Dear Department of Internal Affairs,

Reference : https://fyi.org.nz/request/16358/respons...

Dear SDO Official Correspondence,

This is because some key systems were not able to be accessed offsite due to privacy and security reasons, which meant working from home was not a feasible option for many of our staff.

From above context, Can you please elaborate this please.
Are the key systems department using are not capable of giving remote access to the staff or DIA cannot rely on the staff (While working from home) fully in context for using the systems?
If key systems are used in office by the same staff then they can access any information in office as well as at home.

The Department is currently in the process of transitioning citizenship processing from a paper-based application system supported by aging technology, to a modern customer-centred case management system supporting a fully online application process

From the above context and past history of the Citizen applications, the aging system(was 3 months process) of yours was much faster as compare to this new system (9-14 months process). and obviously as people we will prefer the faster process.
Is this new system in coming months or years will process the citizenship applications in less than 3-4 months ?

And as you said training of the staff, this comment i am experiencing from last year July in every reply on FYI citizenship queries, its almost one year citizenship department staff are not getting experienced in this new system, so they can decrease the processing time and process application faster, Can you please explain, why staff is not getting familiar through the system from last one year?

And i can see citizenship department still gives option of paper applications, then how the backlog will reduce ? People will apply and the backlog will increase day by day . What measures department taking to reduce the paper backlog?

As press release, you guys get the less application in 2020, then why backlog?
Can you please tell the number of applications are in the backlog (by grant)?
Paper Applications in backlog and from which year and month.
Online Applications in backlog and from which year and month.

Currently which month applications are in processing or assigned to case officers?

Yours faithfully,

Daniel