Dear Mr Gregory,

 

Thank you for your request. We are happy to provide the data for
outstanding complaint age, but the part of the request, highlighted below,
we would likely refuse on the basis of substantial collation or research
as we receive around 300 complaints per month and some of them involve
more than one provider. Are you able to scope your request?

 

Regards

 

Dr Craig Goodwillie  

OIA Team Leader

Office of the Health and Disability Commissioner | Te Toihau Hauora,
Hauatanga
PO Box 245, Wellington 6140

Freephone 0800 11 22 33

Website   [1]hdc.org.nz

 

[2]A close up of a sign Description automatically generated

 

From: Peter Gregory <[FOI #32145 email]>
Sent: Thursday, 28 August 2025 2:13 pm
To: HDC Legal <[email address]>
Subject: Official Information request - Health and Disability Commission
Complaints

 

CAUTION: This email originated from outside of the organization. Do not
click links or open attachments unless you recognize the sender and know
the content is safe.

 

 

 

Dear Health and Disability Commissioner,

Re: Official Information Act Request

 

Tçnâ koutou,

Under the Official Information Act 1982, I request the following
information regarding complaints received and managed by the Health and
Disability Commissioner from January 2020 to the present:

Monthly complaint volumes

-The number of complaints received by the HDC in each calendar month since
January 2020 groubed by the facility of complaint ie (Hospital or
practicioner).

 

Complaint outcomes

-For each month, the number of complaints:

-processed/resolved,

-withdrawn by the complainant,

-outstanding/not yet finalised.

 

Outstanding complaint age

-For all outstanding complaints as at the most recent reporting date:

-The number that have been open for:

-Less than 3 months,

-Between 3–6 months,

-Between 6–12 months,

-Longer than 12 months.

 

If any of this information is already publicly available, please direct me
to the relevant source.

 

I would prefer to receive the information in spreadsheet format (Excel or
CSV) if possible.

 

Thank You

Ngâ mihi nui,

 

Peter Gregory

The information contained in this document is private and confidential to
the intended recipient and may be legally privileged. You may not copy or
disclose this email to anyone without the written permission of the
sender. It is not necessarily the view nor an official commutation of the
Health and Disability Commissioner. If you have received this email in
error, please notify the sender immediately and delete this message.

References

Visible links
1. https://www.hdc.org.nz/

Dear Mr Gregory,

 

Please see below.

 

Regards

 

Dr Craig Goodwillie  

OIA Team Leader

Office of the Health and Disability Commissioner | Te Toihau Hauora,
Hauatanga
PO Box 245, Wellington 6140

Freephone 0800 11 22 33

Website   [1]hdc.org.nz

 

[2]A close up of a sign Description automatically generated

 

From: Craig Goodwillie
Sent: Friday, 5 September 2025 8:19 am
To: [FOI #32145 email]
Subject: Information request

 

Dear Mr Gregory,

 

Thank you for your request. We are happy to provide the data for
outstanding complaint age, but the part of the request, highlighted below,
we would likely refuse on the basis of substantial collation or research
as we receive around 300 complaints per month and some of them involve
more than one provider. Are you able to scope your request?

 

Regards

 

Dr Craig Goodwillie  

OIA Team Leader

Office of the Health and Disability Commissioner | Te Toihau Hauora,
Hauatanga
PO Box 245, Wellington 6140

Freephone 0800 11 22 33

Website   [3]hdc.org.nz

 

[4]A close up of a sign Description automatically generated

 

From: Peter Gregory <[5][FOI #32145 email]>
Sent: Thursday, 28 August 2025 2:13 pm
To: HDC Legal <[6][email address]>
Subject: Official Information request - Health and Disability Commission
Complaints

 

CAUTION: This email originated from outside of the organization. Do not
click links or open attachments unless you recognize the sender and know
the content is safe.

 

 

 

Dear Health and Disability Commissioner,

Re: Official Information Act Request

 

Tçnâ koutou,

Under the Official Information Act 1982, I request the following
information regarding complaints received and managed by the Health and
Disability Commissioner from January 2020 to the present:

Monthly complaint volumes

-The number of complaints received by the HDC in each calendar month since
January 2020 groubed by the facility of complaint ie (Hospital or
practicioner).

 

Complaint outcomes

-For each month, the number of complaints:

-processed/resolved,

-withdrawn by the complainant,

-outstanding/not yet finalised.

 

Outstanding complaint age

-For all outstanding complaints as at the most recent reporting date:

-The number that have been open for:

-Less than 3 months,

-Between 3–6 months,

-Between 6–12 months,

-Longer than 12 months.

 

If any of this information is already publicly available, please direct me
to the relevant source.

 

I would prefer to receive the information in spreadsheet format (Excel or
CSV) if possible.

 

Thank You

Ngâ mihi nui,

 

Peter Gregory

The information contained in this document is private and confidential to
the intended recipient and may be legally privileged. You may not copy or
disclose this email to anyone without the written permission of the
sender. It is not necessarily the view nor an official commutation of the
Health and Disability Commissioner. If you have received this email in
error, please notify the sender immediately and delete this message.

References

Visible links
1. https://www.hdc.org.nz/
3. https://www.hdc.org.nz/
5. mailto:[FOI #32145 email]
6. mailto:[email address]

Dear Mr Gregory,

 

Please find our response attached.

 

Regards

 

Dr Craig Goodwillie  

OIA Team Leader

Office of the Health and Disability Commissioner | Te Toihau Hauora,
Hauatanga
PO Box 245, Wellington 6140

Freephone 0800 11 22 33

Website   [1]hdc.org.nz

 

[2]A close up of a sign Description automatically generated

 

The information contained in this document is private and confidential to
the intended recipient and may be legally privileged. You may not copy or
disclose this email to anyone without the written permission of the
sender. It is not necessarily the view nor an official commutation of the
Health and Disability Commissioner. If you have received this email in
error, please notify the sender immediately and delete this message.

References

Visible links
1. https://www.hdc.org.nz/