Information on the Real Time Display system for bus schedules
Jay Daley made this Official Information request to Wellington Regional Council
The request was partially successful.
From: Jay Daley
Dear Wellington Regional Council,
My questions relate to the real time displays (RTD) on bus stops in the Wellington region as provided by Metlink.
1. What is the official name of the RTD system and the name of the service provider that operates it?
2. Please provide the number of trips that do not track broken down by month, bus operator and route, for the year to date.
3. Please provide a copy of the document that details the KPIs that the service is measured by.
4. Please detail what data the RTD system collects about its operation and what other data is collected about the operation of the RTD system, including copies of any manuals, system documentation and the like that contains this information.
5. Please provide all correspondence and emails about
a) the reliability of the RTD system; and
b) trips not tracking on the RTD system.
Yours faithfully,
Jay Daley
From: Info
Wellington Regional Council
Dear Jay,
Acknowledgement of Request for Information
Thank you for your email dated 17 December, 2014 requesting information on
Real Time Display system for bus schedules.
Your request is being followed-up and a reply will be sent to you shortly.
Yours sincerely,
Darrell Young
for
Leigh-Anne Buxton
General Manager
People and Capability
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
From: Christine Kelly
Wellington Regional Council
Good Mr Daley, please find attached a letter of response to your request
for information dated 17 December 2015.
Regards
Christine Kelly | Executive Secretary
GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
Shed 39, 2 Fryatt Quay, Pipitea, Wellington 6011 | PO Box 11646, Manners
St, Wellington 6142
T: 04 830 4201 | M: 021 368 779
[1]www.gw.govt.nz | [2]www.facebook.com/greaterwellington
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
References
Visible links
1. http://www.gw.govt.nz/
2. http://www.facebook.com/greaterwellington
From: Jared Humm
Wellington Regional Council
Dear Mr Daley
Regarding your recent request for information, officers have been sorting
through information related to your request, but wish to clarify one part
of your request with you. Specifically, the following:
Please provide all correspondence and emails about
a) The reliability of the RTD system; and
b) Trips not tracking on the RTD system.
This part of your request represents a substantial amount of information.
If there is any opportunity to re-scope this part of your request, it
would reduce the time it would take officers to sort through this
information and provide it to you. For example, if the emails were
restricted to a particular time period, or subject matter. Please contact
GWRC by replying to this email indicating whether you wish to re-scope
your request and how.
Kind regards
Jared Humm | Policy Adviser, Public Transport
GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
142 Wakefield St | PO Box 11646, Manners St, Wellington 6142
T: 04 830-4310 | www.gw.govt.nz
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
From: Jay Daley
Dear Jared Humm,
In response to your request, my request can be limited to correspondence and emails on the following:
a) The overall reliability of the RTD system and major reliability issues including any measurements of reliability. I do not need any correspondence or emails relating to individual incidents of unreliability unless they are relevant to the above.
b) The reasons for trips not tracking on the RTD system and actions taken to address those reasons. I do not any correspondence or emails relating to individual incidents of trips not tracking unless they are relevant to the above.
If that is still a problem then please let me know.
Yours sincerely,
Jay Daley
From: Jared Humm
Wellington Regional Council
Thanks for that Jay
We think that it may be beneficial to you if you were to arrange a time to meet with one of our officers, Nathan White, to discuss this aspect of your request in the first instance. Nathan is happy to make some time available to you to discuss the reliability of the RTI system and the reasons for trips not tracking, and is very knowledgeable and experienced in this area.
If you are agreeable to this, can you please provide a phone number so Nathan can arrange a suitable time with you. If a meeting does not suit you, Nathan is happy to have a phone conversation.
Kind regards
Jared
Jared Humm | Policy Adviser, Public Transport
GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
142 Wakefield St | PO Box 11646, Manners St, Wellington 6142
T: 04 830-4310 | www.gw.govt.nz
show quoted sections
From: Nathan White
Wellington Regional Council
Dear Mr Daley
My colleague Jared Humm has informed me that he had contacted you about
the possibility of you coming into GWRC to speak with me regarding your
request over the reliability of the Real Time Passenger Information
system.
