Information about ManageMyhealth and Medtech
Frank C made this Official Information request to Shane Reti
The request was partially successful.
From: Frank C
Kia ora,
Medtech and ManageMyHealth are widely utilised by numerous public health entities in NZ.
I am requesting:
1) Any audit findings, documents, and emails pertaining to the security of Medtech and ManageMyHealth.
2) Contracts and correspondence with ManageMyHealth concerning their integration into the health identity portal by Te Whatu Ora, and the rationale behind selecting them over other available software.
3) Information on any public health organisations utilising Medtech, along with associated security and auditing details.
Looking forward to your response.
Frank
From: Shane Reti (MIN)
Shane Reti
Kia ora
Thank you for your email to the Minister of Health and Minster for Pacific
Peoples, Hon Dr Shane Reti.
We will endeavour to respond to your email as soon as possible. However,
due to the high volume of emails, we may not be able to provide you with
an individualised response. Please note:
* If you are an Whangârei constituent contacting the Minister about an
issue related to his electorate, your email will be passed to his
electorate office for consideration.
* Invitations and requests to meet with the Minister will be considered
and his office will be in touch with you in due course.
* Requests for official information will be managed in accordance with
provisions of the Official Information Act 1982, which may include a
transfer to a more relevant Minister or agency.
If your email falls outside of the Minister's portfolio responsibilities,
expresses a personal view, or is copied to multiple Members of Parliament,
then your email will be noted and may be transferred to another Minister’s
office, or there may be no further response to you.
If your email relates to matters including:
* Smokefree 2025, smoking or vaping - these matters fall within the
portfolio responsibilities of Hon Casey Costello, Associate Minister
of Health. You can contact her by
emailing [1][email address].
* Mental health & ACC - these matters fall within the portfolio
responsibilities of Hon Matt Doocey, Minister for ACC, Minister for
Mental Health, and Associate Minister of Health. You can contact him
by emailing [2][email address].
* Pharmac, Medsafe or medicines funding - these matters fall within the
portfolio responsibilities of Hon David Seymour, Associate Minister of
Health. You can contact him by
emailing [3][email address].
Further delegations details of Associate Ministers of Health can be
found [4]here.
Please do not expect a response from this office if your email relates to
the above matters.
If it’s a medical emergency – call 111
* This can include chest pain or tightness, difficulty breathing,
choking, severe bleeding or bleeding that won’t stop, sudden weakness
or difficulty talking, fainting or unconsciousness.
Vaccination advice
* Call the Vaccination Healthline for information about COVID-19, flu,
MMR (measles, mumps, and rubella), Boostrix (whooping cough) on 0800
28 29 26 8AM – 6PM Monday to Friday.
* You can also visit: [5]bookmyvaccine.health.nz/.
Other health support and services
* Healthline – call free on 0800 611 116
* if you’re concerned or not sure about something
* if you can’t access a GP or you don’t have one
* for advice about what’s happening for you and next steps
* if you want advice on finding services near
visit [6]Healthpoint.
* Healthcare services and support [7]available in New Zealand.
* Contact your doctor or clinician.
* Need to talk? Free call or text 1737 any time for support from a
trained counsellor.
* Call the COVID-19 Healthline on 0800 358 5453.
* For disability health and wellbeing support:
* visit the Whaikaha [8]website
* with any general health concerns, including managing COVID-19,
call the Disability Helpline on 0800 11 12 13 or text 8988.
Ngâ mihi
Office of Hon Dr Shane Reti
Minister of Health
Minister for Pacific Peoples
Email:[9][email address]
Private Bag 18041, Parliament Buildings, Wellington 6160, New Zealand
--------------------------------------------------------------------------
References
Visible links
1. mailto:[email address]
2. mailto:[email address]
3. mailto:[email address]
4. http://www.dpmc.govt.nz/our-business-uni...
