Printed from https://fyi.org.nz/request/32294-new-zealand-customs-service-s-contract-with-wisetech-global on September 24, 2025 05:28

New Zealand Customs Service’s contract with WiseTech Global

BTakere made this Official Information request to New Zealand Customs Service

Currently waiting for a response from New Zealand Customs Service, they must respond promptly and normally no later than (details and exceptions).

From: BTakere

Tēnā koe New Zealand Customs Service,

Under the Official Information Act 1982, I request the following information in relation to the New Zealand Customs Service’s contract with WiseTech Global, as announced on 26 August 2024:

Identification of replaced systems

The name(s) and description(s) of any software systems, databases, or platforms that the WiseTech Customs Tariff Management Portal and BorderWise Community Edition are replacing.

This includes any in-house or third-party systems previously used to manage the Working Tariff Document, tariff classification, and related processes.

Associated processes and tools

A description of the key processes, tools, or formats (e.g., paper-based, spreadsheets, PDFs, email workflows) that are being retired or superseded as part of this transition.

Integration with other systems

Details of any integration between the replaced systems and other Customs systems, such as the New Zealand Trade Single Window, and whether these integrations will continue under the new WiseTech solution.

Decommissioning plans

Any planned timelines or milestones for decommissioning the replaced systems or processes.

If any part of this request is likely to be refused under section 18(f) of the Act on the grounds of substantial collation or research, please advise me as soon as possible so I can refine the scope.

Ngā mihi,
Brian Takere

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From: OIA
New Zealand Customs Service

Thank you for contacting the New Zealand Customs Service. This is an
automatic reply to let you know that we have received your correspondence.

If your correspondence relates to an Official Information Act request, we
will consider and respond to your request in accordance with the Official
Information Act 1982 (the Act). Under section 15(1) of the Act, we are
required to make and inform you of our decision on your request as soon as
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after the day on which your request is received.  If you would like to
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here: [1]http://www.ombudsman.parliament.nz/

 

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References

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Things to do with this request

Anyone:
New Zealand Customs Service only: