Dear Mr Davis,

Please find attached ACC's acknowledgment of your request below.

Yours sincerely

Koleti Vae'au, Team Manager, Government Services, ACC
Governance, Legal, Policy, and Research.
PO Box 242, Wellington 6140, www.acc.co.nz

ACC cares about the environment - please don't print this email unless it is really necessary. Thank you.

-----Original Message-----
From: Mark Davis [mailto:[OIA #1757 email]]
Sent: Monday, 23 June 2014 9:56 a.m.
To: Information Website Mail
Subject: Official Information Act request - ARC18 Procedure

Dear Accident Compensation Corporation,

Please provide a copy of the Policy and procedures that ACC is required to follow when an ARC18, ACC18 or electronic ARC18 is received from a claimant or directly from the issuing medical officer.

Yours faithfully,

Mark Davis

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Disclaimer:
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If you believe you have received this email in error, please advise us immediately by
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Dear Mr Davis,

Please find attached ACC's response to your request for information as per email below.

Yours sincerely

Koleti Vae'au, Team Manager, Government Services, ACC Governance, Legal, Policy, and Research.
PO Box 242, Wellington 6140, www.acc.co.nz

ACC cares about the environment - please don't print this email unless it is really necessary. Thank you.

-----Original Message-----
From: Mark Davis [mailto:[OIA #1757 email]]
Sent: Monday, 23 June 2014 9:56 a.m.
To: Information Website Mail
Subject: Official Information Act request - ARC18 Procedure

Dear Accident Compensation Corporation,

Please provide a copy of the Policy and procedures that ACC is required to follow when an ARC18, ACC18 or electronic ARC18 is received from a claimant or directly from the issuing medical officer.

Yours faithfully,

Mark Davis

-------------------------------------------------------------------

This is an OIA request done via the FYI website.

Please do not send progress updates as PDF files.

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an OIA officer, please ask your web manager to link to us from your organisation's OIA page.

-------------------------------------------------------------------

--------------------------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged information.
If you believe you have received this email in error, please advise us immediately by
return email or telephone and then delete this email together with all attachments.
If you are not the intended recipient, you are not authorised to use or copy this message
or any attachments or disclose the contents to any other person. "
--------------------------------------------------------------------------------------

hide quoted sections

Dear Mr Davis,

The document provided in ACC's response to you on the 10 July 2014 is the correct process & procedures for actioning an ACC18.

Please specify the details you believe have not been provided as ACC is unsure what further information you are requesting.

If you’re unhappy with ACC’s response, you may make a complaint to the Office of the Ombudsman. You can call them on 0800 802 602 between 9am and 5pm on weekdays, or write to:

The Office of the Ombudsman
PO Box 10152
Wellington 6143

Yours sincerely,

Koleti Vae'au, Team Manager, Government Services, ACC
Governance, Legal, Policy, and Research. Justice Centre
PO Box 242, Wellington 6140, www.acc.co.nz

ACC cares about the environment – please don’t print this email unless it is really necessary. Thank you.

-----Original Message-----
From: Mark Davis [mailto:[OIA #1757 email]]
Sent: Monday, 14 July 2014 11:38 p.m.
To: Koleti Vae'au
Subject: Re: FW: Official Information Act request - ARC18 Procedure

Dear Koleti Vae'au,

Thank you for providing a copy of the first page of ACC's procedures for actioning an ARC18.

I requested a complete copy of ACC's procedures for actioning an ACC 18 form!

Your response is neither adequate nor complete.

PLease supply a complete copy of ACC's policy and procedures re the ACC18 form.

Yours sincerely,

Mark Davis

-----Original Message-----

Dear Mr Davis,

Please find attached ACC's response to your request for information as per email below.

Yours sincerely

Koleti Vae'au, Team Manager, Government Services, ACC Governance, Legal, Policy, and Research.
PO Box 242, Wellington 6140, www.acc.co.nz

ACC cares about the environment - please don't print this email unless it is really necessary. Thank you.

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[OIA #1757 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an OIA officer, please ask your web manager to link to us from your organisation's OIA page.

-------------------------------------------------------------------

--------------------------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged information.
If you believe you have received this email in error, please advise us immediately by
return email or telephone and then delete this email together with all attachments.
If you are not the intended recipient, you are not authorised to use or copy this message
or any attachments or disclose the contents to any other person. "
--------------------------------------------------------------------------------------

hide quoted sections

Good afternoon Mr Davis,

Thank you for your request for information as per the email below. Please find attached ACC's acknowledgment of this request.

Yours sincerely

Koleti Vae'au, Team Manager, Government Services, ACC
Governance, Legal, Policy, and Research.
PO Box 242, Wellington 6140, www.acc.co.nz

ACC cares about the environment – please don’t print this email unless it is really necessary. Thank you.

-----Original Message-----
From: Mark Davis [mailto:[OIA #1757 email]]
Sent: Tuesday, 22 July 2014 7:22 a.m.
To: Koleti Vae'au
Subject: Re: FW: FW: Official Information Act request - ARC18 Procedure

Dear Koleti Vae'au,

Surely you realise that providing a copy of an electronic document is inadequate.

