ACC Reviews and Review Outcomes
Joe made this Official Information request to Accident Compensation Corporation
This request has an unknown status. We're waiting for Joe to read recent responses and update the status.
From: Joe
Dear Accident Compensation Corporation,
I am a NZ citizen. This is an OIA request specifically for ACC’s Resolutions Services Team.
This is a request for information for each year from the 2005/06 financial year to present.
Request 1: The number of Reviews lodged by claimants within the statutory time frame.
Request 2: Of the number of Reviews lodged within the statutory time frame, the number that were lodged:
(a) using ACC’s template form; and
(b) verbally, to accommodate patient’s disabilities; and
(c) by written letter; and
(d) by email.
Request 3: For each of the methods of lodgment in Request 2, the number of reviews:
(a) ACC acknowledged and referred to a reviewer within the statutory timeframe; and
(b) ACC acknowledged and referred to a reviewer outside the statutory timeframe; and
(c) ACC rejected, either by written notice or by not sending any acknowledgement to the claimant; and
(d) minimum, median, average and maximum time it took ACC to acknowledge the request for review; and
(e) minimum, median, average and maximum time it took ACC to refer the matter to a reviewer.
Request 4: The number of Reviews lodged by claimants within outside the statutory time frame.
Request 5: Of the number of Reviews lodged outside the statutory time frame, the number that were lodged:
(e) using ACC’s template form; and
(f) verbally to accommodate patient’s disabilities; and
(g) by written letter; and
(h) by email.
Request 6: For each of the methods of lodgment in Request 5, the number of reviews:
(a) ACC acknowledged and referred to a reviewer within the statutory time frame; and
(b) ACC acknowledged and referred to a reviewer outside the statutory time frame; and
(c) ACC rejected, either by written notice or by not sending any acknowledgement to the claimant and not referring the matter to a reviewer; and
(d) minimum, median, average and maximum time it took ACC to acknowledge the request for review; and
(e) minimum, median, average and maximum time it took ACC to refer the matter to a reviewer.
Request 7: Number of Reviews that were discontinued because ACC provided a non-monetary remedy to the claimant (e.g., ACC revoked their own decision and re-established entitlements or granted cover for a claim).
Request 8: Number of Reviews that were discontinued because the claimant and ACC reached a financial settlement, with or without the addition of any other remedy.
Request 9: The number of Reviews that were discontinued by the claimant, without any remedy provided by ACC.
Request 10: The number of Reviews heard and decided.
Request 11: The number of Reviews found in ACC’s favour.
Request 12: Of those found in ACC’s favour, the number of Reviews where the claimant was:
(a) self-represented and not a lawyer; and
(b) self-represented and a lawyer; and
(c) represented by a lay-advocate (e.g., family or friend); and
(d) represented by an ACC funded advocate (e.g., ACC funded Navigation Service provider); and
(e) represented by a professional advocate not funded by ACC; and
(f) represented by a lawyer.
Request 13: The number of Reviews found in the claimant’s favour.
Request 14: Of those found in the claimant’s favour, the number of Reviews where the claimant was:
(a) self-represented and not a lawyer; and
(b) self-represented and a lawyer;
(c) represented by a lay-advocate (e.g., family or friend); and
(d) represented by an ACC funded advocate (e.g., ACC funded Navigation Service provider); and
(e) represented by a professional advocate not funded by ACC; and
(f) represented by a lawyer.
Thank you.
Yours faithfully,
Joe
From: Government Services
Accident Compensation Corporation
Kia ora,
Thank you for contacting ACC’s Government Services inbox.
If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.
The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.
For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.
If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].
For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).
For general queries, please visit: [4]Contact us (acc.co.nz).
Ngâ mihi,
Government Services
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz
ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/
From: Government Services
Accident Compensation Corporation
Kia ora
Please find attached a letter regarding your official information request
dated 04 July 2024. If you have any questions about the letter, you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us
a call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngā mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6041
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
From: Government Services
Accident Compensation Corporation
Kia ora Joe
Please find attached our response to your official information request
dated 4 July 2024. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us
a call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
------------------- Original Message -------------------
From: Joe <[FOI #27499 email]>;
Received: Thu Jul 04 2024 11:27:34 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - ACC Reviews and Review Outcomes
[You don't often get email from
[FOI #27499 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]
Dear Accident Compensation Corporation,
I am a NZ citizen. This is an OIA request specifically for ACC’s
Resolutions Services Team.
