Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].

For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).

For general queries, please visit: [4]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

 

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information. If you believe you have received this email in error, please
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http://www.acc.co.nz/

Kia ora Joe

 

Please find attached our response to your official information request
dated 4 June 2024. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us
a call on 0800 101 996.

 

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
 

------------------- Original Message -------------------
From: Joe <[FOI #27125 email]>;
Received: Tue Jun 04 2024 11:15:49 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Official Information request - Email redirection - affected
persons

[You don't often get email from
[FOI #27125 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]

Dear Accident Compensation Corporation,

I request clarification to your response GOV-029712.

Jason Hope, Acting Manager Official Information Act Service, wrote on
29/01/2024:

ACC has 75 client email addresses subject to email redirection. These
email addresses are either linked to at least one client in EOS or are not
linked to a client in EOS but we have otherwise determined are emails used
by clients. Some of these may also be linked to non-client records. We
have identified a further nine email addresses subject to email
redirection, which were previously linked to a client in EOS.

Thank you for specifying the number of emails that are currently being
affected by email redirection by ACC employees.There is no information
about email redirection in any of the available documents ACC disclosed on
this subject.

I request the following:

1. In which of ACC's databases the information on claimant email
redirection is held at ACC, which allowed Jason Hope to provide very
specific numbers of email addresses that are being subjected to email
redirection.

2:  ACC's documents that describe
(a) the meaning of "email redirection",
(b) how the email redirection is to be implemented, and
(c) the approval process for the email redirection.

3: ACC's methodology to determine the ownership of email addresses not
linked to a claimant in EOS. (How was ACC able to verify the email address
belonged to the claimant and not to the claimant's family, friends,
advocate, or other representative?)

4. A copy of ACC's notice to claimants and non-claimants which clearly
describes the implementation of the email redirection and the effect of
that email redirection.

For each year from 01/01/2014 to present, I request:

1. The number of claimants and non-claimants whose email communications
were subjected to redirection, and please specify the numbers into
categories of
(a) claimant,
(b) claimant's family, friend, advocate, or other representative; and
(c) other person.

2. The length of time each of the claimants' and non-claimants' email
communications were subjected to redirection.

3: For each claimant and non-claimant email address subjected to
redirection, please specify whether this email redirection was implemented
as a "communication plan" or not.

4: For each claimant and non-claimant email address subjected to
redirection, please specify whether the email redirection was implemented
with the assistance of Datacom or other IT support (please specify the
company or agency who provided the IT support).

5: For each claimant and non-claimant email address subjected to
redirection, please specify whether the email redirection:
(a) occurred during transit, that is at the Datacom or ACC server, and
before reaching the intended recipient, or
(b) occurred after the intended recipient opened and read the
communication, which is email forwarding.

Regards,

Joe

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #27125 email]

Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
using this form:
[5]https://aus01.safelinks.protection.outlo...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
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6. https://fyi.org.nz/help/officers

hide quoted sections

Kia ora,

Thank you for contacting ACC’s Government Services inbox.

If your request falls within scope of the Official Information Act, we
will endeavour to respond as soon as possible, and no later than 20
working days after receipt of your request. If we are unable to respond
within the statutory timeframe, we will notify you of an extension.

 

The information you have requested may involve documents which contain the
names and contact details of individuals. Please let us know whether you
are seeking that information as part of your request. We may need to
consult before deciding whether we can release this information, and this
may take a bit more time. If we do not hear from you, we will assume that
you do not require it.

 

For more information about Official Information Act requests, please
visit: [1]Ombudsman New Zealand | Tari o te Kaitiaki Mana Tangata.

If your request relates to your claim, or you’d like more information
about lodging a claim, please contact ACC’s claims team at 0800 101 996
or [2][email address].

For personal information requests or privacy matters,
please visit [3]Request for personal information (acc.co.nz).

For general queries, please visit: [4]Contact us (acc.co.nz).

 

 

Ngâ mihi,

Government Services

PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
unless it is really necessary. Thank you.

