Voice Recognition Biometric System

Aaron Chang made this Official Information request to Ministry of Social Development

Currently waiting for a response from Ministry of Social Development, they must respond promptly and normally no later than (details and exceptions).

From: Aaron Chang

Dear Ministry of Social Development,

I would like to make a request for the following information:

1) The reasoning behind using a biometric voice recognition system to confirm clients identity, the last time this was asessed as a reliable tool and alternatives that were considered.
2) Staff training procedures or guidlines relating to how to deal with clients whose voices don't comply to the biometric voice recognition system.
3) Any investigation or enquiries by the Ministry of Social Development into how this biometric voice recognition system will cope with people whos voices do not register as appropriately 'feminine' or 'masculine' enough for their recorded gender. Partculary how having ones gender and/or identity questioned could be emotionally distressing.

Yours faithfully,

Aaron Chang

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From: OIA_Requests (MSD)
Ministry of Social Development

Tēnā koe Aaron Chang

Thank you for your email received 30 November 2018, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National office to respond. You may expect a response to be sent to you as soon as possible.

Please note that the period commencing 25 December 2018 and ending 15 January 2019 does not count as 'working days' as defined in section 2 of the Official Information Act 1982. Due to this holiday, a decision about your response would be due on 21 January 2019.

Nā mātou noa, nā

Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whānau

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