Ambulance Services Maps
Rodney Parsons made this Official Information request to Shane Reti
Response to this request is delayed. By law, Shane Reti should normally have responded promptly and by (details and exceptions)
From: Rodney Parsons
Dear Shane Reti,
Ambulance Emergency Medical Dispatch centres in New Zealand:
- do not the ability to locate people by GPS or by their call triangulation, which is the standard internationally
- have large gaps in the computer dispatch system maps, meaning large areas of New Zealand aren't covered by ambulance services
- do not have automated dispatch, unlike other countries such as the UK and Australia
- have significant safety issues related to under-funding by government, such as poor response times
These all appear to relate to successive under-funding by governments over many years, to the extent that there is an excess mortality rate associated with Emergency Medical Dispatch in New Zealand.
Provide all reports related to these issues, including the government's plans to address these issues, and what funding has been allocated to address the geolocation, mapping, automated dispatch and dispatch safety issues.
Yours faithfully,
Rodney Parsons
From: Shane Reti (MIN)
Shane Reti
Kia ora
Thank you for your email to the Minister of Health and Minister for
Pacific Peoples, Hon Dr Shane Reti.
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Ngâ mihi
Office of Hon Dr Shane Reti
Minister of Health
Minister for Pacific Peoples
Email: [email address]
Private Bag 18041, Parliament Buildings, Wellington 6160, New Zealand
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References
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2. mailto:[email address]
3. mailto:[email address]
4. http://www.dpmc.govt.nz/our-business-uni...
5. https://bookmyvaccine.health.nz/
6. https://www.healthpoint.co.nz/
7. https://info.health.nz/services-support/
8. https://www.whaikaha.govt.nz/support-and...
From: Shane Reti (MIN)
Shane Reti
Kia Ora Rodney
Thank you for your request for official information under the Official
Information Act 1982 (the Act) to the Office of Hon Dr Shane Reti. You
requested:
“Ambulance Emergency Medical Dispatch centres in New Zealand:
- do not the ability to locate people by GPS or by their call
triangulation, which is the standard internationally
- have large gaps in the computer dispatch system maps, meaning large
areas of New Zealand aren't covered by ambulance services
- do not have automated dispatch, unlike other countries such as the UK
and Australia
- have significant safety issues related to under-funding by government,
such as poor response times
These all appear to relate to successive under-funding by governments over
many years, to the extent that there is an excess mortality rate
associated with Emergency Medical Dispatch in New Zealand.
Provide all reports related to these issues, including the government's
plans to address these issues, and what funding has been allocated to
address the geolocation, mapping, automated dispatch and dispatch safety
issues.”
The reference number for your request is: SROIA-357
As required under the Official Information Act 1982, the Office will
endeavour to respond to your request no later than 20 working days after
the day your request was received. You can expect a response by 29
November 2024.
Under section 28(3) of the Act you have the right to ask the Ombudsman to
review any decisions made under this request. The Ombudsman may be
contacted by email at: [1][email address] or by calling 0800
802 602.
Ngâ mihi
Office of Hon Dr Shane Reti
Minister of Health
Minister for Pacific Peoples
Email: [2][email address]
Private Bag 18041, Parliament Buildings, Wellington 6160, New Zealand
show quoted sections
From: Shane Reti (MIN)
Shane Reti
Kia ora Rodney
Thank you for your request for official information under the Official
Information Act 1982 (the Act) to the Office of Hon Dr Shane Reti. You
requested:
“Ambulance Emergency Medical Dispatch centres in New Zealand:
- do not the ability to locate people by GPS or by their call
triangulation, which is the standard internationally
- have large gaps in the computer dispatch system maps, meaning large
areas of New Zealand aren't covered by ambulance services
- do not have automated dispatch, unlike other countries such as the UK
and Australia
- have significant safety issues related to under-funding by government,
such as poor response times
These all appear to relate to successive under-funding by governments over
many years, to the extent that there is an excess mortality rate
associated with Emergency Medical Dispatch in New Zealand.
Provide all reports related to these issues, including the government's
plans to address these issues, and what funding has been allocated to
address the geolocation, mapping, automated dispatch and dispatch safety
issues.”
The information you have requested is more closely connected with the
functions of Health New Zealand | Te Whatu Ora. Therefore, this Office has
decided to transfer your request to Health NZ under section 14(b)(ii) of
the Act. You can expect a response from Health NZ in due course.
Under section 28(3) of the Act, you have the right to ask the Ombudsman to
review any decisions made under this request. The Ombudsman may be
contacted by email at: [1][email address] or by calling 0800
802 602.