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. https://www.ombudsman.parliament.nz/
2. mailto:[email address]
3. https://www.acc.co.nz/contact/request-fo...
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/
http://www.acc.co.nz/

Kia ora

Please find attached our response to your official information request
dated 2 July 2024. If you have any questions about the response you can
contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

 

Ngā mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
 

------------------- Original Message -------------------
From: Joe <[FOI #27125 email]>;
Received: Tue Jul 02 2024 06:18:54 GMT+1200 (New Zealand Standard Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Re: OIA Response Ref: GOV-032857 CRM:0323322

[You don't often get email from
[FOI #27125 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]

Dera ACC,

Thank you for your response of 01/07/24, but it was incomplete.

Response 2:

My 2nd request was for:
ACC's documents that describe
(a) the meaning of "email redirection",
(b) how the email redirection is to be implemented, and
(c) the approval process for the email redirection.

Your response to Request 2 was:
 “Our process documents do not specifically mention email redirection. As
such, we are refusing this request under section 18(e) as the information
does not exist.”

I did not request your process documents. You have already stated in other
OIA responses that ACC holds no policies or process documents for email
redirection (GOV-032919, GOV-029712, GOV-028030,  GOV-027062).

I requested documents ACC holds which describe (a) the meaning of "email
redirection", (b) how the email redirection is to be implemented, and (c)
the approval process for the email redirection.

The types of documents would include, discussion notes and minutes by
executives, ACC committees, ACC policy and process makers, Board members,
or other employees. The documents would include correspondence with the IS
Team, recommendations by the IS Team, internal Legal Counsel, or other
employees, correspondence with Datacom, advice from the Ombudsman,
Department of Internal Affairs, Privacy Commissioner, or any other outside
agency or consulting agency.

Before making a decision to use email redirection, there must have been
some internal discussion on the matter, as well as a discussion on how to
implement the email redirection, who had the authority to implement email
redirection, and when it would be appropriate and lawful to implement the
email redirection. I seek those documents.

Documentation of discussions, planning, and implementation are standard
practice in any organisation, and more so in government owned agencies.

Please make sure you obtain the requested information from the IS Team,
Datacom, the Executive Team an the Owner and Expert who informed the
Communication Plan Policy and processes for implementing, revisiting and
removing communications plans, the persons who developed the notices you
attached to your response, and any other person who contributed to the
decision making to engage in email redirection during the transit of
emails with the assistance of Datacom.

Response 3:

Your response to request 3 did not address how ACC determined that the
emails belonged to a “claimant and not to the claimant's family, friends,
advocate, or other representative”.  ACC has alredy admitted that some of
the emails are linked to "non-client records" (GOV-029712), which
indicates that some of the email addresses belong to persons who do not
have a claim with ACC such as a family member, friend or advocate.

Response 4:

My request 4 was a request for “A copy of ACC's notice to claimants and
non-claimants which clearly describes the implementation of the email
redirection and the effect of that email redirection.”

The notices you provided me (1) did not mention email redirection, (2) did
not state the effect of the email redirection, and (3) did not include any
information regarding review rights or how ACC’s decision was consistent
with the Code and privacy legislation.

Again, I request “A copy of ACC's notice to claimants and non-claimants
which clearly describes the implementation of the email redirection and
the effect of that email redirection.”

Response 1:

My 1st request was:
"In which of ACC's databases the information on claimant email redirection
is held at ACC, which allowed Jason Hope to provide very specific numbers
of email addresses that are being subjected to email redirection."

Your response was: “The list of emails with email redirection rules is
held within the Active Directory Database managed by the Information
Security team.”

Thank you for confirming that all information about (a) whose emails are
being redirected, (b) who requested the email redirection, (c) the reasons
for redirection and (d) the method of redirection is all held in a single
location – the Active Directory Database.

Thank you for confirming that a single team (the Information Security
Team) manages all of the information about email redirection.

Response 5:

Response 5 was irrational. You have acknowledged all of the relevant
information is held in a single location and managed by a single team
(Response 1). The information is readily accessible because ACC could
determine exactly how many email addresses are subject to redirection
(GOV-029712) and that 15 of those are in the Te Ara Tika unit
(GOV-032919). Clearly, the information is readily accessible and section
18(f) of the OIA does not apply.

