Dear Fire and Emergency New Zealand,

As a New Zealand Citizen, I am requesting the following information under the Official Information Act:

1. Incident Report for F4374653;
2. Total number of:
a. 111 calls received by the Communications centre for this incident;
b. 111 calls received by the Communications centre between 12pm and 1pm on 09 January 2026;
c. personnel in the Communications Centre, broken down by centre;
i. Provide a number of personnel prior to strike action commencing;
ii. Provide a number of personnel during strike action;
iii. Can Fire and Emergency confirm a 111 call took 3 minutes to be answered?
iv. Can Fire and Emergency confirm a voicemail message was played, diverting calls from being answered?
d. 111 calls or incidents that were recorded and not responded to;
3. What Fire and Emergency NZ resources attended this incident?
a. Was the first arriving vehicle/personnel a fire manager who had limited to no firefighting capability?
b. What firefighting actions took place by the first arriving vehicle/personnel?
c. Did the first arriving fire truck take approximately 30 minutes to arrive?
d. Was the closest Fire and Emergency career resource responded to this incident?
e. Was the closest Fire and Emergency volunteer resource responded to this incident?
4. What coverage in the Auckland area was maintained by Fire and Emergency while resources attended this incident?
5. What coverage was provided to communities where resources were taken from?
6. Were any personnel called back or were trucks moved from other stations?
7. Was a Emergency Mobile Alert issued for the incident mentioned above?
8. Was there consideration for Fire and Emergency managers to take fire trucks to an incident, rather than personal response vehicles with limited firefighting capabilities?
9. Can Fire and Emergency provide the number of, position title and salary for all personnel hired within the last 24 months?
10. What was Fire and Emergency's contingency plan to respond to incidents between 12pm and 1pm?
a. Where were executive officers located for the strike, and did this ensure sufficient response capability?
b. Was Fire and Emergency given sufficient notification of the planned strike action taking place?
c. What actions is Fire and Emergency taking as a result of F4374653, to prevent this from happening in future?
d. When did Fire and Emergency and the New Zealand Professional Firefighters Union last meet regarding negotiations?
e. Can Fire and Emergency provide a financial breakdown on the expenditure towards advertising of the Career/Paid Firefighter Strike across all platforms and media types?
11. Can Fire and Emergency provide a report or number of appliance breakdowns over the last 24 months, separated by Career and Volunteer trucks?
a. Brooke van Velden MP made a Facebook post on December 19, 2025 regarding 14 fire trucks being prepared for deployment. This post included a picture with Chief Executive Kerry Gregory and Deputy National Commander Megan Stiffler. Can Fire and Emergency provide all recorded communication between the Minister and FENZ leading up to this?
12. Provide all written communication (E.g. emails or texts) regarding this incident to/from the Fire and Emergency Executive Leadership Team to other personnel, and the Fire and Emergency Social Media Team to other personnel.

Thank you.

Yours faithfully,

Mark Grayson