Complaints against Palmerston North Hospital

Alecia Bailey made this Official Information request to MidCentral District Health Board

The request was partially successful.

From: Alecia Bailey

Dear MidCentral District Health Board,

Can you please tell me under the OIA how many complaints have been brought against Palmerston North Hospital in the past five years?

What were the nature of each of these complaints?

What is the current status of these complaints?

Who were the staff involved in these complaints?

What is the procedure MDHB follows when receiving any complaint?

Yours faithfully,

Alecia Bailey

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From: Muriel Hancock
MidCentral District Health Board

Hi Alecia

I have just been reviewing your OIA request with regard to information on
complaints received at MidCentral District Health Board over the past 5
years. We will be able to provide numbers over that period and also the
process and timeframes that we follow.

We will however not be able to provide what the nature of each complaint
is or what staff are involved as in many cases we don’t have this and
where we do it would require very significant manual work to collate this.

In addition apart from a snapshot in time of right now on how many
complaints are open and how many are closed, we cannot provide more detail
on status.

Can you let me know if you wish any further clarification otherwise we
will progress with what information we can provide by the due date.

Muriel Hancock


Patient Safety and Clinical Effectiveness

MidCentral District Health Board

Palmerston North

Phn 06 3508030

Cell 027 2431987

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From: Carolyn Donaldson
MidCentral District Health Board

Attachment Alecia Bailey re PNH complaints.pdf
75K Download View as HTML

Response to Alecia Bailey’s Official Information Act request regarding
complaints against Palmerston North Hospital is attached.

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