Dear New Zealand Post Limited,

I am seeking information on the design and performance of your network in relation to missed deliveries.

Your "Sorry we have missed you" card for missed deliveries directs customers to pickup parcels from PostShop locations.

On the card it says "From the next business day, your parcel will be ready to collect from:" and then states the location for pickup. Can you clarify the intent of the "from" in this sentence:
1 - That the parcel will be available for the customer to pickup at their convenience on the following business day (inclusive of the whole day).
2 - That the parcel will be available for the customer to pickup at some point that could start as early as the start of the following business day, but could be later.

If the intent is not the 1st point above - can you please explain if that reading was considered when designing the card, and why it was discounted.

I am also requesting data on how many parcels under this system are available for customers to pickup at the start of the following business day.

In particular can you supply data for the last 6 months by location (either at the store, or town level):
- The total count of parcels "Sorry we have missed you" cards issued
- The count of parcels which are otherwise redirected before being delivered to the pickup location (such as those redirected or redelivered)
- The count of parcels that make it to the pickup location before the opening of the PostShop on the following business day
- The count of parcels that make it to the pickup location after opening, but in the morning the following business day
- The count of parcels that make it to the pickup location after opening, but in the afternoon of the following business day
- The count of parcels that make it to the pickup location the business day that follows the next business day

If opening hours are not available, or are too complex to handle in your supplying this data - please assume that opening time is 09:00.

I believe this data will be available to you by way of your parcel scanning/tracking systems.

Please supply this data in either a CSV or XLSX format.

Thanks

B. White