Dear Accident Compensation Corporation,

Subject: Official Information Act Request – Mailhouse Procurement and Implementation (2025)

Dear ACC,

I am writing under the Official Information Act 1982 to request information relating to ACC’s procurement and implementation of a new mailhouse provider, which I understand was tendered during 2025.

Specifically, I request the following:

1. Business Case and Approval

The full business case supporting the decision to procure a new mailhouse provider

Any Board, Executive Leadership Team (ELT), or delegated approval papers relating to this decision

Any cost-benefit analysis, including original budget estimates and expected savings or efficiencies

2. Financial Performance and Cost Tracking

The total approved budget for the mailhouse project

Current spend to date

Any cost tracking or reporting showing actual spend against original estimates

Any forecasts of final cost and explanations for variances

3. Project Delivery and Status

The original project timeline, including key milestones and planned go-live dates

Current status of the project, including whether it has been implemented

Any updated timelines, delays, or re-baselining of milestones

4. Governance, Oversight, and Accountability

All documentation outlining governance arrangements for the project, including reporting lines and decision-making forums

Details of oversight exercised by the Chief Financial Officer, Mr Stewart McRobie, including:

Any reports provided to him on project performance, cost, or delivery risks

Any actions, interventions, or decisions he has taken in relation to the project

5. Executive Awareness and Responses

All briefings, reports, or communications provided to the Chief Executive, Ms Megan Main, regarding:

Project progress

Cost overruns or risks

Delivery delays or implementation issues

Any responses, feedback, or directions provided by Ms Main in relation to the above

6. Correspondence

All emails and communications (including attachments) from 1 January 2025 to present that:

Are sent to or from Mr Stewart McRobie, and/or any member of the Executive Leadership Team

Relate to the mailhouse procurement, business case, cost tracking, implementation, or performance of the new provider

7. Audit, Assurance, and Risk

Any internal or external audit reports, reviews, or assurance assessments relating to the project

Any risk assessments, issue logs, or escalation papers relating to delivery, cost, or performance concerns.

Given the public interest in prudent financial management and delivery of core operational services, I expect that this information can be provided without undue delay. If any part of this request is considered likely to be refused under section 18(f) (substantial collation), I am willing to refine the scope, but expect ACC to engage constructively before doing so.

Please provide the information in electronic format.

Yours faithfully,

DC