Immigration Telephone Support Centre

Azaria Bialik made this Official Information request to Ministry of Business, Innovation & Employment

The request was successful.

From: Azaria Bialik

Dear Ministry of Business, Innovation & Employment,

Could you please share the recent statistics around the waiting time for people to receive support and consultation from the Immigration Contact Centre using the phone numbers published on the immigration website:

Contact Centre (Toll-free from NZ landlines only): 0508 558 855
Auckland: 09 914 4100
Wellington: 04-910-9915
Rest of the world: +64-9-914-4100

Yours faithfully,
Azaria Bialik

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From: Ministerial Services
Ministry of Business, Innovation & Employment

Ref: 2122-0961

Dear Azaria,

On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of 23 October 2021 requesting under the Official
Information Act 1982 (the Act), the following:

“Could you please share the recent statistics around the waiting time for
people to receive support and consultation from the Immigration Contact
Centre using the phone numbers published on the immigration website:

 

Contact Centre (Toll-free from NZ landlines only):               0508 558
855

Auckland:            09 914 4100

Wellington:         04-910-9915

Rest of the world:             +64-9-914-4100”

Your request is being processed in accordance with the Act and a response
will be sent to you in due course.

Due to the current Covid-19 alert level, the Ministry is currently focused
on assisting with the pandemic response and your response may be delayed.
The Ministry will contact you to provide further updates specific to your
request once it has been assessed.

If you have any enquiries regarding your request, or its urgency, feel
free to contact us via email at [1][MBIE request email].

Nâku noa, nâ

Ministerial Services

Ngâ Pou o te Taumaru

Ministry of Business, Innovation and Employment

Level 4, 15 Stout Street, PO Box 1473, Wellington 6140

NZBN 9429000106078

 

[2]www.govt.nz - your guide to finding and using New Zealand government
services

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From: *OIA
Ministry of Business, Innovation & Employment


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Attachment DOIA 2122 0961 Azaria Bialik Response Letter.pdf
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Kia ora Azaria,

Please find attached a letter in response to your request for information
from the Ministry of Business, Innovation and Employment.

 

Ngā mihi | Kind regards

 

Rebecca

MINISTERIAL SERVICES ADVISOR

 

Te Whakatairanga Service Delivery

Ministry of Business, Innovation and Employment

15 Stout Street, Wellington 6011 | PO Box 1473, Wellington 6140

[1]mbie-logo

 

[2]www.govt.nz - your guide to finding and using New Zealand government
services

--------------------------------------------------------------------------

Any opinions expressed in this message are not necessarily those of the
Ministry of Business, Innovation and Employment. This message and any
files transmitted with it are confidential and solely for the use of the
intended recipient. If you are not the intended recipient or the person
responsible for delivery to the intended recipient, be advised that you
have received this message in error and that any use is strictly
prohibited. Please contact the sender and delete the message and any
attachment from your computer.

--------------------------------------------------------------------------

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2. http://www.govt.nz/

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