Promapp/Process Manager Access for Public
AS Van Wey (Account suspended) made this Official Information request to Accident Compensation Corporation
This request has an unknown status. We're waiting for AS Van Wey (Account suspended) to read a recent response and update the status.
From: AS Van Wey (Account suspended)
Dear Accident Compensation Corporation,
In your response GOV-024321, 21 April 2023, you stated:
"Promapp/Process Manager: This is an online portal which holds processes and policies for different aspects of the job. There are processes/policies that are specifically for reviews, and also others which are more general and may be referred to for particular cases. "
Please provide me with the details on how a member of the public obtain a username and password to gain access to the online portal Promapp/Process Manager, so that your time will be better utilized finding information that requires research (like statistics).
Please also provide the instructions for using the Promapp/Process Manager.
Thank you.
AS Van Wey
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
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recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
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2. http://www.acc.co.nz/
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5. http://www.acc.co.nz/contact/
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From: Government Services
Accident Compensation Corporation
Kia ora Amy,
It is not possible for a member of the public to have access to ACC’s
Nintex portal (Promapp).
However, instructions on how to use Nintex’s process manager are available
at [1]https://community.nintex.com/process-man....
Ngā mihi,
Sara
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
-----Original Message-----
From: AS Van Wey <[FOI #24165 email]>
Sent: Saturday, September 16, 2023 1:45 AM
To: Government Services <[email address]>
Subject: Official Information request - Promapp/Process Manager Access for
Public
[You don't often get email from
[2][FOI #24165 email]. Learn why this is
important at [3]https://aka.ms/LearnAboutSenderIdentific... ]
Dear Accident Compensation Corporation,
In your response GOV-024321, 21 April 2023, you stated:
"Promapp/Process Manager: This is an online portal which holds processes
and policies for different aspects of the job. There are
processes/policies that are specifically for reviews, and also others
which are more general and may be referred to for particular cases. "
Please provide me with the details on how a member of the public obtain a
username and password to gain access to the online portal Promapp/Process
Manager, so that your time will be better utilized finding information
that requires research (like statistics).
Please also provide the instructions for using the Promapp/Process
Manager.
Thank you.
AS Van Wey
-------------------------------------------------------------------
This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[4][FOI #24165 email]
Is [5][ACC request email] the wrong address for Official
Information requests to Accident Compensation Corporation? If so, please
contact us using this form:
[6]https://aus01.safelinks.protection.outlo...
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[7]https://aus01.safelinks.protection.outlo...
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. https://community.nintex.com/process-man...
2. mailto:[FOI #24165 email]
3. https://aka.ms/LearnAboutSenderIdentific...
4. mailto:[FOI #24165 email]
5. mailto:[ACC request email]
6. https://fyi.org.nz/change_request/new?bo...
7. https://fyi.org.nz/help/officers
hide quoted sections
From: AS Van Wey (Account suspended)
Dear Government Services,
Thank you for your response. Please provide me with a response from your head of IT explaining why it is not possible for the public to have access to this information. For instance, why the information is not held on the internet and publicly accessible, or why it is necessary for ACC to keep the process and manual documents in a manner that is not transparent and only accessible by employees using a password.
Yours sincerely,
AS Van Wey
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. http://www.ombudsman.parliament.nz/agenc...
2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...
From: AS Van Wey (Account suspended)
Dear Government Services,
Thank you for your response. Please provide me with a response from your head of IT explaining why it is not possible for the public to have access to this information. For instance, why the information is not held on the internet and publicly accessible, or why it is necessary for ACC to keep the process and manual documents in a manner that is not transparent and only accessible by employees using a password.
I make this request this information under the OIA and the Code.
Yours sincerely,
AS Van Wey
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. http://www.ombudsman.parliament.nz/agenc...
2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...
From: Government Services
Accident Compensation Corporation
Kia ora
Under the Act, a distinction exists between a request for information
already known and held by an agency (official information), versus a
request for an agency to form an opinion or provide an explanation or
comment, and thus create new information to answer a request (not official
information). As you have asked for an explanation, this is not considered
a request for official information, and we are not required to respond to
such requests under the Act.
However, we can advise that we are currently in the process of publishing
our policies and you can access them on the ACC website
here: [1]www.acc.co.nz/resources/#/. When uploaded, each policy group has
its own 'subcategory'. To find the policies you are interested in, go to
the 'Policies and procedures' category and then pick the
relevant subcategory you would like to look at.
Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
------------------- Original Message -------------------
From: AS Van Wey <[FOI #24165 email]>;
Received: Sat Sep 30 2023 10:01:22 GMT+1300 (New Zealand Daylight Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: RE: Official Information request - Promapp/Process Manager Access
for Public
[You don't often get email from
[FOI #24165 email]. Learn why this is
important at [2]https://aka.ms/LearnAboutSenderIdentific... ]
Dear Government Services,
Thank you for your response. Please provide me with a response from your
head of IT explaining why it is not possible for the public to have access
to this information. For instance, why the information is not held on the
internet and publicly accessible, or why it is necessary for ACC to keep
the process and manual documents in a manner that is not transparent and
only accessible by employees using a password.
I make this request this information under the OIA and the Code.
Yours sincerely,
AS Van Wey
-----Original Message-----
Kia ora Amy,
It is not possible for a member of the public to have access to ACC’s
Nintex portal (Promapp).
However, instructions on how to use Nintex’s process manager are
available
at
[1]https://aus01.safelinks.protection.outlo....
Ngâ mihi,
Sara
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #24165 email]
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[3]https://aus01.safelinks.protection.outlo...
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. https://www.acc.co.nz/resources/#/
2. https://aka.ms/LearnAboutSenderIdentific...
3. https://fyi.org.nz/help/officers
hide quoted sections
Things to do with this request
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- Download a zip file of all correspondence
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