Dear Child Youth and Family,

I hereby issue this request under the Official Information Act 1982.

I instruct CYF to provide all information pertaining to CYF "Policies and Procedures" specifically for but not limited to...

1. Allegations/Notifications/Risk Assessment protocol.
2. Client Care and Protection protocol.
3. Client "Return Home" plan protocol.
4. Client "Permanent Placement with Family" plan protocol.
5. Client "Home for Life" plan protocol.
6. Cultural considerations of clients/children protocol.
7. Employment/vetting/referee checks/induction/training of competent staff protocol.
8. Child/s needs/wants and interests protocol.
9. Abuse of children in CYF care protocol.
10. Cultural appropriateness of services for ethnic minority Clients protocol.
11. Complaints/grievances from Clients in CYF care protocols.
12. Complaints/grievances from parents that have children in CYF care protocols.
13. Health and Safety of Clients in CYF care protocol.
14. Management structure and systems protocol.
15. Financial management structure and systems protocol.
16. Organisational "Policies and Procedures" monitoring protocol.
17. Appointment of "Director of the Service" protocol.
18. Client intake and assessment protocol.
19. Client planning protocol.
20. Client program protocol.
21. Client "Care Placement" protocol.
22. "Conclusion of Service" protocol.
23. Client record keeping protocol.
24. Service provision review and evaluation protocol.
25. Service planning protocol.
26. Client planning protocol.
27. Formal intervention plans protocol.
28. Philosophical base protocol.
29. Competency framework for practice excellence protocol.
30. Performance Appraisal protocol.
31. Staff integrity protocol.
32. Emergency Procedures incl. Fire and Earthquake, Missing Children protocol.
33. Excursions and Transport protocol.
34. Client Access to telephone protocol.
35. Client accidents on Ministry premises protocol.
36. Incident report protocol.
37. Staff to Client ratio protocol.
38. Privacy policy protocol.
39. Parental rights to information pertaining to their child protocol.
40. Emergency procedures protocol.
41. Discipline of insubordinate staff protocol.

I can appreciate that this is a very large list and it may possibly take CYF longer to fulfill their obligations under the Official Information Act 1982. I look forward to your response.

Yours faithfully,

Lance

Dear OIA_Requests (MSD),

In a response to my Official Information Act request CYF have stated that I have "asked a lot of questions".

Actually, I haven't. Could my request please be reread and then responded to appropriately. Also the link in which CYF provided was broken (I tried it four times).

I do not believe that the information I seek is contained (in any significant manner) on the practice center web page.

Also I requested the information under the prescribed provisions of the Official Information Act 1982. Therefore I believe that it is the responsibility of the Government agency concerned to provide me with the information requested.

With respect, I do not believe that I should have to conduct the research myself.

I look forward to an appropriate response as soon as possible.

Yours sincerely,

Lance-Desmond: Lavery

Dear OIA_Requests (MSD),CYF

As a point of correction and reiteration I would like to once again declare that in my original email I DID NOT ask 40 questions in relation to my request. Here is a transcript from my original email.

“I Instruct CYF to provide all information pertaining to CYF “Policies and Procedures” specifically but not limited to…”

As you can see I did not ask any questions. I did however instruct the agency, under the Official Information Act 1982, to provide all information pertaining to CYF “Policies and Procedures”.

I then listed forty one categories specifically, however that list should not be considered as complete due to the fact that I would like ALL information. The list of categories were merely forty one example’s and should not be misconstrued as being questions of any sort what so ever.

I have tried the provided link once again (four times) and once again the link is broken. I do not believe that the information I seek is contained (in any significant manner) on the practice centre web page.

Also I requested the information under the prescribed provisions of the Official Information Act 1982. Therefore I believe that it is the responsibility of the Government agency concerned to provide me with the information requested.

With respect, I do not believe that I should have to conduct the research myself.

I do not believe a complaint to the Ombudsman is necessary at this stage. I am confidant that this misunderstanding can be resolved informally.

