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Thank you for contacting Watercare, we aim to respond to your message
within four working days. 

 

Water is Precious:

We continue to encourage the Auckland community to use water wisely as it
is a limited resource.  Find out more about our [4]Water Efficiency Plan.

 

Make the switch to e-billing today!

From 1 January 2023, we will charge $1.20 (inc. GST) for bills delivered
by post. This charge covers the cost of printing and posting paper bills,
so [5]sign up for e-billing to avoid this charge while helping the
environment.

 

Billing & Payment enquiries:

If you have a billing enquiry such as making a payment, setting up
e-billing, or updating your contact details, you can do this online
via [6]MyAccount.

 

If you have received an estimated bill which is higher or lower than
expected, the balance will be adjusted accordingly on your next bill, or
when we can safely carry out an actual reading. 

 

If you have applied for a refund, leak allowance, or any other service,
applications are processed within 10-15 working days. 

Special Readings:

Special & Final reading requests will be processed in order of booking
date, rather than in the order received.

For urgent leaks or wastewater issues: 
Please call us on 09 442 2222 (press 1) or log this through our [7]chat
service. All leaks are attended to in order of priority and safety. If you
have already reported a leak and it appears to be getting worse, please
call us so we can keep our crew updated.  
 

Kind regards,  

Watercare Services Limited  

 

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Disclaimer:  This e-mail message and any attachments are privileged and
confidential.  They may contain information that is subject to statutory
restrictions on their use.

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4. https://waterefficiencyplan.watercare.co...
5. https://www.watercare.co.nz/Manage-accou...
6. https://www.watercare.co.nz/Manage-accou...
7. https://www.watercare.co.nz/Contact

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Kia ora

 

We acknowledge the receipt of your official request for information made
under the Local Government Official Information and Meetings Act 1987.

 

Your request is being processed in accordance with the Act and a response
will be sent to you in due course.

 

Ngā mihi

Pinaz

 

Pinaz Pithadia  |  Legal and Governance Advisor

Watercare Services Limited

Customer service line: +64 9 442 2222

Postal address: Private Bag 92 521, Victoria St West, Auckland 1142, New
Zealand

Physical address: 73 Remuera Road, Remuera, Auckland 1050, New Zealand

Website: [1]www.watercare.co.nz

 

Ki te ora te wai, ka ora te whenua, ka ora te tangata

When the water is healthy, the land and the people are healthy.

 

 

 

From: [Watercare request email] <[Watercare request email]>
Sent: Tuesday, July 4, 2023 11:21 AM
To: LGOIMA Requests <[email address]>
Subject: RE: Official Information request - GAC prices

 



--------------------------------------------------------------------------

From: Ross <[2][FOI #23360 email]>
Date: Monday, 3 July 2023, 15:18:06
To: OIA/LGOIMA requests at Watercare <[3][Watercare request email]>
Subject: Official Information request - GAC prices

CAUTION:External Email!

Dear Watercare Services Limited,

How much did Watercare spend on GAC (Granulated Activated Carbon) in the
last 12 month period on record?

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[4][FOI #23360 email]

Is [5][Watercare request email] the wrong address for Official Information requests
to Watercare Services Limited? If so, please contact us using this form:
[6]https://urldefense.com/v3/__https://fyi....

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[7]https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

References

Visible links
1. http://www.watercare.co.nz/
2. mailto:[FOI #23360 email]
3. mailto:[Watercare request email]
4. mailto:[FOI #23360 email]
5. mailto:[Watercare request email]
6. https://urldefense.com/v3/__https:/fyi.o...
7. https://urldefense.com/v3/__https:/fyi.o...

Kia ora

 

On behalf of Stuart Bird, please find attached letter in response to your
request for information.

 

Ngā mihi

Pinaz

 

Kind regards,

Pinaz Pithadia | Legal and Governance Advisor

Watercare Services Limited

Customer service line: +64 9 442 2222

Postal address: Private Bag 92 521, Victoria St West, Auckland 1142, New
Zealand

Physical address: 73 Remuera Road, Remuera, Auckland 1050, New Zealand

Website: [1]www.watercare.co.nz

 

Ki te ora te wai, ka ora te whenua, ka ora te tangata

When the water is healthy, the land and the people are healthy.

 

From: Pinaz Pithadia <[2][email address]>
Sent: Tuesday, July 4, 2023 12:13 PM
To: [3][FOI #23360 email]
Cc: Governance Team <[4][email address]>
Subject: RE: Official Information request - GAC prices

 

Kia ora

 

We acknowledge the receipt of your official request for information made
under the Local Government Official Information and Meetings Act 1987.

 

Your request is being processed in accordance with the Act and a response
will be sent to you in due course.

 

Ngā mihi

Pinaz

 

Pinaz Pithadia  |  Legal and Governance Advisor

Watercare Services Limited

Customer service line: +64 9 442 2222

Postal address: Private Bag 92 521, Victoria St West, Auckland 1142, New
Zealand

Physical address: 73 Remuera Road, Remuera, Auckland 1050, New Zealand

Website: [5]www.watercare.co.nz

 

Ki te ora te wai, ka ora te whenua, ka ora te tangata

When the water is healthy, the land and the people are healthy.

 

 

 

From: [6][Watercare request email] <[7][Watercare request email]>
Sent: Tuesday, July 4, 2023 11:21 AM
To: LGOIMA Requests <[8][email address]>
Subject: RE: Official Information request - GAC prices

 



--------------------------------------------------------------------------

From: Ross <[9][FOI #23360 email]>
Date: Monday, 3 July 2023, 15:18:06
To: OIA/LGOIMA requests at Watercare <[10][Watercare request email]>
Subject: Official Information request - GAC prices

CAUTION:External Email!

Dear Watercare Services Limited,

How much did Watercare spend on GAC (Granulated Activated Carbon) in the
last 12 month period on record?

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[11][FOI #23360 email]

Is [12][Watercare request email] the wrong address for Official Information
requests to Watercare Services Limited? If so, please contact us using
this form:
[13]https://urldefense.com/v3/__https://fyi....

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[14]https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

References

Visible links
1. http://www.watercare.co.nz/
2. mailto:[email address]
3. mailto:[FOI #23360 email]
4. mailto:[email address]
5. http://www.watercare.co.nz/
6. mailto:[Watercare request email]
7. mailto:[Watercare request email]
8. mailto:[email address]
9. mailto:[FOI #23360 email]
10. mailto:[Watercare request email]
11. mailto:[FOI #23360 email]
12. mailto:[Watercare request email]
13. https://urldefense.com/v3/__https:/fyi.o...
14. https://urldefense.com/v3/__https:/fyi.o...