all other matters please use
our contact form at: [2]https://www.acc.co.nz/contact/ alternatively give
us a call on 0800 101 996.

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Ngâ mihi
Nicky Judd 
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.

 

 

------------------- Original Message -------------------
From: DC <[FYI request #34325 email]>; 
Received: Tue Mar 31 2026 23:26:42 GMT+1300 (New Zealand Daylight Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>; 
Subject: Official Information request - Official Information Act Request –
Mailhouse Procurement and Implementation (2025)

[You don't often get email from
[FYI request #34325 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]

Dear Accident Compensation Corporation,

Subject: Official Information Act Request – Mailhouse Procurement and
Implementation (2025)

Dear ACC,

I am writing under the Official Information Act 1982 to request
information relating to ACC’s procurement and implementation of a new
mailhouse provider, which I understand was tendered during 2025.

Specifically, I request the following:

1. Business Case and Approval

The full business case supporting the decision to procure a new mailhouse
provider

Any Board, Executive Leadership Team (ELT), or delegated approval papers
relating to this decision

Any cost-benefit analysis, including original budget estimates and
expected savings or efficiencies

2. Financial Performance and Cost Tracking

The total approved budget for the mailhouse project

Current spend to date

Any cost tracking or reporting showing actual spend against original
estimates

Any forecasts of final cost and explanations for variances

3. Project Delivery and Status

The original project timeline, including key milestones and planned
go-live dates

Current status of the project, including whether it has been implemented

Any updated timelines, delays, or re-baselining of milestones

4. Governance, Oversight, and Accountability

All documentation outlining governance arrangements for the project,
including reporting lines and decision-making forums

Details of oversight exercised by the Chief Financial Officer, Mr Stewart
McRobie, including:

Any reports provided to him on project performance, cost, or delivery
risks

Any actions, interventions, or decisions he has taken in relation to the
project

5. Executive Awareness and Responses

All briefings, reports, or communications provided to the Chief Executive,
Ms Megan Main, regarding:

Project progress

Cost overruns or risks

Delivery delays or implementation issues

Any responses, feedback, or directions provided by Ms Main in relation to
the above

6. Correspondence

All emails and communications (including attachments) from 1 January 2025
to present that:

Are sent to or from Mr Stewart McRobie, and/or any member of the Executive
Leadership Team

Relate to the mailhouse procurement, business case, cost tracking,
implementation, or performance of the new provider

7. Audit, Assurance, and Risk

Any internal or external audit reports, reviews, or assurance assessments
relating to the project

Any risk assessments, issue logs, or escalation papers relating to
delivery, cost, or performance concerns.

Given the public interest in prudent financial management and delivery of
core operational services, I expect that this information can be provided
without undue delay. If any part of this request is considered likely to
be refused under section 18(f) (substantial collation), I am willing to
refine the scope, but expect ACC to engage constructively before doing so.

Please provide the information in electronic format.

Yours faithfully,

DC

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FYI request #34325 email]

Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
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Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------
 

Disclaimer:

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email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

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