I am happy for you to contact me on 830 4311 to arrange a meeting or to
have a conversation over this aspect of your request.
Kind regards
Nathan White
Nathan White | Major Projects Advisor
GREATER WELLINGTON REGIONAL COUNCIL | Shed 39, 2 Fryatt Quay, Pipitea,
Wellington 6011 | PO Box 11646, Manners St, Wellington 6142
T: 04 830 4311 | [1]www.gw.govt.nz
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
References
Visible links
1. http://www.gw.govt.nz/
From: Nathan White
Wellington Regional Council
Dear Mr Daley
My colleague Jared Humm has informed me that he had contacted you about
the possibility of you coming into GWRC to speak with me regarding your
request over the reliability of the Real Time Passenger Information
system.
I am happy for you to contact me on 830 4311 to arrange a meeting or to
have a conversation over this aspect of your request.
Kind regards
Nathan White
Nathan White | Major Projects Advisor
GREATER WELLINGTON REGIONAL COUNCIL | Shed 39, 2 Fryatt Quay, Pipitea,
Wellington 6011 | PO Box 11646, Manners St, Wellington 6142
T: 04 830 4311 | [1]www.gw.govt.nz
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
References
Visible links
1. http://www.gw.govt.nz/
From: Jay Daley
Dear Jared,
Thank you for the offer from you and Nathan to meet, which I will be taking up shortly. In the meantime can you please confirm the status of my OIA request? Is it still in progress; are you waiting for me to come in and discuss what information to release; or, are you not intending to comply?
Yours sincerely,
Jay Daley
From: Jared Humm
Wellington Regional Council
Hello
I will be on study leave from 5.00pm Tuesday 23 February until 8.00am
Friday 27 february. I will not always have access to my emails during this
period, so will not be able to respond until then.
Kind regards
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
From: Christine Kelly
Wellington Regional Council
Good afternoon, please find attached a letter of response to your request
for information dated 17 December 2014.
Regards
Christine Kelly
Christine Kelly | Executive Secretary
GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
Shed 39, 2 Fryatt Quay, Pipitea, Wellington 6011 | PO Box 11646, Manners
St, Wellington 6142
T: 04 830 4201 | M: 021 368 779
[1]www.gw.govt.nz | [2]www.facebook.com/greaterwellington
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
References
Visible links
1. http://www.gw.govt.nz/
2. http://www.facebook.com/greaterwellington
From: Ben Volz
Wellington Regional Council
WGN DOCS 1512216 v1 Final letter to Mr Daley.pdf
233K
Download
View as HTML
WGN DOCS 1509263 v1 KPIs in contract between Vix Technology and GWRC RTI System.PDF.pdf
821K
Download
View as HTML
Dear Mr Daley
I have enclosed a letter and an attachment to the letter from Greater
Wellington Regional Council.
Yours sincerely
Ben Volz | Democratic Services Advisor
GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
Shed 39, 2 Fryatt Quay, Pipitea | PO Box 11646, Manners St, Wellington
6142
T: 04 830 4212 | [1]www.gw.govt.nz
ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.
References
Visible links
1. http://www.gw.govt.nz/
Jay Daley left an annotation ()
Hi Ian
I complained to the ombudsman (on the grounds that KPIs are targets sets by GWRC on behalf of the public) who started an investigation and then GWRC changed their minds and provided this data.
cheers
Jay
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
Offensive? Unsuitable?
This request has been marked for review by the site administrators, who have not hidden it at this time. If you believe it should be hidden, please contact us.
Ian Apperley left an annotation ()
Hi Jay,
Just curious, did you complain about them withholding information or did they just spontaneously change their mind?
Thanks!
Link to this