5. https://bookmyvaccine.health.nz/
6. https://www.healthpoint.co.nz/
7. https://info.health.nz/services-support/
8. https://www.whaikaha.govt.nz/support-and...
9. https://parliamentnz.service-now.com/[em... address]
From: Jen Dauphin
Kia ora Frank
Thank you for your request for official information under the Official
Information Act 1982 (the Act) to the Office of Hon Dr Shane Reti. You
requested:
1) Any audit findings, documents, and emails pertaining to the security of
Medtech and ManageMyHealth.
2) Contracts and correspondence with ManageMyHealth concerning their
integration into the health identity portal by Te Whatu Ora, and the
rationale behind selecting them over other available software.
3) Information on any public health organisations utilising Medtech, along
with associated security and auditing details.
The reference number for your request is: SROIA-088
As required under the Official Information Act 1982, the Office will
endeavour to respond to your request no later than 20 working days after
the day your request was received. You can expect a response by 8 May
2024.
Under section 28(3) of the Act you have the right to ask the Ombudsman to
review any decisions made under this request. The Ombudsman may be
contacted by email at: [1][email address] or by calling 0800
802 602.
Ngā mihi
Office of Hon Dr Shane Reti
Minister of Health
Minister for Pacific Peoples
Email: [2][email address]
Private Bag 18041, Parliament Buildings, Wellington 6160, New Zealand
--------------------------------------------------------------------------
References
Visible links
1. mailto:[email address]
2. file:///tmp/[email address]
From: Shane Reti (MIN)
Shane Reti
Kia ora Frank
Thank you for your request under the Official Information Act 1982 (the
Act) to the Office of Hon Dr Shane Reti. You requested:
1) Any audit findings, documents, and emails pertaining to the security
of Medtech and ManageMyHealth.
2) Contracts and correspondence with ManageMyHealth concerning their
integration into the health identity portal by Te Whatu Ora, and the
rationale behind selecting them over other available software.
3) Information on any public health organisations utilising Medtech, along
with associated security and auditing details.
The information you have requested is more closely connected with the
functions of Health New Zealand – Te Whatu Ora. Therefore, this Office has
decided to transfer your request to Health New Zealand under section
14(b)(ii) of the Act. You can expect a response from Health New Zealand in
due course.
Under section 28(3) of the Act, you have the right to ask the Ombudsman to
review any decisions made under this request. The Ombudsman may be
contacted by email at: [1][email address] or by calling 0800
802 602.
Ngâ mihi
[2]cid:image001.jpg@01DA876B.B24D6D00 Office of Hon Dr Shane Reti
Minister of Health
Minister for Pacific
Peoples
Email:
[3][email address]
Private Bag 18041,
Parliament Buildings,
Wellington 6160, New
Zealand
From: Jen Dauphin
Sent: Wednesday, 10 April 2024 8:41 AM
To: [FOI #26383 email]
Subject: SROIA-088: Official Information request - Information about
ManageMyhealth and Medtech +
Kia ora Frank
Thank you for your request for official information under the Official
Information Act 1982 (the Act) to the Office of Hon Dr Shane Reti. You
requested:
1) Any audit findings, documents, and emails pertaining to the security of
Medtech and ManageMyHealth.
2) Contracts and correspondence with ManageMyHealth concerning their
integration into the health identity portal by Te Whatu Ora, and the
rationale behind selecting them over other available software.
3) Information on any public health organisations utilising Medtech, along
with associated security and auditing details.
The reference number for your request is: SROIA-088
As required under the Official Information Act 1982, the Office will
endeavour to respond to your request no later than 20 working days after
the day your request was received. You can expect a response by 8 May
2024.
Under section 28(3) of the Act you have the right to ask the Ombudsman to
review any decisions made under this request. The Ombudsman may be
contacted by email at: [4][email address] or by calling 0800
802 602.
