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Taxi driver complaints

Nicolas Bosma made this Official Information request to New Zealand Transport Agency

The request was successful.

From: Nicolas Bosma

Dear New Zealand Transport Agency,

This is a request for information under the Official Information Act 1982.

For the following Approved Taxi Organisations (ATOs) operating in Dunedin, I wish to know:

1a) the total number of received complaints, made by passengers, relating to driver misconduct between 1/1/2012 and today (16/4/2013).

1b) any and all categories of misconduct complaint -- for example, suspected drunk is a different category to overcharging. I wish to know them all.

2) how many of those complaints were upheld by the ATO against the driver.

3) any terminations of employment directly related to complaints received within the timeframe.

=============================================
LIST OF ATOs FOR WHICH INFORMATION IS SOUGHT:
=============================================

City Taxis Society Limited
Dunedin Taxis (1965) Limited
United Taxis Limited
Grab A Cab Dunedin 2011 Limited

Yours faithfully,
Nicolas Bosma

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New Zealand Transport Agency

Thank you for contacting the NZ Transport Agency.

 

Please do not respond to this email as it is an auto-reply to confirm that
we have received your email. Your enquiry is important to us and we will
endeavour to reply within three working days of receipt.

 

If your enquiry is urgent, you may wish to phone our Contact Centre on one
of the following numbers:

 

Motor vehicle queries: 0800 108 809
Driver licence queries: 0800 822 422
Callers from overseas: +64 6 953 6200

 

We are available Monday to Friday, between 8am to 6pm.

 

Kind regards
NZ Transport Agency

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New Zealand Transport Agency

Thank you for contacting the NZ Transport Agency.

 

Please do not respond to this email as it is an auto-reply to confirm that
we have received your email. Your enquiry is important to us and we will
endeavour to reply within three working days of receipt.

 

If your enquiry is urgent, you may wish to phone our Contact Centre on one
of the following numbers:

 

Motor vehicle queries: 0800 108 809
Driver licence queries: 0800 822 422
Callers from overseas: +64 6 953 6200

 

We are available Monday to Friday, between 8am to 6pm.

 

Kind regards
NZ Transport Agency

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From: Official Correspondence
New Zealand Transport Agency

Dear Nicolas

This email acknowledges your request made under the Official Information Act 1982 for information. The NZ Transport Agency (NZTA) received your request on 16 April 2013. Your request has been forwarded to the appropriate section of the NZTA to respond to. They will contact you if they require clarification of your request, more time to respond, or if your request has been transferred to another organisation to respond to. Unless more time is required, the NZTA will send a response to you within 20 working days of receiving your request.

If you would like to discuss your request with the NZTA, please contact me by email to [email address].

Regards

Andrew Martin
Manager, Official Information
NZ Transport Agency

__________________________________________________________

NZ Transport Agency
National Office
Victoria Arcade
50 Victoria Street
Private Bag 6995
Wellington 6141
New Zealand
T 64 4 894 5400
F 64 4 894 6100
www.nzta.govt.nz

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Please note time limits are expressed in ‘working days’; defined as any day except Saturday, Sunday, public holidays, or any day between 25 December and 15 January inclusive.

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From: Dermot Harris
New Zealand Transport Agency

Attachment img 510114941 0001.pdf
359K Download View as HTML

 

 

From: Dermot Harris
Sent: Friday, 10 May 2013 10:59 a.m.
To: '[email address]'
Subject:

 

Good morning Nicolas, please find attached the reply to your Official
Information request.

 

Regards.

 

__________________________________________________________

Dermot Harris
Manager Transport Officers
DDI 64 3 951 3017
M 021 591 793
E [1][email address]
__________________________________________________________

NZ Transport Agency
Level 2, AA Centre
450 Moray Place
PO Box 5245, Moray Place
Dunedin 9058
New Zealand
T 64 3 951 3009
F 64 3 951 3013
[2]www.nzta.govt.nz

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Find the latest transport news, information, and advice on our website:

[3]www.nzta.govt.nz

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