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Historical data of rejected shipments with YouShop service due to over valuation.

M Ryan made this Official Information request to New Zealand Post Limited

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From: M Ryan

Dear New Zealand Post Limited,

Please provide statistics pertaining to the volume of shipments rejected by YouShop due to a product valuation exceeding $2000NZD over the previous 24 months, compared to accepted shipments.

Yours faithfully,

Michael Ryan

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From: Oia Officer
New Zealand Post Limited

Hi Michael
I acknowledge your OIA request for "statistics pertaining to the volume of shipments rejected by YouShop due to a product valuation exceeding $2000NZD over the previous 24 months, compared to accepted shipments".

We will notify you of our decision on this request as soon as possible, and at the latest by 21 December 2020.

OIA Officer

Tukurau Aotearoa | New Zealand Post Limited

This email with any attachments is confidential and may be subject to legal privilege. If it is not intended for you please reply immediately, destroy it and do not copy, disclose or use it in any way.

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From: Oia Officer
New Zealand Post Limited

Hi Michael
We have attempted to find the data you have requested, but find that we do not hold the data in this format. The issue relates to the way our system records the status of each item - the initial status would show 'overvalue', but when the customer has chosen what needs to happen to the item (dispose /return), that status actually overwrites the 'overvalue' status, which is then no longer held in the system.

To answer your question would require all records for returned or disposed parcels being reviewed for their initial information (which is likely to (but may not) show the initial value recorded), either singly or by a constructed 'rule'. It would take considerable effort and time to search thousands of records to attempt to categorise those parcels that were rejected as being overvalue, and the final product is unlikely to be reliable or accurate.

Therefore, unfortunately our decision is that the information is not held by us.

You are entitled to complain to the Ombudsman about our decision at https://www.ombudsman.parliament.nz/what...

regards
OIA Officer

Tukurau Aotearoa | New Zealand Post Limited

This email with any attachments is confidential and may be subject to legal privilege. If it is not intended for you please reply immediately, destroy it and do not copy, disclose or use it in any way.

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