This is a request for information for each year from the 2005/06 financial
year to present.
Request 1: The number of Reviews lodged by claimants within the statutory
time frame.
Request 2: Of the number of Reviews lodged within the statutory time
frame, the number that were lodged:
(a) using ACC’s template form; and
(b) verbally, to accommodate patient’s disabilities; and
(c) by written letter; and
(d) by email.
Request 3: For each of the methods of lodgment in Request 2, the number of
reviews:
(a) ACC acknowledged and referred to a reviewer within the statutory
timeframe; and
(b) ACC acknowledged and referred to a reviewer outside the statutory
timeframe; and
(c) ACC rejected, either by written notice or by not sending any
acknowledgement to the claimant; and
(d) minimum, median, average and maximum time it took ACC to acknowledge
the request for review; and
(e) minimum, median, average and maximum time it took ACC to refer the
matter to a reviewer.
Request 4: The number of Reviews lodged by claimants within outside the
statutory time frame.
Request 5: Of the number of Reviews lodged outside the statutory time
frame, the number that were lodged:
(e) using ACC’s template form; and
(f) verbally to accommodate patient’s disabilities; and
(g) by written letter; and
(h) by email.
Request 6: For each of the methods of lodgment in Request 5, the number of
reviews:
(a) ACC acknowledged and referred to a reviewer within the statutory
time frame; and
(b) ACC acknowledged and referred to a reviewer outside the statutory
time frame; and
(c) ACC rejected, either by written notice or by not sending any
acknowledgement to the claimant and not referring the matter to a
reviewer; and
(d) minimum, median, average and maximum time it took ACC to acknowledge
the request for review; and
(e) minimum, median, average and maximum time it took ACC to refer the
matter to a reviewer.
Request 7: Number of Reviews that were discontinued because ACC provided a
non-monetary remedy to the claimant (e.g., ACC revoked their own decision
and re-established entitlements or granted cover for a claim).
Request 8: Number of Reviews that were discontinued because the claimant
and ACC reached a financial settlement, with or without the addition of
any other remedy.
Request 9: The number of Reviews that were discontinued by the claimant,
without any remedy provided by ACC.
Request 10: The number of Reviews heard and decided.
Request 11: The number of Reviews found in ACC’s favour.
Request 12: Of those found in ACC’s favour, the number of Reviews where
the claimant was:
(a) self-represented and not a lawyer; and
(b) self-represented and a lawyer; and
(c) represented by a lay-advocate (e.g., family or friend); and
(d) represented by an ACC funded advocate (e.g., ACC funded Navigation
Service provider); and
(e) represented by a professional advocate not funded by ACC; and
(f) represented by a lawyer.
Request 13: The number of Reviews found in the claimant’s favour.
Request 14: Of those found in the claimant’s favour, the number of Reviews
where the claimant was:
(a) self-represented and not a lawyer; and
(b) self-represented and a lawyer;
(c) represented by a lay-advocate (e.g., family or friend); and
(d) represented by an ACC funded advocate (e.g., ACC funded Navigation
Service provider); and
(e) represented by a professional advocate not funded by ACC; and
(f) represented by a lawyer.
Thank you.
Yours faithfully,
Joe
-------------------------------------------------------------------
This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[FOI #27499 email]
Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
[5]https://aus01.safelinks.protection.outlo...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://aus01.safelinks.protection.outlo...
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
4. https://aka.ms/LearnAboutSenderIdentific...
5. https://fyi.org.nz/change_request/new?bo...
6. https://fyi.org.nz/help/officers
hide quoted sections
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
Offensive? Unsuitable?
Requests for personal information and vexatious requests are not considered valid requests for Official Information (read more).
If you believe this request is not suitable, you can report it for attention by the site administrators
Report this request