Kia Ora B.White,

This email is to confirm we have received the following request for
information on 15 May 2025:

I am seeking information on the design and performance of your
network in relation to missed deliveries.

Your "Sorry we have missed you" card for missed deliveries directs
customers to pickup parcels from PostShop locations.

On the card it says "From the next business day, your parcel will be
ready to collect from:" and then states the location for pickup. Can
you clarify the intent of the "from" in this sentence:
1 - That the parcel will be available for the customer to pickup at
their convenience on the following business day (inclusive of the
whole day).
2 - That the parcel will be available for the customer to pickup at
some point that could start as early as the start of the following
business day, but could be later.

If the intent is not the 1st point above - can you please explain if
that reading was considered when designing the card, and why it was
discounted.

I am also requesting data on how many parcels under this system are
available for customers to pickup at the start of the following
business day.

In particular can you supply data for the last 6 months by location
(either at the store, or town level):
- The total count of parcels "Sorry we have missed you" cards issued
- The count of parcels which are otherwise redirected before being
delivered to the pickup location (such as those redirected or
redelivered)
- The count of parcels that make it to the pickup location before the
opening of the PostShop on the following business day
- The count of parcels that make it to the pickup location after
opening, but in the morning the following business day
- The count of parcels that make it to the pickup location after
opening, but in the afternoon of the following business day
- The count of parcels that make it to the pickup location the
business day that follows the next business day

If opening hours are not available, or are too complex to handle in
your supplying this data - please assume that opening time is 09:00.

Please be advised we are treating this as a request for information
under the Official Information Act 1982 and a response to your
request will be provided no later than Friday 13 June 2025.
 
 
Regards,
 
 
OIA Officer 
NZ Post
 
thread::A0QIkzG9epCRmN5muarYfjQ::
 
 

 
 
 
 

--------------- Original Message ---------------
From: B. White [[1][FOI #30980 email]]
Sent: 15/05/2025 9:52 AM
To: [2][New Zealand Post request email]
Subject: Official Information request - On time availability of missed
delivery parcel pickups

Dear New Zealand Post Limited,

I am seeking information on the design and performance of your network in
relation to missed deliveries.

Your "Sorry we have missed you" card for missed deliveries directs
customers to pickup parcels from PostShop locations.

On the card it says "From the next business day, your parcel will be ready
to collect from:" and then states the location for pickup. Can you clarify
the intent of the "from" in this sentence:
1 - That the parcel will be available for the customer to pickup at their
convenience on the following business day (inclusive of the whole day).
2 - That the parcel will be available for the customer to pickup at some
point that could start as early as the start of the following business
day, but could be later.

If the intent is not the 1st point above - can you please explain if that
reading was considered when designing the card, and why it was discounted.

I am also requesting data on how many parcels under this system are
available for customers to pickup at the start of the following business
day.

In particular can you supply data for the last 6 months by location
(either at the store, or town level):
- The total count of parcels "Sorry we have missed you" cards issued
- The count of parcels which are otherwise redirected before being
delivered to the pickup location (such as those redirected or redelivered)
- The count of parcels that make it to the pickup location before the
opening of the PostShop on the following business day
- The count of parcels that make it to the pickup location after opening,
but in the morning the following business day
- The count of parcels that make it to the pickup location after opening,
but in the afternoon of the following business day
- The count of parcels that make it to the pickup location the business
day that follows the next business day

If opening hours are not available, or are too complex to handle in your
supplying this data - please assume that opening time is 09:00.

I believe this data will be available to you by way of your parcel
scanning/tracking systems.

Please supply this data in either a CSV or XLSX format.

Thanks

B. White

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