Printed from https://fyi.org.nz/request/1757-arc18-procedure on November 22, 2024 08:44

ARC18 Procedure

Mark Davis made this Official Information request to Accident Compensation Corporation

The request was partially successful.

From: Mark Davis

Dear Accident Compensation Corporation,

Please provide a copy of the Policy and procedures that ACC is required to follow when an ARC18, ACC18 or electronic ARC18 is received from a claimant or directly from the issuing medical officer.

Yours faithfully,

Mark Davis

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From: Koleti Vae'au
Accident Compensation Corporation

Attachment Acknowledgment Davis.pdf
714K Download View as HTML

Dear Mr Davis,

Please find attached ACC's acknowledgment of your request below.

Yours sincerely

Koleti Vae'au, Team Manager, Government Services, ACC
Governance, Legal, Policy, and Research.
PO Box 242, Wellington 6140, www.acc.co.nz

ACC cares about the environment - please don't print this email unless it is really necessary. Thank you.

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From: Koleti Vae'au
Accident Compensation Corporation

Attachment ACC s response Davis.pdf
192K Download View as HTML

Attachment Actioning an ACC18.pdf
691K Download View as HTML

Dear Mr Davis,

Please find attached ACC's response to your request for information as per email below.

Yours sincerely

Koleti Vae'au, Team Manager, Government Services, ACC Governance, Legal, Policy, and Research.
PO Box 242, Wellington 6140, www.acc.co.nz

ACC cares about the environment - please don't print this email unless it is really necessary. Thank you.

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Patricia Harris left an annotation ()

Mark Davis - this process all looks straight forward on a physical claim, covered or not.

Why then with a COVERED claim like PTSD can ACC still not be able to make a decision on an ARC18 within 4 months? This is discrimination in action when a GP can sign off a claimant on PTSD grounds using the ACR18. SCU assigned it to the bin methinks as nothing happened for 7 weeks!

Thank you for this - will take it to the HDC - to show discrimination.

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Mark Davis left an annotation ()

Well it should be straight forward.

Unfortunately getting information from ACC is like pulling teeth.

A slow painfull process.

Does ACC for one minute believe their reply ie. a copy of the front page of the procedures for actioning an ACC18 form is adequate?

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From: Mark Davis

Dear Koleti Vae'au,

Thank you for providing a copy of the first page of ACC's procedures for actioning an ARC18.

I requested a complete copy of ACC's procedures for actioning an ACC 18 form!

Your response is neither adequate nor complete.

PLease supply a complete copy of ACC's policy and procedures re the ACC18 form.

Yours sincerely,

Mark Davis

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From: Koleti Vae'au
Accident Compensation Corporation

Dear Mr Davis,

The document provided in ACC's response to you on the 10 July 2014 is the correct process & procedures for actioning an ACC18.

Please specify the details you believe have not been provided as ACC is unsure what further information you are requesting.

If you’re unhappy with ACC’s response, you may make a complaint to the Office of the Ombudsman. You can call them on 0800 802 602 between 9am and 5pm on weekdays, or write to:

The Office of the Ombudsman
PO Box 10152
Wellington 6143

Yours sincerely,

Koleti Vae'au, Team Manager, Government Services, ACC
Governance, Legal, Policy, and Research. Justice Centre
PO Box 242, Wellington 6140, www.acc.co.nz

ACC cares about the environment – please don’t print this email unless it is really necessary. Thank you.

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From: Mark Davis

Dear Koleti Vae'au,

Surely you realise that providing a copy of an electronic document is inadequate.

The document you provided obviously contains links to processes that ACC must do to action an ACC 18 form. (Highlighted in Blue)

I require a copy of the following procedures that are highlighted in the document provided by your self.

1. preparing, scanning and filing documents for VCF

2. Scanning documents using a MFD

3. Receiving or allocating claim or task in a STCC or branch.

As the cute little diagram you so thoughtfully provided shows the document you provided has several links.

I require a copy of the document "setting up weekly compensation"

I require a copy of "extending compensation due to incapacity".

I most certainly require a copy of the files identified by the button "Show all instructions".

On page 3 of your reply it shows step 3.

Review the incapacity information provided by the certifying medical practitioner. See how to "determine incapacity"

I require a copy of the document "determine incapacity"

& in step 4

See "Extend a weekly compensation entitlement". Approve medical incapacity.

I require a copy of the document "Extend a weekly compensation entitlement. .

Yours sincerely,

Mark Davis

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Mark Davis left an annotation ()

Surely I will not be required to lodge a further 10 OIA requests just to obtain the documentation identified by ACC in their first response.

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From: Koleti Vae'au
Accident Compensation Corporation

Attachment Acknowledgment Davis 22 Jul 2014 Request.pdf
207K Download View as HTML

Good afternoon Mr Davis,

Thank you for your request for information as per the email below. Please find attached ACC's acknowledgment of this request.

Yours sincerely

Koleti Vae'au, Team Manager, Government Services, ACC
Governance, Legal, Policy, and Research.
PO Box 242, Wellington 6140, www.acc.co.nz

ACC cares about the environment – please don’t print this email unless it is really necessary. Thank you.

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From: Koleti Vae'au
Accident Compensation Corporation

Attachment ACC s response Davis M 110814.pdf
370K Download View as HTML

Attachment Redacted Documents for release.pdf
11.9M Download View as HTML

Good afternoon Mr Davis,

Thank you for your request for information as per the email below. Please find attached ACC's response.

Yours sincerely

Koleti Vae'au, Team Manager, Government Services, ACC Governance, Legal, Policy, and Research.
PO Box 242, Wellington 6140, www.acc.co.nz

ACC cares about the environment – please don’t print this email unless it is really necessary. Thank you.

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Mark Davis left an annotation ()

Extracting information from ACc is definitely like pulling teeth.

Whilst I appreciate that ACC have provided further information; the additional information provided by ACC, simply show's further layers of procedure to be followed.

I am unsure whether the ACC is being deliberately obstructive, their staff simply do not comprehend plain english; or that their staff are so inadequately trained that they are incapable of printing out the complete policy and procedures that ACC must follow when an ARC18, ACC18 or eACC18 are submitted.

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