Kia ora Phoebe Robertson,

Thank you for your Official Information Act request received on
07/11/2025.

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Ngâ mihi nui

Ministerial Services Team 

Ministry for the Environment – Manatû Mô Te Taiao

Email: [MFE request email] Website: [2]www.mfe.govt.nz 

8 Willis Street, Wellington Central, Wellington 6011

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Kia ora Phoebe
Please find attached a response to your request (OIAD-1822).
Ngâ mihi

Ministerial Services Team 

Ministry for the Environment – Manatû Mô Te Taiao

Email: [1][MFE request email] Website: [2]www.mfe.govt.nz 

8 Willis Street, Wellington Central, Wellington 6011

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From: Phoebe Robertson <[FOI #32783 email]>
Sent: Friday, November 7, 2025 9:54 AM
To: OIA <[MFE request email]>
Subject: Official Information request - Follow-up to OIAD-1764 – Complaint
Logging and Escalation Practice
 
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This email originated from outside our organisation. Please take extra
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Dear Ministry for the Environment,

I am following up on OIAD-1764. I have received the Ministry’s response
and am seeking clarification on the complaint logging and escalation
systems referenced in that release.

Under the Official Information Act 1982, I request:

1. An updated extract from the Ministry’s central complaints logging
spreadsheet, covering the period 31 August 2025 to the most recent
available date.

2. Any internal guidance, criteria, instructions, or decision rules used
to determine when:
   (a) a matter is entered into the complaints log,
   (b) a matter is treated as an informal concern, or
   (c) no record is made.

3. The date on which the complaints log was last updated, and the number
of entries added since the version released under OIAD-1764.

If any information is withheld, please provide a schedule of documents
withheld and the grounds for withholding.

Yours faithfully,

Phoebe Robertson

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