The document you provided obviously contains links to processes that ACC must do to action an ACC 18 form. (Highlighted in Blue)

I require a copy of the following procedures that are highlighted in the document provided by your self.

1. preparing, scanning and filing documents for VCF

2. Scanning documents using a MFD

3. Receiving or allocating claim or task in a STCC or branch.

As the cute little diagram you so thoughtfully provided shows the document you provided has several links.

I require a copy of the document "setting up weekly compensation"

I require a copy of "extending compensation due to incapacity".

I most certainly require a copy of the files identified by the button "Show all instructions".

On page 3 of your reply it shows step 3.

Review the incapacity information provided by the certifying medical practitioner. See how to "determine incapacity"

I require a copy of the document "determine incapacity"

& in step 4

See "Extend a weekly compensation entitlement". Approve medical incapacity.

I require a copy of the document "Extend a weekly compensation entitlement. .

Yours sincerely,

Mark Davis

-----Original Message-----

Dear Mr Davis,

The document provided in ACC's response to you on the 10 July 2014 is the correct process & procedures for actioning an ACC18.

Please specify the details you believe have not been provided as ACC is unsure what further information you are requesting.

If you’re unhappy with ACC’s response, you may make a complaint to the Office of the Ombudsman. You can call them on 0800 802 602 between 9am and 5pm on weekdays, or write to:

The Office of the Ombudsman
PO Box 10152
Wellington 6143

Yours sincerely,

Koleti Vae'au, Team Manager, Government Services, ACC Governance, Legal, Policy, and Research. Justice Centre PO Box 242, Wellington 6140, www.acc.co.nz

ACC cares about the environment – please don’t print this email unless it is really necessary. Thank you.

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[OIA #1757 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an OIA officer, please ask your web manager to link to us from your organisation's OIA page.

-------------------------------------------------------------------

--------------------------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged information.
If you believe you have received this email in error, please advise us immediately by
return email or telephone and then delete this email together with all attachments.
If you are not the intended recipient, you are not authorised to use or copy this message
or any attachments or disclose the contents to any other person. "
--------------------------------------------------------------------------------------

hide quoted sections

Good afternoon Mr Davis,

Thank you for your request for information as per the email below. Please find attached ACC's response.

Yours sincerely

Koleti Vae'au, Team Manager, Government Services, ACC Governance, Legal, Policy, and Research.
PO Box 242, Wellington 6140, www.acc.co.nz

ACC cares about the environment – please don’t print this email unless it is really necessary. Thank you.

-----Original Message-----
From: Mark Davis [mailto:[OIA #1757 email]]
Sent: Tuesday, 22 July 2014 7:22 a.m.
To: Koleti Vae'au
Subject: Re: FW: FW: Official Information Act request - ARC18 Procedure

Dear Koleti Vae'au,

Surely you realise that providing a copy of an electronic document is inadequate.

The document you provided obviously contains links to processes that ACC must do to action an ACC 18 form. (Highlighted in Blue)

I require a copy of the following procedures that are highlighted in the document provided by your self.

1. preparing, scanning and filing documents for VCF

2. Scanning documents using a MFD

3. Receiving or allocating claim or task in a STCC or branch.

As the cute little diagram you so thoughtfully provided shows the document you provided has several links.

I require a copy of the document "setting up weekly compensation"

I require a copy of "extending compensation due to incapacity".

I most certainly require a copy of the files identified by the button "Show all instructions".

On page 3 of your reply it shows step 3.

Review the incapacity information provided by the certifying medical practitioner. See how to "determine incapacity"

I require a copy of the document "determine incapacity"

& in step 4

See "Extend a weekly compensation entitlement". Approve medical incapacity.

I require a copy of the document "Extend a weekly compensation entitlement. .

Yours sincerely,

Mark Davis

-----Original Message-----

Dear Mr Davis,

The document provided in ACC's response to you on the 10 July 2014 is the correct process & procedures for actioning an ACC18.

Please specify the details you believe have not been provided as ACC is unsure what further information you are requesting.

If you’re unhappy with ACC’s response, you may make a complaint to the Office of the Ombudsman. You can call them on 0800 802 602 between 9am and 5pm on weekdays, or write to:

The Office of the Ombudsman
PO Box 10152
Wellington 6143

Yours sincerely,

Koleti Vae'au, Team Manager, Government Services, ACC Governance, Legal, Policy, and Research. Justice Centre PO Box 242, Wellington 6140, www.acc.co.nz

ACC cares about the environment – please don’t print this email unless it is really necessary. Thank you.

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[OIA #1757 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an OIA officer, please ask your web manager to link to us from your organisation's OIA page.

-------------------------------------------------------------------

--------------------------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged information.
If you believe you have received this email in error, please advise us immediately by
return email or telephone and then delete this email together with all attachments.
If you are not the intended recipient, you are not authorised to use or copy this message
or any attachments or disclose the contents to any other person. "
--------------------------------------------------------------------------------------

hide quoted sections