Dear Department of Corrections,

Re: Service Level Agreement(SLA) Between Corrections Inmate Employment (CIE) , PS & FSI Auckland Prison P119 Canteen Services at Auckland Prison

(1) When was the Agreement last reviewed ?
(2)Why has the requirement for CIE to "actively seek opportunities for limited price specials" never been followed in practice. ( e.g. Xmas stock of chocolates is still on sale 3 months later at the Xmas price , rather than being quickly discounted as in other stores )
(3) What procedures are in place to review prices 3 monthly to ensure prisoners "receive value" , as provided in the SLA? Please provide examples where this has occured , on the assumption it has ?
(4) How are prices set? Why are they usually materially higher than supermarket non discounted prices , when cheap prison labour ( at Auckland Womens Correctional Facility ) is used for distribution ? How does Corrections ensure it does not breach the Fair Trading Act ?
(5) Why is fruit not packed and delivered more promptly than 3 days , given the propensity of it , particularly bananas , to spoil during that period and become unfit for consumption? Why will CIE not accept returns of such spoiled product , as all providers of consumer products are required to do under the Consumer Guarantees Act?
(6) What steps are taken to ensure prisoners orders are met , rather than being returned as "out of stock" , which leaves prisoners unable to reorder or substitute order for a further week ?
(7) Was the prisoner purchasing contract required to be established by Corrections Act s.46 advertised for tender before being given to an internal provider ? If so , what was the result of the tender ?
(8)How does Corrections manage its dominant market position ( being a monopoly provider of purchases to prisoners ) to ensure it does not breach the Restrictive Trade Practices provisions in Part 2 of the Commerce Act ?

Yours faithfully,

I Andrews