Kiwibank outages
F.smith made this Official Information request to New Zealand Post Limited
The request was refused by New Zealand Post Limited.
From: F.smith
Dear New Zealand Post Limited,
I request the reason or reasons why kiwibank online banking services which includes the website and apps etc have been down and inaccessible to your customers for which I am one of.
I am rather disappointed that you have constantly refused to provide us customers with a reason as to why the services have been going down.
Therefore I am making this request to obtain the answer to this simple question many, many customers have.
You will find that there is a high public demand in this information and therefore I believe there is sufficient demand to outweigh any reason for any refusual you have
Yours faithfully,
F.smith
From: Oia Officer
New Zealand Post Limited
Dear F Smith,
Thank you for your request for information under the Official Information
Act (the Act).
NZ Post will not be releasing the information requested under section
9(2)(b)(ii) of the Act, on the grounds that withholding the information is
necessary to protect information where the making available of the
information would be likely unreasonably to prejudice the commercial
position of the person who supplied or who is the subject of the
information.
We suggest you continue to contact Kiwibank about this matter.
Kind regards,
OIA Officer
NZ Post
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From: F.smith <[FOI #16939 email]>
Sent: Wednesday, 29 September 2021 9:59 PM
To: Oia Officer <[email address]>
Subject: Official Information request - Kiwibank outages
Dear New Zealand Post Limited,
I request the reason or reasons why kiwibank online banking services which
includes the website and apps etc have been down and inaccessible to your
customers for which I am one of.
I am rather disappointed that you have constantly refused to provide us
customers with a reason as to why the services have been going down.
Therefore I am making this request to obtain the answer to this simple
question many, many customers have.
You will find that there is a high public demand in this information and
therefore I believe there is sufficient demand to outweigh any reason for
any refusual you have
Yours faithfully,
F.smith
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F.smith left an annotation ()
After an lengthy ombudsman investigation I've received the following information direct from nz post.
NZ Post was made aware that Kiwibank’s online banking services were down around the time of the request due to a high volume distributed denial of service cyber event, similar to those experienced by other New Zealand organisations at the time and which were speculated on by the media (Cyber attack: Kiwibank customers still having access issues - NZ Herald). Kiwibank confirmed that no customer data was lost as a result of the event.
Link to this