Ngâ mihi
Office of Hon Dr Shane Reti
Minister of Health
Minister for Pacific Peoples
Email: [2][email address]
Private Bag 18041, Parliament Buildings, Wellington 6160, New Zealand
From: Shane Reti (MIN) <[email address]>
Sent: Wednesday, 6 November 2024 2:24 pm
To: Rodney Parsons <[FOI #29023 email]>
Subject: SROIA-357: acknowledgement of Official Information request -
Ambulance Services Maps
Kia Ora Rodney
Thank you for your request for official information under the Official
Information Act 1982 (the Act) to the Office of Hon Dr Shane Reti. You
requested:
“Ambulance Emergency Medical Dispatch centres in New Zealand:
- do not the ability to locate people by GPS or by their call
triangulation, which is the standard internationally
- have large gaps in the computer dispatch system maps, meaning large
areas of New Zealand aren't covered by ambulance services
- do not have automated dispatch, unlike other countries such as the UK
and Australia
- have significant safety issues related to under-funding by government,
such as poor response times
These all appear to relate to successive under-funding by governments over
many years, to the extent that there is an excess mortality rate
associated with Emergency Medical Dispatch in New Zealand.
Provide all reports related to these issues, including the government's
plans to address these issues, and what funding has been allocated to
address the geolocation, mapping, automated dispatch and dispatch safety
issues.”
The reference number for your request is: SROIA-357
As required under the Official Information Act 1982, the Office will
endeavour to respond to your request no later than 20 working days after
the day your request was received. You can expect a response by 29
November 2024.
Under section 28(3) of the Act you have the right to ask the Ombudsman to
review any decisions made under this request. The Ombudsman may be
contacted by email at: [3][email address] or by calling 0800
802 602.
Ngâ mihi
Office of Hon Dr Shane Reti
Minister of Health
Minister for Pacific Peoples
Email: [4][email address]
Private Bag 18041, Parliament Buildings, Wellington 6160, New Zealand
show quoted sections
From: hnzOIA
Tēnā koe,
Thank you for contacting Health NZ, Te Whatu Ora. This is an automatic
reply to confirm that we have received your email. Depending on the
nature of your request you may not receive a response for up to 20 working
days. We will try to respond to your query as quickly as possible.
Ngā mihi
Health NZ, Te Whatu Ora.
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From: hnzOIA
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Kia ora Rodney,
Thank you for your request for information regarding ambulance services
transferred to Health New Zealand on 12 November 2024. Please find
attached our response to your request.
If you have any questions, please get in touch at
[1][email address].
If you are not happy with this response, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at [2]www.ombudsman.parliament.nz or by phoning 0800 802 602.
Ngā mihi,
Ashley
Government Services
Office of the Chief Executive
Health New Zealand | Te Whatu Ora
Statement of confidentiality: This email message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege. If you are not the intended recipient, do not read, use,
disseminate, distribute or copy this message or attachments. If you have
received this message in error, please notify the sender immediately and
delete this message
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From: Rodney Parsons
Dear Mr Richards,
I appreciate that you have provided a response, however you have avoided responding to my questions.
Emergency Caller Location Information has repeatedly failed, resulting in ambulance arriving at the wrong address. Please outline the cause of this issue and responses to reduce this issue from reoccuring. Provide copies of any reports or investigations that you have taken to address this situation.
Large gaps in mapping exist in the CAD currently and have existed over a long period of time. Provide a list of known gaps in the mapping system. Please outline the cause of this issue and responses to reduce this issue from reoccurring. Provide copies of any reports or investigations that you have taken to address this situation.
You've highlighted recent increases in funding. Outline what the ambulance services requested for funding and what their and your planning and advice was on what they needed to address issues related to performance, quality and safety. Explain the decisions made to underfund the services below what they requested, and what you recommended.
There are a series of safety issues reported by the HDC recently, naming ambulance organisations and specifically calling out a lack of funding as a cause of deaths. Provide an explanation for what Health New Zealand's response is to the criticisms and recommendations to funding of ambulance services.
Yours sincerely,
Rodney Parsons
From: hnzOIA
Tēnā koe,
Thank you for contacting Health NZ, Te Whatu Ora. This is an automatic
reply to confirm that we have received your email. Depending on the
nature of your request you may not receive a response for up to 20 working
days. We will try to respond to your query as quickly as possible.
Ngā mihi
Health NZ, Te Whatu Ora.
Statement of confidentiality: This email message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege. If you are not the intended recipient, do not read, use,
disseminate, distribute or copy this message or attachments. If you have
received this message in error, please notify the sender immediately and
delete this message
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