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Request for Information on External Legal Expenditure, Investigator Engagements & Assessor Governance Frameworks (2019–2025)

SPENCER JONES made this Official Information request to Accident Compensation Corporation

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From: SPENCER JONES

Under the Official Information Act 1982, I request the following information relating to ACC’s use of external legal providers, investigative contractors, and independent medical assessors for the period 1 January 2019 – 31 December 2025 (or the most recent period available).

This request focuses on aggregated financial data, governance frameworks, and contract structures only.

1. External Legal Services (Litigation, Reviews, ICRA, Advisory)
1.1 Annual total expenditure on external legal services for each financial year 2019/20–2024/25, broken down by:

ICRA representation

FairWay Review representation

District Court appeals

High Court litigation

Court of Appeal / Supreme Court matters

Specialist advisory work

Panel-provider costs

(If already held in internal summary or dashboard form, providing that report satisfies this request.)

1.2 Number of matters referred externally vs internally each year, for:

ICRA

Reviews

District Court appeals

High Court appeals

2. Private Investigators & External Fact-Finding Contractors
2.1 Total annual expenditure on private investigators or contracted fact-finding services, including surveillance providers, for each financial year 2019/20–2024/25.

2.2 A high-level list of categories of investigative services used, such as:

surveillance

social-media scanning

background checks

workplace or functional-capacity observation

site or circumstance investigations

(not requesting provider identities)

3. Independent Medical Examiners (IMEs) & Panel-Assessor Governance
3.1 A copy of ACC’s current governance, procurement, and quality-assurance framework for:

Independent Medical Examiners

specialist assessors

vocational and functional assessors

mental-health and neuropsychological assessors

This may include any documents outlining:

selection and accreditation processes

training or competency requirements

performance-monitoring systems

audit mechanisms

conflict-of-interest management

escalation or removal procedures

If extensive, an index of documents is sufficient.

3.2 Aggregate annual expenditure on IME and panel assessments, broken down by assessment type if held in that form.

4. Contractual Structures & Oversight
4.1 High-level description or copy of any internal policies relating to:

when external legal services should be used in preference to internal counsel

when private investigators may be engaged

how IMEs are selected for ICRA, reviews, or court matters

monitoring and auditing of external providers

thresholds for escalation to external legal or investigative resourcing

(Again, if documents are extensive, an index is acceptable.)

Format

I request the above in electronic format (Excel, PDF, or internal summary documents).

If any part of this request is likely to exceed reasonable collation, please advise so I may refine it.

Thank you for your assistance.

Kind regards,
Spencer Jones

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SPENCER JONES left an annotation ()

This OIA is part of a wider public-interest effort to understand how ACC uses external legal services, investigative contractors, and independent medical assessors.

ACC frequently engages:

external law firms for reviews, ICRA hearings, and court appeals

private investigators or fact-finding contractors

independent medical examiners (IMEs) and panel assessors

These arrangements involve significant public expenditure and directly influence claim outcomes.

This request does not seek names of providers or any personal information.

It seeks only aggregated expenditure, high-level categories, and the governance frameworks ACC uses to oversee these external parties.

Understanding these systems helps clarify:

how often ACC escalates matters to external legal counsel

the balance between internal vs external case handling

how IMEs and panel assessors are governed

what policies guide the use of investigators or contractors

how ACC ensures quality, fairness, and accountability

The information requested should already exist in ACC’s internal legal, procurement, and provider-governance systems.

Updates will be posted here when ACC responds.

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From: Government Services
Accident Compensation Corporation

Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

Please note that during the holiday period there is a three-week period
where days are not counted as working days. This is from 25 December 2025
to 15 January 2026, inclusive. You can read more about this on the
Ombudsman website here: [1]Official Information requests over the
2025/2026 holiday period. 

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [2]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [3][email address].

For personal information requests or privacy matters,
please visit [4]Request for personal information (acc.co.nz).

For general queries, please visit: [5]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [6]www.acc.co.nz

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