I hope I have made myself clear; alternatively I will answer any questions if clarification is needed in order for CYF to fulfill Official Information Act obligations.

I look forward to an appropriate response as soon as possible.

Yours sincerely,

Lance-Desmond: Lavery

Dear Child Youth and Family,

I still await your response and would like to remind CYF that I continue to wait patiently.

Yours faithfully,

Lance-Desmond: Lavery

Dear Issues_Corporate_Support (CYF),

Thank you for your response. I can be contacted directly at [email address]. I look forward to hearing from the OIA team.

Yours sincerely,

Lance-Desmond: Lavery

Dear Issues_Corporate_Support (CYF),

Whats happening with my request? I await patiently and remain steadfast.

Yours sincerely,

Lance-Desmond: Lavery

Dear Issues_Corporate_Support (CYF),

Once again I ask respectfully what is happening with my request? Please respond as soon as possible.

Yours sincerely,

Lance-Desmond: Lavery

Dear Issues_Corporate_Support (CYF),

Any body there?

Yours sincerely,

Lance-Desmond: Lavery

Dear OIA_Requests (MSD),

Once again "I did NOT ask any questions whatsoever". I listed 41 categories pertaining to CYF procedures and policies.

With respect I once again would like to remind the Ministry that under the Official Information Act 1982 it is the responsibility of the Ministry to fulfill ALL of their statutory requirements.

Meaning that I should not have to conduct the research myself. I have also stated in the past that I do NOT believe the information I seek will not be on the practice centre website.

I hope this is CLEAR enough.

I do appreciate that at times during the communication process there will be the odd misunderstanding or two. I intend on remaining patient and willing to explain any misunderstandings as they may arise.

Yours sincerely,

Lance-Desmond: Lavery

Dear OIA_Requests (MSD),

Was my correspondence on the 8th of August received by MSD?

If so, was it understandable?

If so, what actions will MSD take to rectify this misunderstanding in order for MSD to fulfill the requirement's set out in the Official Information Act 1982, by providing "ALL INFORMATION PERTAINING TO CYF POLICES AND PROCEDURES"

Yours sincerely,

Lance-Desmond: Lavery

Dear OIA_Requests (MSD),

Thank you, I accept your apology and look forward to your response. I really hope that this request can be fulfilled because I have been waiting since the 2nd of November, 2013.

To enable MSD to appreciate how long I have waited I have below broken down that time into units.

Since the 2nd of November I have been waiting...

9 and a half months

41 weeks

287 days

6888 hours

413,280 minutes

24,796,800 seconds

Yours sincerely,

Lance-Desmond: Lavery

Dear OIA_Requests (MSD),

Whats happening with my request?

Yours sincerely,

Lance-Desmond: Lavery

Dear OIA_Requests (MSD),

Thank you and I accept your apology. I look forward to receiving the information I requested.

Yours sincerely,

Lance-Desmond: Lavery

Dear OIA_Requests (MSD),

Thank you for your response to my request issued on the 2nd of November, 2013. However I am not satisfied with your response. Therefore this request is still open and needs to be satisfied in accordance with the Act.

I will decide as to the best way forward and correspond with you once a decision has been reached.

My request should never have been refused because the information I seek is NOT publicly available in any real sense.

The assumption that Mrs Anderson could assist me via the practice centre website is incorrect due to the fact that the information within the practice centre does not meet the requirements of my request.

Also my Official Information Act request is (with respect to Mrs Anderson) none of her concern and you have breached my privacy by involving Mrs Anderson as a third party.

I believe a formal complaint to CYF at this stage is premature.

I also believe that if a formal complaint with CYF was initiated and the outcome was unfavorable I would not be able to apply to the Ombudsman for a review because the word "APPLY" is legally synonymous with the word "BEG" and I am definitely no beggar! So begging is not an option for me.

I accept your apology in regards to "not being very helpful" and I have complete faith that this deficiency can be rectified in due time.

Yours sincerely,

Lance-Desmond: Lavery