25 November 2025
OIAD-1822
Phoebe Robertson
Tēnā koe Phoebe
Thank you for your email of 7 November 2025 requesting the following under the Official
Information Act 1982 (the Act) of the Ministry for the Environment (the Ministry):
I am following up on OIAD-1764. I have received the Ministry’s response and am
seeking clarification on the complaint logging and escalation systems referenced in
that release. Under the Official Information Act 1982, I request:
1. An updated extract from the Ministry’s central complaints logging spreadsheet,
covering the period 31 August 2025 to the most recent available date.
2. Any internal guidance, criteria, instructions, or decision rules used to determine
when: (a) a matter is entered into the complaints log, (b) a matter is treated as an
informal concern, or (c) no record is made.
3. The date on which the complaints log was last updated, and the number of entries
added since the version released under OIAD-1764. If any information is withheld,
please provide a schedule of documents withheld and the grounds for withholding.
I have provided a response to each of part of your request below.
1. An updated extract from the Ministry’s central complaints logging spreadsheet
The Ministry has not received any internal staff complaints since 31 August 2025, the end of
the period that we previously provided you complaints data for (OIAD-1764 refers). I am
therefore refusing this question under section 18(e) of the Act as the information does not
exist.
2. Any internal guidance, criteria, instructions, or decision rules used to make
decisions regarding how complaints are logged or treated
I have identified one document in scope of this part of your request: the Ministry’s Bullying,
Racism, Harassment and Discrimination Policy. I am releasing this to you in full.
3. The date on which the complaints log was last updated and the number of entries
added since the version previously released
As of 7 November 2025, the complaints log had been last updated on 4 September 2025 to
close a complaint.
The Ministry has not logged any internal staff complaints since 31 August 2025 as it has not
received any during this time period.
PO Box 10362, Wellington 6143 | Freephone 0800 499 700 | environment.govt.nz
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You have the right to seek an investigation and review by the Office of the Ombudsman of
my decisions relating to this request, in accordance with section 28(3) of the Act. The
relevant details can be found a
t: www.ombudsman.parliament.nz. Please note that due to the public interest in our work, the Ministry publishes responses to
requests for official information shortly after the response has been sent on our website at:
https://environment.govt.nz/about-us/official-information-act-requests/. If you have any
queries about this, please feel free to contact our Ministerial Services team at:
[email address]. Nāku noa, nā
Tracey Kaio
General Manager – People and Capability
Ministry for the Environment | Manatū Mō Te Taiao
PO Box 10362, Wellington 6143 | Freephone 0800 499 700 | environment.govt.nz
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