Ngâ mihi
Office of Hon Dr Shane Reti
Minister of Health
Minister for Pacific
Peoples
Email:
[5][email address]
Private Bag 18041,
Parliament Buildings,
Wellington 6160, New
Zealand
--------------------------------------------------------------------------
References
Visible links
1. mailto:[email address]
3. file:///tmp/[email address]
4. mailto:[email address]
5. file:///tmp/[email address]
From: hnzOIA
Tēnā koe,
Thank you for contacting Health NZ, Te Whatu Ora. This is an automatic
reply to confirm that we have received your email. Depending on the
nature of your request you may not receive a response for up to 20 working
days. We will try to respond to your query as quickly as possible.
Ngā mihi
Health NZ, Te Whatu Ora.
Statement of confidentiality: This email message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege. If you are not the intended recipient, do not read, use,
disseminate, distribute or copy this message or attachments. If you have
received this message in error, please notify the sender immediately and
delete this message
From: hnzOIA
Tēnā koe Frank
I refer to your request, transferred to Health New Zealand | Te Whatu Ora
on 2 May 2024, asking for the following information under the Official
Information Act 1982 (the Act):
1. Any audit findings, documents, and emails pertaining to the security of
Medtech and ManageMyHealth.
2. Contracts and correspondence with ManageMyHealth concerning their
integration into the health identity portal by Te Whatu Ora, and the
rationale behind selecting them over other available software.
3. Information on any public health organisations utilising Medtech, along
with associated security and auditing details.
This email is to let you know that Health NZ needs more time to make a
decision on your request.
The Act requires that we advise you of our decision on your request no
later than 20 working days after the day we received your request.
Unfortunately, it will not be possible to meet that time limit and we are
therefore writing to notify you of an extension of the time to make our
decision, to 1 July 2024 (allowing for the King's Birthday and Matariki
public holidays).
This extension is required because the consultations necessary to make a
decision on your request are such that a proper response cannot reasonably
be made within the original time limit.
If you have any questions, please contact us
at [1][email address].
If you are not happy with this extension, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at [2]www.ombudsman.parliament.nz or by phoning 0800 802 602.
Nāku iti noa, nā
Government Services
[3][email address]
Health New Zealand | Te Whatu Ora
------------------- Original Message -------------------
From: Shane Reti (MIN) [4][Shane Reti request email];
Received: Wed May 01 2024 17:08:28 GMT+1200 (New Zealand Standard Time)
To: Frank (FYI) [5][FOI #26383 email];
Subject: SROIA-088: Official Information request - Information about
ManageMyhealth and Medtech +
Thank you for your request under the Official Information Act 1982 (the
Act) to the Office of Hon Dr Shane Reti. You requested:
1) Any audit findings, documents, and emails pertaining to the security
of Medtech and ManageMyHealth.
2) Contracts and correspondence with ManageMyHealth concerning their
integration into the health identity portal by Te Whatu Ora, and the
rationale behind selecting them over other available software.
3) Information on any public health organisations utilising Medtech, along
with associated security and auditing details.
The information you have requested is more closely connected with the
functions of Health New Zealand – Te Whatu Ora. Therefore, this Office has
decided to transfer your request to Health New Zealand under section
14(b)(ii) of the Act. You can expect a response from Health New Zealand in
due course.
Under section 28(3) of the Act, you have the right to ask the Ombudsman to
review any decisions made under this request. The Ombudsman may be
contacted by email at: [6][email address] or by calling 0800
802 602.
Ngā mihi
Office of Hon Dr Shane Reti
Minister of Health
Minister for Pacific Peoples
Email: [7][email address]
Private Bag 18041, Parliament Buildings, Wellington 6160, New Zealand
From: Jen Dauphin
Sent: Wednesday, 10 April 2024 8:41 AM
To: [8][FOI #26383 email]
Subject: SROIA-088: Official Information request - Information about
ManageMyhealth and Medtech +
Kia ora Frank
Thank you for your request for official information under the Official
Information Act 1982 (the Act) to the Office of Hon Dr Shane Reti. You
requested:
1) Any audit findings, documents, and emails pertaining to the security of
Medtech and ManageMyHealth.
