9 November 2021
File No. DOIA 2122-0961
Email: [FYI request #17317 email]
Thank you for your email of 23 of October 2021 to the Ministry of Business, Innovation and
Employment requesting, under the Official Information Act 1982 (the Act), the following information:
Could you please share the recent statistics around the waiting time for people to receive
support and consultation from the Immigration Contact Centre using the phone numbers
published on the immigration website: Contact Centre (Tol -free from NZ landlines only):
0508 558 855 Auckland: 09 914 4100 Wel ington: 04-910-9915 Rest of the world: +64-9-
We are able to provide the following statistics in response to your request:
We trust that you find this information helpful.
You have the right to seek an investigation and review by the Ombudsman of this decision to withhold
information. Information about how to make a complaint is available at
or freephone 0800 802 602.
Immigration Contact Centre