Human rights commission involvement in a file remote claims handles
Peter Duncan made this Official Information request to Accident Compensation Corporation
The request was refused by Accident Compensation Corporation.
From: Peter Duncan
Dear Accident Compensation Corporation,
I would like to know if it is normal practice to have a dyslexic person in remote claims and do you think remote claims is set up for people that have learning disabilities such as this. If not then why is there someone whom has very good standing in the community including justice of the peace as a friend and was actively involved in the community with youth center etc? Now as the human rights commission has to get involved and they are expecting an application to the tribunal be filed , all of this on the back of a fraudulent activity on a medical file intentionally not requesting from dhb correct dates and when the file came that the corporation did not want to see, kept it hidden. Now do you think after all these years this should have been put to bed after payment was made ? I am unsure if said payment for a criminal act was actually enough due to this continuing. Manslaughter is about 8 years, acc for a tiff that they were in the wrong over also the same. Now do we have to file in the human rights tribunal or are you going to ensure Lisa’s human rights are going to be looked after into the future? Why does remote claims have the power to illegally detain people that are in good standing in the community? Why does Donna in greymouth have the right to bribe ? You do this and we will remove? Why has this not already happened as the corporation continues to breach someone’s human rights? Would you prefer to deal with this in the human rights tribunal or out ? The decision is yours Lm Capell recipient
Yours faithfully,
Peter Duncan
From: Government Services
Accident Compensation Corporation
Kia ora,
Thank you for contacting ACC’s Government Services inbox.
If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.
The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.
For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.
If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].
For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).
For general queries, please visit: [4]Contact us (acc.co.nz).
Ngâ mihi,
Government Services
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz
ACC cares about the environment – please don’t print this email
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From: Government Services
Accident Compensation Corporation
Kia ora Peter
Thank you for your email.
Please note that there is a distinction between a request for an
explanation or comment versus a request for official information. Your
email appears to be a complaint rather than a request for information
under the Official Information Act.
If you would like to make a complaint about the service ACC is providing
to you or another person for whom you have authority to act, you can
contact ACC's Customer Resolutions team. More information about making
complaints is available on ACC's website here: [1]Resolve an issue.
If you would like to make a request for official information, please
clearly state what you are asking for. More information about official
information requests is available on the Ombudsman's website here:
[2]Making a request for official information.
Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
show quoted sections
From: Peter Duncan
Dear Government Services, no , no complaint just want the number of times that the human rights commission has been involved in your remote claims. As I have no authority as you personally previously stated, when no names have been mentioned.
Secondly the complaint side is lisa has personally been leaving voicemails for your remote claims to address and move forward with but chosen not to.
Now please explain the difference . This paragraph is a complaint, correct? The above paragraph is a request, correct?
Yours sincerely,
Peter Duncan
From: Government Services
Accident Compensation Corporation
Kia ora,
Thank you for contacting ACC’s Government Services inbox.
If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.
The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.
For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.
If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].
For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).
For general queries, please visit: [4]Contact us (acc.co.nz).
Ngâ mihi,
Government Services
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/
From: Government Services
Accident Compensation Corporation
Kia ora Peter
Your request for the number of times the Human Rights Commission has been
involved in remote claims has been responded to on
29 November 2024 and 2 December 2024 to
[1][email address] (GOV-036490).
We refused your request for this information under section 18(g) of the
Act and suggested you may wish to refer your request to the Human Rights
Commission via their website:
[2]https://tikatangata.org.nz/resources-and...
We have forwarded your complaint on to our Customer Resolutions team.
Ngā mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
.
show quoted sections
From: Peter Duncan
Dear Accident Compensation Corporation,
Hi the human rights commission has just rang for the second time. They were disappointed that communication plan that was agreed between the hrc and acc was never implemented, and as a result we are now starting the human rights tribunal process. Application will be filed by days end , I don't expect a response as that may well adversely affect you further than it already is. I thought this FYI process would have provoked action. Sadly that was not the case. This never had to go this way.
Yours faithfully,
Peter Duncan
From: Government Services
Accident Compensation Corporation
Kia ora,
Thank you for contacting ACC’s Government Services inbox.
If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.
The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.
For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.
If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].
For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).
For general queries, please visit: [4]Contact us (acc.co.nz).
Ngâ mihi,
Government Services
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/
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