Thanks for contacting the Reserve Bank of New Zealand. We don't have a
real-time reply service but do provide a lot of information online. If the
information you seek isn’t in one of the links below, then we aim to reply
to you within two working days.

 

Banknotes and coins

We provide banknotes and coins through banks but don’t provide souvenir or
collector currency.

·        Returning old banknotes and coins
[1]https://www.rbnz.govt.nz/notes-and-coins...

·        Using images of banknotes and coins
[2]https://www.rbnz.govt.nz/notes-and-coins...

·        Detecting a fake banknote
[3]https://www.rbnz.govt.nz/notes-and-coins...

·        If you are a collector, please buy from NZ Post
[4]https://coins.nzpost.co.nz/shop

·        The Reserve Bank does not sell bulk supplies of coins or
banknotes, uncirculated currency or other collectables.

 

Complaints and disputes

The Consumer Protection Department can tell you about your rights relating
to financial services. If you have a dispute or complaint, please deal
directly with your bank or insurer. If you’re not happy with the outcome,
then you can complain to the banking or insurance ombudsmen. You can also
complain to the Financial Markets Authority about some financial service
providers.

·        Consumer Protection Department
[5]https://www.consumerprotection.govt.nz/h...

·        Banking Ombudsman
[6]https://bankomb.org.nz/the-complaint-pro...

·        Insurance Ombudsman
[7]https://www.ifso.nz/complaints/how-to-ma...

·        Financial Markets Authority
[8]http://www.fma.govt.nz/contact/make-a-co...

 

Who and what we regulate

The Reserve Bank regulates things like capital, liquidity, outsourcing,
and governance, but not the way banks or insurers deal with you as a
customer.

·        The Consumer Protection Department regulates customer standards
[9]https://www.consumerprotection.govt.nz/

·        Areas that we regulate are here
[10]https://www.rbnz.govt.nz/regulation-and-...

·        Names of all banks registered to operate in New Zealand
[11]https://www.rbnz.govt.nz/regulation-and-...

·        Names of all insurance firms licensed in New Zealand
[12]https://www.rbnz.govt.nz/regulation-and-...

·        Names of non-bank deposit takers licenses in New Zealand
[13]https://www.rbnz.govt.nz/regulation-and-...

 

Bank accounts, loans, foreign exchange

The Reserve Bank doesn’t provide personal, business or corporate banking
services or lending. If you want to open a bank account, borrow money or
swap foreign money, please ask a registered bank.

·        Names of all banks registered to operate in New Zealand
[14]https://www.rbnz.govt.nz/regulation-and-...

 

Financial advice

We’re not authorised to provide you with financial advice or
recommendations.

·        Finding an adviser
[15]http://www.fma.govt.nz/investors/getting...

·        Our most recent economic assessment is here
[16]https://www.rbnz.govt.nz/monetary-policy...

·        Compare banks here
[17]https://bankdashboard.rbnz.govt.nz/how-t...

 

2 The Terrace, Wellington

P O Box 2498, Wellington 6140

[18]www.rbnz.govt.nz

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References

Visible links
1. https://www.rbnz.govt.nz/notes-and-coins...
2. https://www.rbnz.govt.nz/notes-and-coins...
3. https://www.rbnz.govt.nz/notes-and-coins...
4. https://coins.nzpost.co.nz/shop
5. https://www.consumerprotection.govt.nz/h...
6. https://bankomb.org.nz/the-complaint-pro...
7. https://www.ifso.nz/complaints/how-to-ma...
8. http://www.fma.govt.nz/contact/make-a-co...
9. https://www.consumerprotection.govt.nz/
10. https://www.rbnz.govt.nz/regulation-and-...
11. https://www.rbnz.govt.nz/regulation-and-...
12. https://www.rbnz.govt.nz/regulation-and-...
13. https://www.rbnz.govt.nz/regulation-and-...
14. https://www.rbnz.govt.nz/regulation-and-...
15. http://www.fma.govt.nz/investors/getting...
16. https://www.rbnz.govt.nz/monetary-policy...
17. https://bankdashboard.rbnz.govt.nz/how-t...
18. http://www.rbnz.govt.nz/

Dear Edwin Hollier,

 

We have received your emailed request, made under the provisions of the
Official Information Act (the OIA), seeking:

 

the date at which your executive team or chief executive were notified of
the investigation into the ANZ CE's expenses. Please provide the content
of any correspondence received from ANZ relating to this topic.

 

Subject to the provisions of the Act, you will be notified of the outcome
of your request as soon as practicable, but not later than 2 August 2019.

 

The Reserve Bank is resourced to meet disclosure obligations for a
reasonable level of requests. The OIA allows us to charge and the Reserve
Bank believes that requesters should bear costs when requests are made for
very large amounts of information, where a response to a request is
particularly complex, or where requesters make very frequent requests. If
our initial assessment of your request finds that substantial charges are
likely, then the Reserve Bank will contact you to discuss refining the
request to a smaller scope that is less likely to involve substantial
charges. The Reserve Bank publishes responses to requests soon after
release to the requester.  Further information about charges and
publishing responses is available on our website, here
[1]www.rbnz.govt.nz/research-and-publications/official-information-requests.

 

Regards

Meenal

 

Meenal Prasad

OIA Advisor | Reserve Bank of New Zealand | Te Pūtea Matua

2 The Terrace, Wellington 6011 | P O Box 2498, Wellington 6140

T: + 64 4 471 3640

Email: [2][email address]  | [3]www.rbnz.govt.nz

 

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This email has been filtered by SMX. For more information visit
[9]smxemail.com

References

Visible links
1. http://www.rbnz.govt.nz/research-and-pub...
2. mailto:[email address]
3. http://www.rbnz.govt.nz/
4. https://twitter.com/reservebankofnz
5. https://www.youtube.com/user/reservebank...
6. http://www.rbnz.govt.nz/rss-feed
7. https://soundcloud.com/te-putea-matua
8. https://www.flickr.com/photos/reserveban...
9. http://smxemail.com/

Dear Edwin Hollier,

 

Please find attached the response to your official information request.

 

Thanks

Meenal Prasad

 

Meenal Prasad

OIA Advisor | Reserve Bank of New Zealand | Te Pūtea Matua

2 The Terrace, Wellington 6011 | P O Box 2498, Wellington 6140

 

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