2) Contracts and correspondence with ManageMyHealth concerning their
integration into the health identity portal by Te Whatu Ora, and the
rationale behind selecting them over other available software.
3) Information on any public health organisations utilising Medtech, along
with associated security and auditing details.
The reference number for your request is: SROIA-088
As required under the Official Information Act 1982, the Office will
endeavour to respond to your request no later than 20 working days after
the day your request was received. You can expect a response by 8 May
2024.
Under section 28(3) of the Act you have the right to ask the Ombudsman to
review any decisions made under this request. The Ombudsman may be
contacted by email at: [9][email address] or by calling 0800
802 602.
Ngā mihi
Office of Hon Dr Shane Reti
Minister of Health
Minister for Pacific Peoples
Email: [10][email address]
Private Bag 18041, Parliament Buildings, Wellington 6160, New Zealand
--------------------------------------------------------------------------
Statement of confidentiality: This email message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege. If you are not the intended recipient, do not read, use,
disseminate, distribute or copy this message or attachments. If you have
received this message in error, please notify the sender immediately and
delete this message
References
Visible links
1. mailto:[email address]
2. http://www.ombudsman.parliament.nz/
3. mailto:[email address]
4. mailto:[Shane Reti request email]
5. mailto:[FOI #26383 email]
6. mailto:[email address]
7. http://[email address]/
8. mailto:[FOI #26383 email]
9. mailto:[email address]
10. http://[email address]/
hide quoted sections
From: hnzOIA
Kia ora Frank,
Thank you for your request under the Official Information Act 1982 (the
Act) for:
"1) Any audit findings, documents, and emails pertaining to the security
of
Medtech and ManageMyHealth
2) Contracts and correspondence with ManageMyHealth concerning their
integration
into the health identity portal by Te Whatu Ora, and the rationale behind
selecting them over other available software.
3) Information on any public health organisations utilising Medtech, along
with
associated security and auditing details."
Pursuant to section 15(1)(a) of the Act, Health New Zealand | Te Whatu
Ora, is writing to advise you that a decision has been made on your
request; however, it will take us some time to prepare the information for
release.
We apologise for the delay, and will endeavour to send you the information
by 22 July 2024.
Under section 28(3) of the Act you have the right to ask the Ombudsman to
review any decisions made under this request. The Ombudsman may be
contacted by email at: [1][email address] or by calling 0800
802 602.
Ngā mihi
Health New Zealand | Te Whatu Ora Ministerial Team
Government Services
Office of the Chief Executive
Health New Zealand | Te Whatu Ora
Statement of confidentiality: This email message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege. If you are not the intended recipient, do not read, use,
disseminate, distribute or copy this message or attachments. If you have
received this message in error, please notify the sender immediately and
delete this message
References
Visible links
1. mailto:[email address]
mailto:[email address]
From: Frank C
Dear hnzOIA,
I am writing to follow up on the information that was expected to be released on 22nd. It has now been more than a week past the deadline, and I would like to know if you are still expecting to release it. If so, please provide me with a revised timeline. If not, please let me know if I should contact the ombudsman.
Yours sincerely,
Frank C
From: hnzOIA
Kia ora Frank,
Unfortunately we have been unable to meet the decision letter date that
was previously sent to you. I sincerely apologise for how long this
response is taking to collate.
While we believed that we would be in a position to provide you a response
to your request, the collation of the material has taken longer than
anticipated. We are regrettably unable to respond at this time.
I would like to thank you for your patience and ensure you that your
response is a priority and is being progressed as quickly as possible.
If you have any questions, please get in touch at
[1][email address].
If you are not happy with this response, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at www.ombudsman.parliament.nz or by phoning 0800 802 602.
