Dear Jennifer.

 

We have received your email of 14 June 2024 and will respond within 20
working days.

 

Regards

 

 

Official Information Act Requests

e. [1][TVNZ request email]

 

[2]tvnz-horizontal.jpg      [3]1-news.jpg

 

 

From: J M Small <[FOI #27265 email]>
Sent: Friday, June 14, 2024 5:23 PM
To: OIA <[TVNZ request email]>
Subject: Official Information request - Subtitles on TVNZ+

 

Dear Television New Zealand Limited, Shows on TVNZ+ sometimes have
subtitles and sometimes do not. Sometimes the first few episodes have
subtitles and the final ones do not. Scrolling through the app it is
impossible to tell which ones will

Dear Television New Zealand Limited,

 

Shows on TVNZ+ sometimes have subtitles and sometimes do not.  Sometimes the first few episodes have subtitles and the final ones do not.  Scrolling through the app it is impossible to tell which ones will have it or not; you must click on the show and wait out the advertisement before that information is available.  Yes, there is a list elsewhere but it is separated from the main information about the show in the app.

 

Information requested

 

1.            On what basis does TVNZ decide whether or not to make a show available to the hearing impaired i.e. provide subtitles?

 

2.            What is the reason for not providing subtitle information upfront (when browsing the app).

 

3.            Are there plans (budgeted and signed off) to provide subtitles on all tvnz+ content as other streaming services do?

 

Yours faithfully,

Jennifer Small

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

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[4][FOI #27265 email]

 

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References

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Kia ora

 

Please see the attached response to your request for official information.

 

Ngā mihi,

 

Official Information Act Requests

e. [1][TVNZ request email]

 

[2]tvnz-horizontal.jpg      [3]1-news.jpg

 

 

From: J M Small <[FOI #27265 email]>
Sent: Friday, June 14, 2024 5:23 PM
To: OIA <[TVNZ request email]>
Subject: Official Information request - Subtitles on TVNZ+

 

Dear Television New Zealand Limited, Shows on TVNZ+ sometimes have
subtitles and sometimes do not. Sometimes the first few episodes have
subtitles and the final ones do not. Scrolling through the app it is
impossible to tell which ones will

Dear Television New Zealand Limited,

 

Shows on TVNZ+ sometimes have subtitles and sometimes do not.  Sometimes the first few episodes have subtitles and the final ones do not.  Scrolling through the app it is impossible to tell which ones will have it or not; you must click on the show and wait out the advertisement before that information is available.  Yes, there is a list elsewhere but it is separated from the main information about the show in the app.

 

Information requested

 

1.            On what basis does TVNZ decide whether or not to make a show available to the hearing impaired i.e. provide subtitles?

 

2.            What is the reason for not providing subtitle information upfront (when browsing the app).

 

3.            Are there plans (budgeted and signed off) to provide subtitles on all tvnz+ content as other streaming services do?

 

Yours faithfully,

Jennifer Small

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[4][FOI #27265 email]

 

Is [5][TVNZ request email] the wrong address for Official Information requests to Television New Zealand Limited? If so, please contact us using this form:

[6]https://urldefense.com/v3/__https://fyi....

 

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:

[7]https://urldefense.com/v3/__https://fyi....

 

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

 

 

-------------------------------------------------------------------

 

References

Visible links
1. mailto:[TVNZ request email]
4. mailto:[FOI #27265 email]
5. mailto:[TVNZ request email]
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7. https://urldefense.com/v3/__https:/fyi.o...