Staff Training re Exceptional Circumstances
From: Gregory Soar
Dear Ministry of Social Development,
1. Is a WINZ office manager expected to know about and have a working knowledge of the “Exceptional Circumstances’” scheme?
2. What authority is being used to enable a WINZ OFFICE MANAGER to refuse to accept an application for help using exceptional circumstances by informing the client “WINZ does not do that” as has twice now been said to me?
3. What legal authority does WINZ use to refuse to accept an application in general? (Distinct from refusing one. Not accepting not reading not giving due diligence)