Ngā mihi
Jeremy (He/Him)
Office of the Chief Executive
Health New Zealand | Te Whatu Ora
Statement of confidentiality: This email message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege. If you are not the intended recipient, do not read, use,
disseminate, distribute or copy this message or attachments. If you have
received this message in error, please notify the sender immediately and
delete this message
References
Visible links
1. mailto:[email address]
From: Frank C
Dear hnzOIA,
It has been approximately two months since our last correspondence. Could you please provide an update on the status of this?
Thank you,
Frank C
Oliver Lineham (FYI.org.nz volunteer) left an annotation ()
Frank, strongly I recommend making two complaints to the Ombudsman now (no need to keep waiting). It's important to make complaints, so that Ministers and agencies know that if they break the law they will eventually have to deal with an investigation.
1. Shane Reti: Unlawful late transfer. Transfers must be made within 10 working days of the request (OIA s 14). For your request of 9 April, the last day to transfer was 24 April. Reti did not transfer until 1 May, wasting an extra week.
2. Health NZ:
(1) The "decision" sent to you on 1 July does not say what the decision actually is - whether your request is granted in full, or refused in full or in part, and for what reasons. This is a requirement of decision notices.
(2) Undue delay. While an agency can decide to release information later than the decision notice, it must still be without "undue delay" (OIA s 28(5)). Recent Ombudsman decisions on upper limits have ranged about 4-8 weeks. We are now at 12 weeks since the supposed "decision." This is a clear-cut case of "undue delay" which the Ombudsman must treat as an unlawful refusal.
Note also that:
(3) Even if you accept the "decision" notice, as they gave no withholding reasons you should take this to mean your request has been granted in full. When you finally receive the information if anything at all is withheld then this is also unlawful. If that happens, you should add that to your Ombudsman complaint.
The online complaint form is here and is very easy:
https://www.ombudsman.parliament.nz/get-...
There are several other aspects which are also likely unlawful (extending on the 20th working day, what can lawfully be called "consultations," and whether they truly spent the last three months "collating" the material rather than deciding what to withhold) but that is enough to start with.
If you want help or advice on this, ask here or feel free to email help@fyi.org.nz.
Dan Moskovitz left an annotation ()
Shane Reti is amassing a track record of unlwaful late transfer:
https://fyi.org.nz/request/28086-rotorua...
https://fyi.org.nz/request/27934-policy-...
Would be good to get him held accountable by the Ombudsman.
From: hnzOIA
image.png
81K
Download
HNZ00043507 Response.pdf
227K
Download
View as HTML
HNZ00043507 Appendix 1 Part 1.pdf
921K
Download
View as HTML
HNZ00043507 Appendix 1 Part 4.pdf
1.1M
Download
View as HTML
HNZ00043507 Appendix 1 Part 3.pdf
1.4M
Download
View as HTML
HNZ00043507 Appendix 1 Part 2.pdf
1.5M
Download
View as HTML
Kia ora Frank,
Thank you for your request for information regarding ManageMyHealth on 2
May 2024. Please find attached our response to your request.
If you have any questions, please get in touch at
[1][email address].
If you are not happy with this response, you have the right to make a
complaint to the Ombudsman. Information about how to do this is available
at [2]www.ombudsman.parliament.nz or by phoning 0800 802 602.
Ngā mihi,
Alex
Government Services
[3][email address]
Health New Zealand | Te Whatu Ora
Statement of confidentiality: This email message and any accompanying
attachments may contain information that is IN-CONFIDENCE and subject to
legal privilege. If you are not the intended recipient, do not read, use,
disseminate, distribute or copy this message or attachments. If you have
received this message in error, please notify the sender immediately and
delete this message
References
Visible links
1. mailto:[email address]
2. file:///tmp/
3. mailto:[email address]
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
Offensive? Unsuitable?
Requests for personal information and vexatious requests are not considered valid requests for Official Information (read more).
If you believe this request is not suitable, you can report it for attention by the site administrators
Report this request
Frank C left an annotation ()
1st of July is fine
Link to this