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Matamata Piako District Council Customer Services
Email: [Matamata-Piako District Council request email]
Phone: 0800 RINGMPDC (0800 746 467)
Website: [1]http://www.mpdc.govt.nz

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Dear Tim
 
We have received your enquiry regarding water quality complaints that have
been received in the past 2020-21 year to clarify I will be gathering the
number of complaints from 1 Janurary 2020 to 05 May 2021.
 
Your request will be processed in accordance with the provisions of the
Local Government Official Information and Meetings Act 1987 ("Act"). As
required under section 13(1) of the Act we will respond to your request as
soon as reasonably practicable and no later than 20 working days. The
Ombudsmans website calculates this date to be 2 June 2021.
 
If you have any questions relating to your request or wish to clarify any
matters contained in your request please do not hesitate to contact me.
 
 
Kind Regards
Ellie
 
Ellie Mackintosh | Legal Advisor
Matamata-Piako District Council 35 Kenrick Street, PO Box 266, Te Aroha
3342
p 07 884 0060 | w [1]www.mpdc.govt.nz

For up to date Ministry of Health guidelines around COVID-19, please visit
their website [2]www.covid19.govt.nz
Please consider the environment before printing this email
 
 
-----Original Message-----
From: Tim <[FOI #15362 email]>
Sent: Wednesday, 05 May 2021 5:10
To: Records <[email address]>
Subject: Official Information request - Water quality complaints
 
Dear Matamata-Piako District Council,
 
How many water quality complaints have been received in the past 2020-21
year, including CRM logged complaints, social media complaints, Antenno
complaints, phone complaints that were not logged via CRM.
 
By water quality, I mean dirty water, no water, lack of pressure, or other
issues including harmful water, that is, increased in chemicals that cause
skin irritation etc.
 
Yours faithfully,
 
Tim
 
-------------------------------------------------------------------
 
This is an Official Information request made via the FYI website.
 
Please use this email address for all replies to this request:
[3][FOI #15362 email]
 
Is [4][Matamata-Piako District Council request email] the wrong address for Official Information
requests to Matamata-Piako District Council? If so, please contact us
using this form:
[5]https://fyi.org.nz/change_request/new?bo...
 
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[6]https://fyi.org.nz/help/officers
 
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
 
 
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References

Visible links
1. file:///tmp/www.mpdc.govt.nz
2. file:///tmp/www.covid19.govt.nz
3. mailto:[FOI #15362 email]
4. mailto:[Matamata-Piako District Council request email]
5. https://fyi.org.nz/change_request/new?bo...
6. https://fyi.org.nz/help/officers

hide quoted sections

Dear Tim
 
You requested the water quality complaints that have been received in the
past 2020-21 year by Matamata-Piako District Council.
 
All complaints whether via our infoline email, Antenno, Social Media or
Phone are all put in as CRMs to be recorded and actioned. The drinking
water specific issues that you are asking about is information that
Council is required to gather each year for the Annual Report under the
Local Government Act 2002. The information you are after for the 2019/20
year can be found at our [1]website on page 128. The information for the
2020/21 year is still being collated and will not be due for release until
October 2021.
 
It should be noted that the information contained in the Annual Report is
not the total number of complaints received by Council, as staff go
through and remove complaints if they are not related to any of the areas
that we assess for drinking water (which are, Drinking water clarity,
Drinking water taste, Drinking water odour, Drinking water pressure or
flow, Continuity of supply, and Council’s response to any of these
issues), or if it was a private issue or if the issue(s) were caused by a
contractor.
 
For the reasons stated above, staff are unable to release the information
relating to the water for the 2020-21 year as it is not yet complete and
would take substantial collation to gather that information for you,
therefore under s17(f) of the Local Government Official Information and
Meetings Act 1987 we must refuse your request due to substantial collation
required.
 
You have the right, by way of making a complaint to an Ombudsman (under
section 27(3) of the Local Government Official Information and Meetings
Act 1987), to seek an investigation and review of Council’s decision, more
information on this process can be found at
[2]www.ombudsman.parliament.nz.
 
 
Kind Regards
Ellie
 
Ellie Mackintosh | Legal Advisor
Matamata-Piako District Council 35 Kenrick Street, PO Box 266, Te Aroha
3342
p 07 884 0060 | w [3]www.mpdc.govt.nz

For up to date Ministry of Health guidelines around COVID-19, please visit
their website [4]www.covid19.govt.nz
Please consider the environment before printing this email
 
 
_____________________________________________
From: Ellie Mackintosh
Sent: Thursday, 06 May 2021 10:02
To: 'Tim' <[FOI #15362 email]>
Subject: Acknowledgement - LGOIMA - Water Quality Complaints
 
 
Dear Tim
 
We have received your enquiry regarding water quality complaints that have
been received in the past 2020-21 year to clarify I will be gathering the
number of complaints from 1 Janurary 2020 to 05 May 2021.
 
Your request will be processed in accordance with the provisions of the
Local Government Official Information and Meetings Act 1987 ("Act"). As
required under section 13(1) of the Act we will respond to your request as
soon as reasonably practicable and no later than 20 working days. The
Ombudsmans website calculates this date to be 2 June 2021.
 
If you have any questions relating to your request or wish to clarify any
matters contained in your request please do not hesitate to contact me.
 
 
Kind Regards
Ellie
 
Ellie Mackintosh | Legal Advisor
Matamata-Piako District Council 35 Kenrick Street, PO Box 266, Te Aroha
3342
p 07 884 0060 | w [5]www.mpdc.govt.nz

For up to date Ministry of Health guidelines around COVID-19, please visit
their website [6]www.covid19.govt.nz
Please consider the environment before printing this email
 
 
-----Original Message-----
From: Tim <[7][FOI #15362 email]>
Sent: Wednesday, 05 May 2021 5:10
To: Records <[8][email address]>
Subject: Official Information request - Water quality complaints
 
Dear Matamata-Piako District Council,
 
How many water quality complaints have been received in the past 2020-21
year, including CRM logged complaints, social media complaints, Antenno
complaints, phone complaints that were not logged via CRM.
 
By water quality, I mean dirty water, no water, lack of pressure, or other
issues including harmful water, that is, increased in chemicals that cause
skin irritation etc.
 
Yours faithfully,
 
Tim
 
-------------------------------------------------------------------
 
This is an Official Information request made via the FYI website.
 
Please use this email address for all replies to this request:
[9][FOI #15362 email]
 
Is [10][Matamata-Piako District Council request email] the wrong address for Official Information
requests to Matamata-Piako District Council? If so, please contact us
using this form:
[11]https://fyi.org.nz/change_request/new?bo...
 
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[12]https://fyi.org.nz/help/officers
 
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
 
 
-------------------------------------------------------------------
 
 

References

Visible links
1. https://www.mpdc.govt.nz/reports/annual-...
2. http://www.ombudsman.parliament.nz/
3. file:///tmp/www.mpdc.govt.nz
4. file:///tmp/www.covid19.govt.nz
5. file:///tmp/www.mpdc.govt.nz
6. file:///tmp/www.covid19.govt.nz
7. mailto:[FOI #15362 email]
8. mailto:[email address]
9. mailto:[FOI #15362 email]
10. mailto:[Matamata-Piako District Council request email]
11. https://fyi.org.nz/change_request/new?bo...
12. https://fyi.org.nz/help/officers

hide quoted sections