Repeat request:

Please make sure the following request is sent to the IS Team to respond
to. If they are even marginally capable IT personnel, this request will
take very little time and effort for them to complete.

For each year from 01/01/2014 to present, I request from the IS Team:

1. The number of claimants and non-claimants whose email communications
were subjected to redirection, and please specify the numbers into
categories of
(a) claimant,
(b) claimant's family, friend, advocate, or other representative; and
(c) other person.

2. The length of time each of the claimants' and non-claimants' email
communications were subjected to redirection.

3: For each claimant and non-claimant email address subjected to
redirection, please specify whether this email redirection was implemented
as a "communication plan" or not.

4: For each claimant and non-claimant email address subjected to
redirection, please specify whether the email redirection was implemented
with the assistance of Datacom or other IT support (please specify the
company or agency who provided the IT support). To date ACC has only
acknowledged the assistance of Datacom (GOV-028030) for email redirection.

5: For each claimant and non-claimant email address subjected to
redirection, please specify whether the email redirection:
(a) occurred during transit, that is at the Datacom or ACC server, and
before reaching the intended recipient, or
(b) occurred after the intended recipient opened and read the
communication, which is email forwarding.

Given that ACC has stated that Datacom is assisting in the email
redirection (GOV-028030), this would indicate to me that 100% of email
redirection is done during transit, at the Datacom or ACC server.

In addition, please provide all of the records held by the IS Team
regarding email redirection, with the names of the claimant and their
email addresses redacted to protect their privacy. Please ensure that all
ACC employee names, and their business groups are legible, as well as any
names of persons who work for Datacom and have assisted ACC with the
redirection of emails during transit.

Thank you.
Joe

Joe

-----Original Message-----

Kia ora Joe

 Please find attached our response to your official information request
 dated 4 June 2024. If you have any questions about the response you can
 contact us at this [1]address, for all other matters please use our
 contact form at:
[2]https://aus01.safelinks.protection.outlo...
alternatively give us
 a call on 0800 101 996.

 If you are having trouble viewing the PDF, please ensure you have the
 latest version of Adobe Acrobat Reader. To download this freeware please
 click [3]here.

 Ngâ mihi
 Christopher Johnston (he/him)
 Manager | OIA Services

 * PO Box 242, Wellington 6011

 ACC cares about the environment – please don’t print this email unless it
 is really necessary. Thank you.

 ------------------- Original Message

This is an Official Information request made via the FYI website.

 Please use this email address for all replies to this request:
 [FOI #27125 email]

 Is [ACC request email] the wrong address for Official Information
 requests to Accident Compensation Corporation? If so, please contact us
 using this form:
 [5]https://aus01.safelinks.protection.outlo...

 Disclaimer: This message and any reply that you make will be published on
 the internet. Our privacy and copyright policies:
 [6]https://aus01.safelinks.protection.outlo...

 If you find this service useful as an Official Information officer,
please
 ask your web manager to link to us from your organisation's OIA or LGOIMA
 page.

 -------------------------------------------------------------------

 Disclaimer:

 "This message and any attachments may contain confidential and privileged
 information. If you believe you have received this email in error, please
 advise us immediately by return email or telephone and then delete this
 email together with all attachments. If you are not the intended
 recipient, you are not authorised to use or copy this message or any
 attachments or disclose the contents to any other person."

References

 Visible links
 1. [5]mailto:[email address]
 2.
[6]https://aus01.safelinks.protection.outlo...
 3.
[7]https://aus01.safelinks.protection.outlo...
 4. [8]https://aka.ms/LearnAboutSenderIdentific...
 5.
[9]https://aus01.safelinks.protection.outlo...
 6.
[10]https://aus01.safelinks.protection.outlo...

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #27125 email]

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[11]https://aus01.safelinks.protection.outlo...

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
4. https://aka.ms/LearnAboutSenderIdentific...
5. mailto:[email
6. https://www.acc.co.nz/contact/
7. https://get.adobe.com/nz/reader/
8. https://aka.ms/LearnAboutSenderIdentific...
9. https://fyi.org.nz/change_request/new?bo...
10. https://fyi.org.nz/help/officers
11. https://fyi.org.nz/help/officers

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